I am based in the UK and just spent over 1oo US dollars for delivery of flowers, balloons and vase for my mother's birthday to a US address. Thoroughly disapppointed to hear that this was not what was delivered. Tried to contact their helpline - was put on hold for over 15 minutes then cut-off without explanation twice. No reply to email complaints either. Disgusted by their lack of customer service - but I am more ashamed that I relied on them to express a Happy Birthday sentiment to my Mum.