The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Emirates Group / Emirates.com / stolen items from case/ delayed luggage/damaged luggage

1 United Kingdom

I am writing this email to make you aware of a terrible incident I have experienced with Emirates airline. Myself and my family have flown from Manchester to Mauritius via Dubai on the 20th December. We had decided to book a luxury holiday for Christmas and new year. I had packed our luggage and decided to put all the presents I wanted to present on Christmas Day in a separate case. After boarding our flight after a 2 hour delay from Manchester I am informed that my case will not be there in Mauritius but will be delivered on the 22nd some time after 4pm which means I had no clothes or toiletries for the first day of my holiday which I'm sure you can agree is a complete nightmare. This has been extremely stressful and isn't the best start to what is supposed to be a luxury holiday. I filled out the necessary forms and had some reassurance from your crew. Since being here I have had no contact after sending numerous emails to the customer affairs team. The concierge have tried on numerous occasions to call and try and get some reassurance that we will be contacted. After saving for 2 years for this holiday I was hoping you could upgrade us on our return flight on our return flights to Manchester on the 3rd of January or alternatively a compensation for maybe another flight when we can afford to holiday again. My partner and Our had packed our daughter a brand new phone which was stolen and has been a huge deflation of what should of been the best Christmas we could of wished for. I'm hoping as a very reputable airline that you can try and help please.

After a 24 hour travel time I am now feeling very jaded and just want to get to my hotel (Which a substitute as our hotel hasn't finished it completion of work after a refurb). We are collecting our luggage and I notice that one of our cases has a piece of wrapping paper popping out of the zip. I investigate and notice that our presents have been opened and the wrapping paper thrown b

Emirates Group / Emirates.com
Emirates Group / Emirates.com
Emirates Group / Emirates.com
Emirates Group / Emirates.com
Emirates Group / Emirates.com

Cl
Jan 1, 2018

Post your comment