Essential Med — Non payment
Essential med will not pay my claim as they are adamant that the claim is for something completely different to the actual medial reason submitted which includes the doctors letter. I have asked them to read all the documentation and then confirm when the claim will be paid but they will not. <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />
Worst customer service I have ever experienced in my life. They will not even follow up on communication sent and questions asked. I was told my claim has been sent for processing and 2 months later I am told the claim could not be sent for processing as they don’t have a doctors letter which I personally supplied 3 days after admission.