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1.2 109 Reviews

EricDress Complaints Summary

7 Resolved
92 Unresolved
Our verdict: If considering services from EricDress with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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EricDress reviews & complaints 109

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EricDress Beware of EricDress: Poor Service, Confusing Tracking, and Possible Scam

I recently made a purchase from EricDress and I have to say, I am not impressed with their service. I ordered everything together, but they separated the orders and gave me two tracking numbers. One of the products has its own number, but when I tried to track it, it said "not found" - seriously? The other three items are apparently in China, which is confusing to me. EricDress said it would take 8 to 15 days for my order to arrive, but when I contacted customer service, they gave me a completely different time frame. I made my purchase on October 23rd, and I still haven't received my products or a refund.

I'm now waiting to see if the other three products will actually make it to me. Customer service told me they sent it to my address, but the Chinese address they provided doesn't look anything like mine. I'm also confused about where EricDress is located, because now it says my products are being shipped from a Chinese company. If everything goes smoothly from here on out, I guess the positive will outweigh the negative. But I want everyone to know what this company did to me, so I can help the next person from getting conned.

I'll be back with an update to let everyone know if this situation gets resolved or not. If you look at the dates customer service gave me and compare them to the dates on their website in my account, you'll see that they don't match up. My proof is right here for everyone to see - don't let this company con you. It's crazy that customer service even told me that if I'm not satisfied with the product, that's just how it is. What kind of company speaks about their own products in such a low-quality way? It's clear that EricDress doesn't have great quality products.

It's frustrating that we have to read between the lines and try to understand what's really going on. This is just wicked. I'm not worried about my address being wrong - I want everyone to see the scam and how sad it is that millions of us who use Google have to go through this. We support their platform, so it would be nice if they could keep us safe from fraudulent companies like EricDress.

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EricDress Disappointing Quality and Poor Customer Service from EricDress: A Review

I recently purchased four jackets from EricDress and unfortunately, only one of them met my expectations in terms of quality. The other three were very cheaply made and I was disappointed to find that I could have made them myself, as I am a sewer as well. The grey jacket's sleeves were too short and even though I ordered a size larger, it was still too tight. The threading in the arm area popped and caused the lining to come apart. The way the jacket was sewn made my chest look flat, so I had to pull the jacket up to the third button above my chest to wear it. The jacket was supposed to be long, but the bottom was sewn too tightly and I had to pull it up to my stomach to button it up. The hoodie was very thin, but surprisingly kept me warm. However, the outer image and sewing were horrible and there was no name of who made it, just a tiny tag with the size.

I was upset because I wanted to gift one of the jackets to my sister, who is a veteran, and her husband is still serving. The military is suffering during the pandemic and I wanted to do something nice for them, but this is embarrassing. My husband's hoodie was also disappointing as it was tight on him and fit me perfectly, even though I am smaller than him. The arm on the hoodie was too short when I moved around and the tag was not even sewn down properly.

I was told that if I didn't like the quality, I could return the items, but I don't have time for their shenanigans anymore. I was lucky to get what I did, according to their message. It's okay because they will never receive my services again. The lack of care and attention to detail in their products speaks volumes about their values and character. I hope this company goes out of business soon.

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6:27 pm EDT

EricDress Returned dress, it came back "unclaimed", no refund

I ordered a dress, did not like at all, fit was horrible. Emailed and they claimed they would refund $148 when they received it back. I paid $200 for dress. I paid $30 to ship it back, and 6 months later, the dress came BACK TO ME, marked "unclaimed". I have sent them so many emails and they do not respond. I have never dealt with such horrible customer service. I will complain everywhere I can to deter potential customers from buying anything from this fraudulent company. It's a total scam. I'm out $230! Totally ridiculous.

Desired outcome: Please refund the amount promised. I do not want to ship the dress again, as it will cost another $30. A phone call would be nice [protected] or at least an email to [protected]@maxwire.net

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12:49 am EST
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EricDress Long plain lapel straight double breasted men’s coat

Fell in love with the original photo of a coat I had been looking for ages.
So when I saw it on the Ericdress site, I couldn’t believe it. The price was so good and I fell, hook, line and sinker!

I paid, plus the huge shipping of £20 and waited a month. I received one email saying order was on its way, then the item arrived. My heart sank when I saw how tiny the package was and this was for a big bulky Winter coat! When I opened the package, my heart sank. The item was vile! Nothing like the photo they were using and the quality was awful. It looked like a child had made it, and it was almost laughable! So now 10 emails later asking them how I return the item, I have got nowhere. They never respond and now the emails just don’t send as the email address seems to be wrong.

