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Essential MedNon payment

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Essential med will not pay my claim as they are adamant that the claim is for something completely different to the actual medial reason submitted which includes the doctors letter. I have asked them to read all the documentation and then confirm when the claim will be paid but they will not. <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />
Worst customer service I have ever experienced in my life. They will not even follow up on communication sent and questions asked. I was told my claim has been sent for processing and 2 months later I am told the claim could not be sent for processing as they don’t have a doctors letter which I personally supplied 3 days after admission.

Ma
Apr 23, 2014
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  • Ja
      May 15, 2014

    Hi my name is James Ndlovu i have just joined Essential Med they sapposed to debit on my account on 20 april there did not so please they must not double it next month please my membership number [protected]
    Regard
    James Ndlovu

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