ER Solutions / ER Solution's constant harassment and invasion of my privacy!
*This forwarded message was sent to the Human Resources Department at ER Solutions in Renton, WA (see below). Good luck to everyone who has to deal with ER Solutions!!!* Please see below. This message was sent to KOMO 4 News in Seattle and to one of your employees who posted a message on the Internet in response to multiple consumer complaints about your services. This email will also serve as written notification that the phone number XXX is NOT the phone number for Charles A. Warner. There is no Charles A. Warner at this number nor at the residence connected to this number. If you continue to call me despite the clearly stated facts appearing above, then a lawsuit will be pending. Sincerely,
A direct quote from the ER Solutions Website:
Our Philosophy. Our founder always reminded us of the golden rule, "Treat others they way you would want to be treated." We continue to practice this philosophy today by diligently working to collect the money, but we do so in a tactful, sensitive, and humane manner.
---------- Forwarded message ----------
From: Carol Warner <firstname.lastname@example.org>
Date: Fri, Feb 29, 2008 at 6:38 PM
Subject: ER Solutions - Please Warn Consumers!!
To: "email@example.com" <firstname.lastname@example.org>
My name is Carol Warner and I've been receiving calls from a debt collection agency called ER Solutions (see below for company address/contact info). I recommend that you Google ER Solutions to verify the many complaints against their debt collection practices.
First off, I have no outstanding debts and never have. However, I receive several calls each day from ER Solutions. This has been going on for at least the past year. Apparently, they are trying to collect a debt from a "Charles A. Warner". There is no one in our family with that name.
ER Solutions leaves a message on our answering machine stating that they are at "[protected]". Today the message left by a "Kelly Smith" at ER Solutions gave me the opportunity to enter a number if I was not the individual they were trying to contact. The message then stated that if I did not enter the number given, then I was acknowledging that I was indeed Charles A. Warner. Of course, as I am at work, I have never had the opportunity to press that button. I've called their 1-800 number several times and left messages saying I am not the party they are looking for and have never gotten a response.
Last Saturday, an individual with ER Solutions showed up at our place of residence trying to serve legal papers on the individual owing the debt, the apparently elusive and mysterious "Charles A. Warner". My husband told them that there was no one with that name residing here, and that there were no members of our family with that name. He left without further questions. I had hoped that this visit would end the harassing calls, but I received another message (see above) from ER Solutions today, 2/29/08. I then looked up ER Solutions on the Internet and found to my dismay the many complaints lodged against them. Needless to say, I was alarmed at what I found. Here is a post from an employee at ER solutions to various consumer complaints:
Comment posted by Nicolette Craig on 07/27/2007:
I plan on checking my credit report and lodging a complaint with the appropriate agencies. I will also sue them if it comes to that. I am a law abiding citizen and do not appreciate ER Solution's constant harassment and invasion of my privacy. I believe this is a story worth investigating and warning others about. Please do what you can. Your attention to this matter would be greatly appreciated. Thank you in advance for your help,
Carol A. Warner
500 SW 7th St #A100
Renton, Washington 98055
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