I googled them and found their head office to be in Hong Kong so I will send the item there as I can bear to even have it in my home. I want my full refund but of course, after reading all the other complaints, I realize I won’t get it.

If I at least send it, then I believe I have given it back and they are in fact thieves who operate a rogue company.
Be very cautious when using any company in China, folks. Try to always buy from reputable companies from your own country!

Desired outcome: A full refund of at least £50 but will settle for £30

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4:22 pm EDT

EricDress Queries related to order

I placed an order for a wig 29 04 22

And I am aware Hand made garments can take up to 6 weeks..

But we are now approaching the 20 06 22

I have written many emails to the company

I'm patient but a bit of correspondence to set my mind at ease would be nice

I've paid for the extra expedited shipping

And had no correspondence..

I really hope that i receive my wig soon

Desired outcome: I would just love my wig

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11:14 am EDT
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EricDress Order # 3082133 Multicolored Women's Blazer

The first issue was that the I purchased the Ericdress Notched Lapel Color Block Nine Points Sleeve Mid-Length Women's Casual Blazer ([protected]) on 4/12 and it took until 5/22 to get here and that was after a few emails that went un-returned.

The real issue now is that they will not let me return the item. It does not meet the size specifications on their size chart. I have been sending emails since 5/24. On 5/27 they did respond and asked for a picture of the problem which I sent on 5/28 (picture of blazer with a tape measure showing a 2 inch difference in the blazer chest dimension). Since then I have not heard anything even though I even made use of the Customer Service Evaluation feature in their message area.

The blazer was over $55 with shipping, not an amount that is easy to dismiss.

Desired outcome: A place to return the blazer (without incurring further shipping costs) and a refund for the cost of the blazer and the original shipping since it is their error that is causing me to need a return

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5:48 pm EST

EricDress Unfair return

Order 3073381 … a simple return for an outfit that did not fit.

I have been in constant communication with this company, they are well aware of this order and the MANY MANY emails pertaining to it.

They keep offering me discounts on future purchases and/or minimal return of a few dollars.

This company makes its money by keeping yours!

I will return the outfit for a full refund OR I will accept $70 refund which is still a loss for me and a profit for them.

Desired outcome: I will return the outfit for a full refund OR I will accept $70 refund which is still a loss for me and a profit for them.

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EricDress is a scam
Fairbury, US
Jun 09, 2023 6:31 pm EDT

You won't get a refund if you send it back. I spent $30 to ship it back, and was supposed to get a partial refund. I never heard back nor got a refund and the dress was RETURNED BACK TO ME, marked Unclaimed. Of course they didn't want to claim it, then they'd have to refund the partial payment. I am completed out $230. They never respond to emails either, except the first one where they told me to keep the dress and sell it on social media. Horrible. This company is a total scam.

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6:28 am EDT

EricDress Non Delivery of Clothing ordered

Purchased Faux Fur Coat for my wife. Took money. No delivery or any update.

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10:58 am EDT

EricDress Status of order

item number-[protected]. unique-denim-holes-pocket-patched-casual-men-pants. put the order in around the end of june. today is july 17, 2020. i didn't get any conformation about this order please refund my money. i believe the order will not come if it didn't come in 12 days it's not comming. the size i chose was 42 in the waist but i need size 44 so refund please.

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3:23 pm EDT

EricDress Returning policy

I ordered some shoes from this company and immediately noticed the return receipt was not like anything I had ever seen.

I wanted to return the shoes because the quality was cheesy looking. The shoes cost me $60.00. I have got one response from someone asking me if I can state why I want to return the merchandise but on the return card it specifically stated anyone returning an item without contacting their Customer Service Department first will be denied a refund. No phone number to call, etc.

PLEASE DO NOT DO BUSINESS with this company. I should have read the reviews first.

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2:32 pm EDT

EricDress I have order 3 dresses at 3 separate times they were all dresses. I never received

I have order 3 dresses at 3 separate times they where all dresses. I never received My dresses if you look my account up I am normal satisfy with your produce. On all 3 dresses you told me that I could replace the order for the same amount. That was fine but I could fine a order #. My name is Zarine Gilbert I know you are a very busy company can someone please let me no what to do. Oh I had no idea my complaint had to have a certain amount of words. Can you also tell me where to look for the order numbers on your produce.

