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Farm Bureau / Denied claim

1 Trenton, TN, United States
Contact information:
Phone: 7318552591

My home burnt on March 25, 2013 while my children and I were out of town 600 miles away and our exchanged student was in Chicago ill. The house was ruled as electrical by the local city fire dept, but the investigation obtained by Farm Bureau stated an unknown cause of origin. After 3 months of getting no where and using a service that is registered with the better business bureau, I have had to hire an attorney to represent me. I have 2 children whom are 12 and 8, and our house fire was a complete loss. I had had 110, 000 in insurance until 3 years prior when we had a pool installed and our agent came out to inspect the property and he suggested that the home was under insured and we needed to increase the insurance to replacement insurance of 175, 000. After his suggestion and much consideration I did so.i contacted the corporate headquarters in writing after the fire as instructed to do with a written request for a copy of my policy and received a small pamphlet with very minimal info pertaining to my actual policy, I then contacted the local office and they stated they would hv to speak with someone to see of they would be allowed to get a copy to me. My agent ended up calling me back and advised Le I was not entitled to a copy of my policy, then he informed
Me I was given one when I took the insurance out and that I should still have access. He continued to go into detail with I was greedy and knew my home was over insured and I needed to take what I was offered and just be thankful I got that. And I haven't even been offered anything, I have sent multiple emails to the adjuster with no return response. It is bad enough what one has to go through with loosing everything, but to have to deal
With the attitudes and drama of insurance companies on top of it is way too much! My exchanged student is 15 and was asked to
Come in for questioning about her contents list, I objected to this being she was a minor child, and her parents from Spain said absolutely not as we'll. the insurance company contacted the organization she came here through and had them to pick her up without my knowing and bring her in for questioning leaving me to answer to her guardian parents. I am not sure the rights of the law but this seems unethical and illegal!

Su
Jun 17, 2013

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