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1.6 128 Reviews

Early Moments Complaints Summary

19 Resolved
109 Unresolved
Our verdict: With Early Moments's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Early Moments reviews & complaints 128

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10:00 am EST

Early Moments dr. seuss books

They are scam artists!
The receptionist was very rude. They said that if a website promoted wrong information especially price wise... That business is held responsible. I told her first of all I am the customer. Your company (early moments) should be behind that company that is falsely promoting this product and price. I was kind enough to speak with early moments, your company, so now I will speak to my bank and get my money back. This company should be ashamed of themselves! I am going to ebay or amazon to purchase my baby girl's dr. Seuss books.

Sincerely,
A married mom and a united states veteran with a masters degree

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9:57 am EST
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Early Moments books for a dollar

I ordered the 4 books for a dollar, not for 30$ more dollars to be taken out! I want my money back. I never authorized for this money to come out. I just want my money back ASAP. I have a family to take care I can not afford charges like this to pop up. Disguised as a free promotion ends up being a scam that is perpetuated by major companies such as Apple, yet take no responsibility for when stuff like this happens. Perhaps it's time to make an example out of companies who do this to the working class America.

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5:52 pm EST
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Early Moments disney books

I too was one that paid 3.99 for 3 books for my Great Granddaughter they arrived we were very pleased. However a week later 3 more books arrived without my knowing why. And my bank card was debited 14.44 I tried calling to get these books stopped but received a message to go online to cancel.
I immediately did so and was reading I had to pay 37.95 to withdraw from being charged. Good Grief not a human to speak with just recorded messages.
All this took place October 2018 and every month including this one January 2019 They send the books and debit my account. My Bank will not stop the payment until I contact the Vender. The books have been returned to Sender each month and to this date they have taken 158.38 of which I did not give my authorization to do.

I have had my account overdrawn because of Early Moments I request the money be put back into my account and never contact me again. I kept only the first two all others were returned by USPS

I can be contacted by e-mail at [protected]@hotmail.com

Thank You

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4:28 pm EST

Early Moments extra shipment sent without my authorization

I was actually a subscriber for over a year and a half; initially you would receive emails with what package was next (which helped remind you that books were coming) and you could go in and modify if you wanted the package of books or if you wanted to skip the shipment. Regardless of the email, I regularly went on their website/my home page to see what books were coming (you can change frequency and move shipments up if you wanted; mine is set for every 4 weeks). About 6 months ago I noticed I was charged for a shipment, even though I had no email from them (I checked my inbox, spam, and deleted items and there was no email). I sent an email to their customer service and received a prompt reply (just over 24 hours), as well as a refund.

Unfortunately, the same thing happened earlier this month (January 2019). I went in and cancelled the order for January earlier this month and I noticed I was charged Jan 20th for another shipment (which shouldn't have happened since I had already cancelled my January shipment and the next one shouldn't have shown up until February), again without any email notification saying to check out the next shipment. I sent an email to customer service as soon as I saw the pending charge and I have yet to hear back from them (it's been 6 days). Needless to say, I cancelled my subscription to them. Below is an honest review of their services:

Selection of Books: Mediocre. Starts off with Dr. Seuss and then they throw Bernstein Bears in there but the majority of my selections have been random off the wall books so I ended up cancelling more orders than receiving.

Shipping: Sucks. It can take up to 4 weeks to get a package, even if you select "send sooner". So if you are ordering as a present for someone, order WELL in advance.

Overall Service: Mediocre at best. The concept of letting you know what the next package is coming next so you can review it and cancel/modify it is great, they just don't stick to it and will charge you regardless if you are notified or not. Additionally, it was really crappy that they sent me an extra shipment this month, when it should have been every 4 weeks.

I would not recommend this service to anyone. You are better off finding them in a used book store, or just through another store.

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8:04 pm EST
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Early Moments charge

I received a set of unsolicited books. Please cancel my subscription. Originally, I wanted the books for great grand children. I cancelled before because my children live out of town. I donated the books to a children's medical facility. The books are fine and I know they will be enjoyed by the chuldren. They are very educational and should promote learning to read.

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12:20 pm EST

Early Moments being charged for a service I did not subscribed to.

