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Eskom billing / late payment penalties when account is not paid late

Cape Town, South Africa

Eskom is charging my mom a pensioner for late payment and overdue accounts even though the account is paid 10 days before the due date. The account is always paid in full long before the due date and my mom has been paying extra. These charges are being added to the account since April 2014 and no one can explain this. I have called the customer services and even gone into the walk-in center for an explanation and even spoken to the supervisor but nobody can explain these charges to me and every month it is being billed without fail. What can I do as ESKOM consultants are not qualified to deal with this matter.

Lo
Sep 22, 2014

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