I am a frequent flyer of Emirates airlines. I travel to Ghana every three months sometime six business class trips a year.
This time around I wanted to try out the Egypt air as your airline also flies to Accra, Ghana.
I boarded the flight MS 969 out of Kuala Lumpur on the 13th October close to midnight. My seat number was 9D. During the flight to Mumbai I was reading some magazines and place my bifocal eye glass on the pillow next to my seat which was vacant.
On touch down I even held the glasses on the seat to make sure it does not fall off, than while the cleaners came in to the aircraft to clean I just dozed off.
When the flight was taking off from Mumbai still in a daze (sleepy), some 5 minutes after take off, I tried looking for the glasses on the seat next to me (which was still vacant), checked rear, under and seat behind my seat etc and did not find glasses. I reported to the Crew (Elderly man) he just shook his head negatively saying he can't do much. I suggested he inform the pilot to inform the Airport in Mumbai as a warning to others who will fall victim to these thieves (posing as cleaners). I had so much problem not being able to read without the glasses although I had another pair in my checked in baggage.
I am very disappointed in the response I received from the crew chief. At the airport in Cairo I expected a pick up instead I was told to go out to the next terminal to obtain my hotel voucher.
The glasses a "Longines" cost me US$ 545.00 and was practically new.
Due to this bad encounter and the hassles I had to go through in Cairo, I purchased new ticket from Emirates Agent in Accra.
I am sending this mail for your office in Mumbai to investigate and to weed out the culprit before the Airline's reputation deteriorates further.
With kind regards,
Godandaram Janaki Ram (G. J. Ram)
(IAPA Membership # 51639)