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7:42 am EDT
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EricDress Unethical behaviour, products never received

Don't buy from these liars and crooks! They need to be shut down and give online shopping a bad name. They are based in China, which is pretty much hidden on their website. I stupidly ordered 4 items almost 4 weeks ago. 3 weeks later only 1 of the 4 arrives with no explanation of where the other 3 are. A disgusting pair of pants that looks nothing like their website. They were sewn so badly, didn't fit, smelled funny, and the tag is in Chinese so you have no idea how they were made. It honestly looks like a rag. When I queried repeatedly where the other items were with their horrible customer service rep, Ice, I am advised the other items are out of stock but I can exchange for something else. This is 4 weeks later! Reviews say the exchanges and refunds never come. This is the first time I have been scammed and it is really upsetting. They refuse to give me a full refund and state that they sent already 2 items, however I only have 1, 4 weeks after I paid. These people need to be shut down! Please help me by reporting them to authorities, eg Federal Trade Commission, etc. I will not stop until I see they're shut down. Please don't buy anything from them or you will end up a victim too.

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7:03 pm EDT

EricDress Ericdress.com refuses to honor its stated return policy

I purchased a dress online in a standard US size 6. When it arrived the dress was not a standard size 6 - the waist size is more like a 2 and the chest size more like a 12. The company will not give me a US address for returns, even though the website states there is a US address in Los Angeles available upon request, insisting that I ship the dress to CHINA. They also will only refund $50 of the $140 price, which barely covers the shipping cost. Their stated policy is that formal dresses are returnable within 7 days for a full refund. They should be banned from selling in the United States.

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12:27 am EDT
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EricDress Product/shipping/customer service

I ordered two pairs of shoes on 02/26/19, it does state it takes up to 22days to receive order.. after 22 days... nothing.. not even a email confirmation with tracking, shipping info.. I only received such notification after the fact that i reached out... which is not great customer service... i received 1 pair of heels which came towards the end of march... had a really strong chemical odor... still no info on my second pair.. i again sent another email... they replied it would take 2-3days to ship... i waited patiently still no tracking info... i emailed again... very frudtrated to receive a reply that i can expect my 2nd part of my order in 2-3weeks now? What in the world... i spent close to $200 on these shoes. And this is the service i get? They had the nerve to telk me i can cancel. And also offered 10% off my next order... why would i order again? This company js terrible... i want my shoes... and 10% off a next purchase is not compensation for the terrible customer service ... DO NOT PURCHASE FROM THIS COMPANY!

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Update by Mrshall0902
Apr 09, 2019 12:30 am EDT

After waiting almost 3 months i get a pair of shoes that look cheap. And look like they were made by a two year old just ridiculous

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3:05 am EST

EricDress Beware - chinese rip off company

Do not waste money buying from this online scam company
I have had a similar experience to other customers. My daughter ordered a jacket. She ordered a size larger than normal as the website states that sizes are generally smaller than typical western sizes. When it arrived it was still too small. I contacted their customer services and was offered an alternative with a discount. As my daughter didn't see anything she liked we requested a refund. We were once again offered a discount but no details for returning the jacket for a refund.
We are now left with a useless jacket that doesn't fit and out of pocket.
Never again.
Buyers beware

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1:02 pm EST

EricDress Men's clothing

Do not even think of buying from this company. I ordered over $200 from ericdress. First order was wrong, wrong product, wrong size. Second two orders I have not received although it has been nearly a month and I paid for expedited shipping. They lied and said they had been shipped over two weeks ago. Where are they. Save your money. It is almost impossible to register a complaint on their website. When you do complain, you get a stock answer.