I don't know how and why this scam is happening, but it needs to stop. I filled out a questionnaire pertaining to a Walmart gift card and now find myself paying for books that I didn't ask for and on top of that I am not receiving! WTF? To be automatically signed up for a book subscription for wanting to have a chance of a gift card is below any common decency on Earth. I am a senior citizen and have no desire nor need for Disney books. This scam is heading into month 3 at $21.86, and the shame of this scam is that in that entire time I have yet to receive any books and care not to receive any. I will be contacting the BBB to express my concerns about this matter. I am not willing to donate my much needed funds to a scam. I need and want my money back.

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Gabriela10
, US
Oct 20, 2019 1:48 am EDT
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Why are they charged me I want my money back or how can I cancel that ?

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Ramon Brown
, US
Apr 04, 2019 8:22 pm EDT

I want to cancel my order an my account with you guys

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10:14 pm EST
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Early Moments payment

I've never did a subscription only agreed to the $1 deal but now after am get charged $21.96, and it had already lasting two months. I did a survey with get it free app. In order to get a $1000.00 walmart gift card and they told me that the last step was to buy a book from you guys and I didn't get [censored]. However, I can not even found my account on Disney Books. I want it won't happen again.

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TT Evans
, US
Jan 03, 2021 11:53 pm EST
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I need a refund too. I was charged $21.96. All I did was a dang survey too. I need that money. I've got 6 kids and it said to finish up for the gift certificate I had to click on one of the silver deals. Now look! Now I get charged way more money and didnt give u all permission. These kinds of reviews will get u put out of business and sued.

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Tracy Rainey 1975
, US
May 20, 2021 7:57 am EDT
Replying to comment of TT Evans

I want a refund cause I had no clue about any of this crap

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Mariangela Santos
, US
Nov 01, 2019 11:08 am EDT

I need a refund.

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Latrisha Williams
, US
Jul 06, 2019 2:49 pm EDT

I need a refund

ComplaintsBoard
J
1:05 pm EST

Early Moments unauthorized credit card charges

My acct was hacked, disney stuff ordered, cr card used without permission. Did not order anything from these people. Money removed from my acct not enough funds to cover charge got hit with bounce check fee. I want my money and check fees returned to my acct. Now! I'm retired and on fixed income. Date of incident 12/06/18, also on 12/28/18 again causing check fees.. Then again 1/06/19. Stop the madness never received product...

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4:12 pm EST

Early Moments Deceitful and disgustingly lousy

Startina business relationship by abusing people with mice-type terms of service subscription authorizations which require a phone to be used to cancel and then never answering the necessary phone call? This company is NOT to be trusted for any reason unless you dig frustrating overcharges for books never ordered and a humiliating waste of your time trying to reach a live person to even allow you to cancel. Their worthless website is not even secure, so you dare not go there to see what den of lions may await when you enter. This company should be on the list at every office of Attorneys General in the USA.

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11:42 pm EST

Early Moments unauthorized subscription and payment charged

This company has the worst customer service ever. I ordered 1 book from them and they signed me up on a continuing book subscription without my knowledge or authorization. They charged my debit card for another set of books. I called them to get a refund of the amount they charged behind my back. The woman I spoke with said "sorry, no refunds, " and hung up. I emailed and called back and forth multiple times with this Early Moments company and they showed complete lack of any customer service. I am thoroughly disappointed with this company and would tell anyone to stay away from them.

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1:51 pm EDT
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Early Moments unauthorized charge

BEWARE future shoppers this company will take your hard earned money but won't deliver your books and they will hang up on you if you try to resolve this over the phone. I wish there was an option to choose 0 star because this does not deserve any positive rating at all.

I am absolutely DISGUSTED at your so called customer service. you charged me for books on October 10, 2018 I NEVER RECEIVED THESE BOOKS. which were ordered at my nephews request for his birthday gift. so thank you for making me have to tell him those books never came in and that he would not get the books he wanted for his birthday. and then you have the AUDACITY to charge me $21.96 for a subscription I NEVER wanted. why on earth would I pay you $21.96 a month for NO BOOKS. This charge needs to be cancelled IMMEDIATELY and I expect a refund for the books I NEVER received. I have already emailed your customer care since you like to hang up on us when we call your customer service number. I have also notified my bank of this fraudulent charge. cancel this charge, refund my previous charge and the remove my information from your system. Confirmation [protected]/10/18 was when I ordered those books that I NEVER received.

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LLMedico.com
, US
Nov 01, 2018 1:56 pm EDT

Call your bank and dispute the charge.

