Elavon / they steal money
Elavon, formerly known as Nova Information Systems, partner with Costco and is a subsidiary of US Bank. Watch out what they would do to your credit card processing account.
1) They used no-exist excuses to hold your money in the credit card processing account.
2) Suspend processing account before send you any notice.
3) Suspend account even from an customer's inquiry. (They cancel my account even the customer cleared the inquiry)
4) They don't let you contact the department handle your case. ( I have to find the US Bank investor relation to contact them)
4) Apply non-exist and undisclosed processing amount limit. (They asked you monthly average and then they said it is your monthly limit)
5) Even inquiry was resolved, they still apply suspension and withdrew money from bank account.
6) Multiple huge withdraws to empty your bank account without legitimate reason. (Think about 5 time of $4600 - $23000 in total )
7) Charging fee without reason or explanation.
8) Their employees are rude and ridiculous.
9) Charging service charge after cancellation ad making up excuse. (They charged on Sep 1, and Sep 3, after they received cancellation Aug 2)
10) Even you sent cancellation 30 day in advance, they still say not enough 30 days. (Their assistant legal counsel said Sep 3, is the 30th days from Aug 2)
11) They change the term of the contract without sending any notification. (They totally changed the contract and applied it 14 days later but send you no notification at all)
12) Making up non-exist document. (Sending a printout to proof they sent you email, but the printout does not have any email address)
13) Lied to authorities and Costco.
If you are a victim, try contact OCC, FTC, FBI, States Attorney, Canadian Authorities.
They should be punished.
More Elavon Complaints & Reviews
- Elavon - Company engages in fraud 
- Elavon - Merchant Processing Services 
- Elavon - fees and thievery 
- Elavon - Scam 
- Elavon - Fruad/Theft 
- Elavon - Still billing on my closed account with them 
- Elavon - Withholding funds/ risk management has no idea why they should not screw over merchants
- Elavon - Would never want to do business with them 
- Elavon - Fees! Fees! fees!
- Elavon - Credit card markups