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Fairfield Inn and Suites / cleanliness of hotel room # 502

Albany NY, United States

On April 28th, 2017 my husband, and I checked into the Albany NY Fairfield Inn and Suites on State street. We stayed in room # 502 for the weekend. My husband noticed a bug on him that Saturday but never said a thing to me. When we arrived back home and unloaded our belongings we noticed BED BUGS in our luggage. I am absolutely disgusted and upset over this. We paid close to $300 to stay at a nice place (at least we thought) in a great location. I called the main hotel but have gotten no where just some half meaningful apology and then hung up on. I am not looking for a refund what so ever. What we really want to make sure of is that NO other guest at your hotel experiences such a disgusting issue.

Br
May 3, 2017

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