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Therma Tru

Therma Tru review: Rotten door 1

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Author of the review
7:29 pm EDT
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At 2.5 years one of our Thermatru doors was rotten, though it has a lifetime warranty. Thermatru inspected and found that defective assembly at Huttig, the exclusive Thermtru supplier., Had voided the warranty before the door even left the shop at Huttig.

So we asked Huttig to replace the doors. They agreed, but would not deal with 3 point lock replacement or glass replacement, they agreed only to replace the slabs.

We complained again to Thermatru., Thermatru then re inspected using UTS. Thermatru now says there is no warranty due to the swelling of the doors causing the doors to drag the sill and wick up water.

The only thing that has a lifetime warranty here is that I wont be buying my 3000 th termatru door in this lifetime.

Thats right after 2000 thermatru door, I've had one warranty call and it gets denied becuase of their assembler.

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The complaint has been investigated and resolved to the customer’s satisfaction.

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Honker56
Chicago, US
Jul 18, 2022 12:58 pm EDT

The door jamb on the Therma Tru door rotted out!

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