ComplaintsBoard
D
9:25 am EDT

Early Moments disney books

I ordered these books for a $1 and for the past 3 or 4 months I have been charged between $28 and $22 once was twice in the same month. I dont and didnt have the extra money to be just have it taken out my account. I normally dont go for offers like this because this is what happens. Long story short I haven't been myself been dealing with deaths in my family but anyway I have been charged overdraft fees in result of the money being taking out. I would like my money back please and thank you I will be contacting my bank as well to see what can be done with the overdraft fees. I just want to be free from this disney books grib and not be cheated again lesson learned. An for the record I tried to cancel and it seemed to go through so that's further more my reason for needing this to stop!

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Ygnacio Adames
, US
Nov 04, 2018 1:52 pm EST

My name is ygnacio adames i was charge 21.96 that i did not make my last four numbers of card are 5574 please contact me at [protected]

ComplaintsBoard
M
4:55 pm EDT

Early Moments subscription (monthly) for books

While completing an offer for a survey I requested offer for 4 Disney books for a dollar (1.00). I since received a 21.95 charge to my bank card. I have never signed up for a subscription; only the 4 books for 1.00 and have never gotten any more books. I have read the complaints online and see I am not alone. I am requesting cancellation of this subscription and termination of any more charges to Svk Disney books.
Thank you

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WorshipingWarrior
Walla Walla, US
Oct 28, 2022 5:25 pm EDT

I really wanted to get three Dr. Seuss books, but something wasn’t setting too well with me. I’m glad I came here and read the reviews. I am on disability, and can’t afford for them to sign me into an ongoing contract I don’t want, and certainly wasn’t in any CLEAR advertising on their website! I’ll have to build up my children’s library another way. Thank you for taking time out of your day to read this.

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ChaLiz
, US
Sep 16, 2019 5:55 pm EDT
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I did a survey where I could win a 1000.00 Walmart gift card - and had a pop up about getting Disney books for 1.00, which I received, but the following month I was sent more books, which I immediately refused, never opened the box and wrote on the front and back in black magic marker, REFUSED, RETURN TO SENDER. This has been going on for so many months. I call the customer service number and they claim they took care of it, but the next month I get another batch of books, return them, call customer service. Now every couple of days via email, I am sent a notice that my "payment" was refused since I am purposely not keeping my account with credit in it, because I don't want to pay for books I never received. Why can't Disney honor their services? First of all they hook you and then proceed to literally rob you when you actually don't want their services. PEOPLE BE WARNED ABOUT THOSE POP UPS THAT SAY YOU WON 500.00 or ANY AMOUNT OF MONEY, JUST TAKE THE SURVEY, ETC. IT IS A MAJOR SCAM!

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Alice Chidzero
, US
Aug 07, 2019 12:10 pm EDT
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So I was online doing a survey for a $1, 000 gift card and it said if I completed this short survey which led me to buy 4 Disney books for $1.00, and after that it led me to do another survey which led me another payment for something to buy which I didnt continue... But I did receive my 4 disney books for my granddaughter, & I checked my account & it took out a dollar, which was fine.."great deal"... BUT now there is a pending in my account for $21 and change and I do not recall signing up for a subscrition... And I cant afford for that money to be taken out my account. I feel as if I was scamed. If I could reach someone that is responsible I would like to discontinue this now. Someone please contact me.

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Mikayla Lampley
, US
Feb 01, 2019 5:44 pm EST

Thought I was ordering 4 books to have for the future, to find out that I've been charged 29.95 and I would like for the money to be returned to my account and any termination of a subscription and account

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Pamela Murphy
, US
Jan 18, 2019 8:49 am EST

I'm so irritated right now they keep billing me 21.95 like every other week I didn't sign up for a subscription and this has been going on for a few months never received anymore books from them and on top of that i got another charge today if 18$ after they took out 21 a few days ago

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SVK*Disney book
, US
Dec 31, 2018 7:23 am EST

i do not understand why i'm charged $ 21 almost every week but i'm not never subscription to anything so I want you to unsubscribe me ah rather possible

ComplaintsBoard
Q
3:29 pm EDT

Early Moments money

I NEVER sined an agreement to get other books from you..y'all are taking money from my debit card that you have no business doing..I paid $1 for 4 books but THAT IS ALL. You are taking money that I cant afford..im disabled..THIS IS A SCAM..I want my money back..theres $38 dollars taken from my card to you..Please make this right so i dont got to go further with this

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7:32 pm EDT
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Early Moments ordered my 4 books for a dollar and got charged for a subscription I did not agree to or authorize

I never signed up for continual shipments of books. I don't appreciate being deceived that way and I will most likely never attempt anything like this again. Would like my charges reversed please. Don't want to have to take this further. I feel it is very bad for a business to charge someone without consent. This is why so many people choose not to order online. Too many people getting ripped off. When I placed the order for 4 books for a dollar I did not opt for a subscription. Cannot afford to do that. Just thought it would be nice to get some books for my grandkids and I could afford the dollar. I cannot however afford 22.00.

