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Econolodge / Charge for NonUse of Rooms Cancelled

1 Syracuse, NY, United States Review updated:

I cancelled a reservation fourteen days prior and was told that they had a 15 day cancellation policy. I never had this in writing and they still charged me FULL price for two rooms for two nights--$860.00. I tried the credit card company and they tried to get my money back. I filed a complaint with NY State Attorney General and still they wont budge. I am irate and would like to tell Syracuse U. to no longer recommend this hotel. When I called 1-800-ECONOLODGE they also knew nothing of this policy. I had asked for confirmation letter when I booked and never received it. I am appalled and still looking into all avenues to get my money back. I would like to advise everyone to never use an Econolodge hotel if they know whats good for them

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Comments

Ha
  8th of Apr, 2009
0 Votes

I suggest you file a complaint with your CC company. This is what is known as services not rendered. Because a motel is not a tangible product that you can hold in your hand, it then becomes a service. If you did not receive the service, you have a right to have your money back.

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