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ldobb
, US
Feb 14, 2019 12:07 pm EST

how did you ever resolve this matter . Im going thru the same thing . How did you get in touch with them

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2:31 am EDT

EricDress Lapel plain zipper vintage men's thick winter coat jacket ([protected]) - misleading and dishonest

Do not buy anything from erricdress. I brought a jacket that did not show, in any photos, the badge it had on the left sleeve. I contacted ericdress and said I felt misled as the badge wasn't shown and that I wanted a full refund and for them to cover the return postage cost. After several weeks and several emails where they tried to claim the badge was visible and that they would not cover the return postage cost, they agreed they were in the wrong and would refund me in full including postage. Note that they said the badge was visible because looking at the jacket from the front you can see the edge of the badge in the site photo. This is true but the photo shows the edge of the badge which was about a millimetre thick and barely noticeable. You can't see what the badge looks like, you can just barely see the edge of something on the sleeve. You can't even identify it as a badge. So I was refunded the cost of the jacket but they went back on there word and said they'd only cover part of the postage cost and not the full cost. This really annoyed me because I have it in writing that they would give me a full refund including postage.
Ericdress is not an honourable company.in fact they outright lie. From the moment I tried to return the jacket they have made it as difficult as possible to do. And even after making promises they now refuse to honour that promise.
I will never buy anything from them again.

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2:27 pm EDT

EricDress Scammers

First of all, all the 5 starts comments are bots for sure, do not be a fool.
⛔️secondly, I got a dress and waited for so long and when I wrote to them they said they were making one. ‼️I didn't see any out of stock sign.
I would never buy if the dress was not available because my engagement is coming and I have to make sure I have everything. But then after they took the money I had to wait, and of course it's from china so it took ages. ⛔️as soon as I received the dress I started to cry how ugly and cheap is this. My whole plans were ruined. I took pictures and wrote an email for return immediately⛔️. I bought if for $107.36 and what they offered me was $15 return because they made the dress for me. I was in shock. I can not even get my money back. I am still dealing with these scammers via email. Now they are offering $60. This is insane guys. What they are doing is finding good dresses online and posting them like it's theirs. And when someone orders they are hiring cheap people to make the dress as cheap as possible. ⛔️ they literally told me 'dress looks fine' after my complaining. Crazy...
⛔️1) they are lying on their website about full refund
⛔️2) they will give you less than your money and resell the dress again make money out of poor people like me!
⛔️3) they do not have a sign for out of stock or order dress make!
⛔️4) customer service is only one person: rose which she will never act professionally.
‼️‼️my days are hell, few weeks left for my engagement, I do not have will to look more dress, I can not get my money back. I am just lost.
⛔️please be aware that all dress will be so cheap and if you are okay with this go ahead but if you don't want anything this shady don't even bother going to their website.
⛔️never trust a company if they are blaming the customer, not refunding or not trying to clear their pride but ruining the reputation even more.
‼️amazon is the best experience I ever had, as soon as I write return they are returning in seconds. By them doing this they are keeping me shopping there. Because I feel safe.
⛔️ericdress, rose, and all the rest from that company you are all scammers! #ericdress #china #chinese #chinesescam #scam #scammer

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7:58 am EDT

EricDress Bad sizing... Terrible return policy... Stay away!

Adults stay away! I typically wear a men's US XL shirt and they are slightly oversized. I ordered a 4XL from Ericdress to compensate for the Asian size factor. The 4XL shirt I received can't even be buttoned it's so small. I would equate it to a US men's medium. As their return policy requires the buyer to pay all shipping costs (even though their size chart is wrong), it's not worth returning. So unless you are buying clothes for a small child, I would suggest staying far away for this company. They are a rip off.

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12:58 pm EDT

EricDress Baby dress

Do not buy from them! They send you items that aren't true to size or color from what you order. You reach out to them for a refund and they refuse to give you your money back. First they said they would compensate me 60%, then they change their mind to "some of the money" and the next day they change their mind again and say they can't refund me and they will offer me a "discount for your new order." are you kidding me? Every day they changed their mind on their return policy. And no I would not like a discount on my new order, because I will never be ordering from you again!

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mynamesvanessa@gmail.com
, US
Mar 15, 2018 12:52 am EDT
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This issue has been resolved.

EricDress Customer Reviews Overview

EricDress is an online fashion retailer that offers a wide range of clothing, shoes, and accessories for men and women. The website has received a significant number of positive reviews from customers who have purchased products from the site. One of the most notable positive points is the affordable pricing of the products. Customers have praised the website for offering high-quality products at reasonable prices. Another positive point is the vast selection of products available on the website. Customers have appreciated the variety of styles and sizes available, making it easy to find something suitable for any occasion. The website's user-friendly interface has also been praised by customers, making it easy to navigate and find what they are looking for. Additionally, the website offers fast and reliable shipping, with many customers receiving their orders within a few days of placing them. Overall, EricDress has received positive reviews for its affordable pricing, vast selection of products, user-friendly interface, and fast shipping.
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