FairCar Iceland
reviews and complaints

I want to complain about the unfair and impolite behavior of your employee Agata Nowacka.

First of all, she was really rude, impolite and helpless when we collected the car at Keflavik airport.

Second, she gave us intentionally wrong informations regarding the drop off of the car: when I asked her if the second driver, whose I regularly paid to be included in rent contract, could drop off the car at the end of the rental period (from 18 to 27 April 2023, main driver Davide Alessi, car plate LUA02) because I (the main driver) would be unable to be present, she told us: absolutely not! The reason: I would have to close the contract.

To be sure of that, a couple of days before the drop off, I called the customer support and again she (Nowacka, who answered the call) evilly confirmed that I had to present to close the contract!

For this reason, I had to change all my holiday plans to drop off the car.

When I arrived (today) her colleagues, at my inquires, confirmed the that it wasn’t necessary my attendance.

Consequently, I ask the refund of the ticket of the bus, 7199 ISK, I had to buy to come back to Reykjavik!

If not, I will continue with contact directly car jet and write you a really bad review.

I look forward to hearing from you.

Best regards

Davide Alessi

The car we rented was in poor condition. The lights on the vehicle did not work, three tires were in good condition, but the fourth tire was utterly worn out and very dangerous to drive. It is impossible to agree on anything with the staff, as they know only one answer: the driver is responsible for everything. You get an impression that we tourists are dumb and careless, but they do everything according to the regulations. I'm attaching the picture of the "killer" tyre.

Extremely unethical car rental company! Do not rent from fair car! Unfortunately I didn't read the numerous horrible reviews about fair car online until after I had booked. I have rented cars all over the world for the past 20 years and fair car is by far the worst and most unethical company I have ever encountered. Their rates are cheaper when you book but you get billed for thousands of dollars/euros 3-4 weeks after the car rental is over. They take an impression of your card when you pick the car up so they can (And do) charge whatever they want after the rental period is over. I made sure I did the pick up and drop inspection during their office hours with a fair car employee present and got a copies of both inspection reports. I took photos of any damage that was already there when I picked the car up and when I dropped it off. I purchased all of the insurance that fair car offered (Including sand & ash and the complete excess damage waiver). I received a small rock chip on the passenger side windshield (With no cracking or spreading) during my rental. I've had similar rock chips repaired on my own car but fair car informed me that the entire windshield would need to be replaced. I filed the claim with worldwide insurance (The cedw insurance that fair car offered) and worldwide agreed to pay them directly. After this, fair car charged my own credit card for almost $1200 for a new windshield. Fair car is getting paid twice for the same claim ($2400 for a rock chip that they most likely repaired at their office the same day I returned the car and rented it back out to someone else). This is insurance fraud and I am currently disputing the charge with my credit card. I am reporting fair car rental to the european consumer protection agency. I am also finding every online review thread for fair car and reporting this company so hopefully no one else will be taken advantage of as myself and many of fair car's customers have been.