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Duke Energy / solar panel installation delay

1 13125 Glenview Lane, Grand Island, FL, United States

We had the installation of our solar panel on our home completed in mid October. An application to approve the change of the meter and activation of the panels soon followed. Duke confirmed that they received everything when I called in November. They have taken no action at all. We are senior citizens who live on fixed income and cannot pay month energy bills of 300-400 dollar monthly from Duke. We are struggling to survive and took out a loan to install the solar panels which will start payment this month. We can not pay both the energy bill and the solar payments and having been contacting the department that handles this weekly in desperation. Please help to expedite this. We live on 13125 Glenview Lane, Grand Island 32735. My name is Hilda Ortiz and my phone is [protected]. Please, please help us. I will soon have to go dark and without heat soon.

Hi
Dec 11, 2018

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