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Angiej2019
, US
Dec 31, 2019 2:46 am EST

I did not sign up for a monthly shipment. I was just charged 23.28. I wan my money back

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Deborah Bort
, US
Dec 28, 2019 10:36 am EST

I don't want the books send to me I want the money back on the card today

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Deborah Bort
, US
Dec 28, 2019 10:35 am EST

I want the money back on my card today now

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Kaela crenshaw
, US
Jul 21, 2019 12:43 am EDT

I only bought 4 books and didn't purchase anything else so why am I being charged?

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MooreT
, US
Jun 17, 2019 9:33 am EDT
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I only ordered 4 books and got charge extra I want my money back on my card I never order the 2nd 4 books

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Cristy Flournoy
, US
Apr 05, 2019 11:37 pm EDT

I'm being charged just like u and I dont want to be charged again how do I get this fixed I dont want these books so stop sending them to me and stop charging me

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Bushra Fatima
, US
Apr 06, 2019 11:25 pm EDT

I have the same problem I paid only $1 for 4 books now they charge $21.59 how can I cencel my subscription. I dont need any books.

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Amber D Bailey
, US
Jan 09, 2019 3:44 pm EST

I did not get any if the book s that I ordered for a dollar and I did not get a subscription so if u don't mined I would like my money back the 22 dollars and the 3.99 that just come e out of my account. Thanks

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Vic4712
, US
Jan 01, 2019 6:15 pm EST

Same thing happened to me also how do I get this company to stop and give me my money back

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crex
, US
Dec 27, 2018 2:27 am EST

same thing happened to me too but i cant even log into it or anything i will be contacting my bank and i would like to know who i can contact about this through the company as well .

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Kira Moore
, US
Dec 18, 2018 7:55 am EST

Same thing happened to me! How do you cancel it?

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12:40 pm EDT
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Early Moments books

This company is shady! only putting the membership information in the terms and conditions. That information should be in plain sight! charging peoples credit cards more than once unless they actually know about it is shady! I would like the refund of my $21 bucks that I did not authorize you to bill me at all. and I'm not paying shipment for books that I didn't authorize to be sent! also cancel the shady membership that you wiggled me into.

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6:19 pm EDT

Early Moments not receiving what was on my invoice

I already contacted company thru email, and still no response 4 days later! I ordered the 3 books for $3 and you get a backpack and sticker activity book as well with 3 books for $3 free shipping! So recieved the books but no backpack and no sticker activity book even though it shows on my order invoice! And no one will contact back! SCAM be careful!

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11:09 pm EDT

Early Moments involuntary subscription

My name is Ta'Nea Johnson. I purchased some books (8/2018) from early moments and no where in the ordering process did it show that I would have to sign up for a subscription. Had I known this information, I would have never purchased these books. Even the email that was sent, confirming my order, made no mention of this said subscription. Only found out I was entered into a subscription once I read the slip that came with the books. I want out of this subscription!

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Tariq Milerson
, US
Sep 13, 2018 9:58 am EDT

You have to log into your account and cancel it that way. Search your email

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2:13 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Early Moments - why am I being charged extra

So I was online doing a survey for a 1, 000 gift card and it said if I completed this short survey which lead me to buy 4 Disney books for $1.00, and after it lead me to do another survey which lead me another payment for something to buy which I didnt continue... But I did reciece my 4 disney books for my daughter, & I checked my account & it took out a...

Read full review of Early Moments and 31 comments
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12:05 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

Early Moments - being charged for subscription that was canceled

I am being charged for a subscription or something. I did that buy three books for $1 and that was it now I'm being charged almost $22 and I didn't want nor did I subscribe to more. Now it's taking money from my account away from money needed this week for bills please let me know how I can get my money back. It's pending in my account right now and I would...

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