Drive2us.com
Reviews and Complaints

This is about my personal experience, which I state to be accurate and I have records to support want I state herein. This is not to state that you will have the same experience and problems with this company and as always, you should do your own research before booking a service, product or purchase with anyone via the internet.

I booked a week of intensive lessons for my son, a deposit was taken and also the balance of payment amounting to £1522. The lessons were booked for half term as my son is dong A-Levels and was then cancelled 4 days before, yes 4 days and not working days - late in the week before the lessons starting on the Monday and that seems only as I kept chasing for the lesson time and location.

I was told the cancellation was because the instructor taking the lessons did not realise it was half term and had booked a family holiday - make of that what you will.

I was offered lessons, but these were over a period of time and not the Intensive Course I wanted for my son, my son wanted and booked.

James Comley is the person I dealt with, who claims he only works for the company, but a check of companies house shows he is the director and person with significant control.

I did get a refund electronically after some excuses, but this was expedited when I offered to collect the refund from his home address as shown against one of the companies he operates when a search of his name is done on companies house. Please see weblink below:

https://find-and-update.company-information.service.gov.uk/officers/3lBeAJrVuPYvdKluuhXUBY6y-54/appointments

I have reported him to the ADI and DVSA for what it is worth and I will see what the outcome is as he does advertise as ADI registered and appears not to be - I have sent them all the screen prints and adverts via a number of websites operated or statements presented by James Comley.

He has responded to the DVSA and in turn they have sent that reponse to me, but it does not match my recollection of events, or the written evidence I have kept, which is to the contrary in many instances.

All in it was a big waste of time that left my son without intensive driving lessons. My personal experience is that James Comley as director, is at best economical with the truth to say the least.

if you use one of his companies, then you will find out whether you receive a good service or not.

I purchased the “10 hour Driving Lesson Pack - Students” for £325 on the 23rd of November. I received confirmation of my payment being taken in the form of an email on the 24th of November. I didn’t receive any option to book lesson dates and times upon check-out and they said they would be in contact after purchase to arrange the lessons. I made two separate enquiries on the website’s contact form asking when I would be able to book my lessons - on the website it states that you will be contacted within 2 hours of submitting the form which didn’t happen upon both occasions. I tried calling them and the phone went straight to answerphone. I received an email from them on Sunday the 26th stating the following: “ Can I take your address please as tomorrow I will be a let to arrange an instructor for you?” I responded promptly giving my address, (which they already have because I had to use it to check out when buying the lesson pack on the website.) I made another enquiry on the website and nothing came of it. I emailed again on Wednesday the 29th asking for an update on them finding me a driving instructor as I haven’t had any communication back from them at all since their email that was sent on Sunday. I have tried calling 4 times and every time the phone ends and goes straight to answer phone. This is extremely poor service especially for the price that I have paid them. I’m unsure as what to do as there are no other ways of contacting them/ getting through to them.

I purchased a block of 10 driving lessons for £189 in July 2019. I have not received them to date due to driving lessons booked but cancelled last minute by Drive2Us, booked and told by Drive2Us the driving instructor is ill despite the instructor informing me directly 2 weeks before that he was unable to fulfil the time slot provided by Drive2Us, This has happened 3 times and to date I have not received any driving lessons. We have also contacted the company for a refund in Mid November but despite occasional assurances from the company that this is being sorted, nothing has materialised and I have received one response to my high number of emails, texts and calls to request resolution. This behaviour is just not acceptable for a company. My daughter was 17 in July and has not received one driving lesson due to the behaviour of Drive2Us. This is the 5th time I have requested my money back but I would like to have a refund by 6th January.

Best wishes

Julie Edgell

I bought 10 lessons for £189 in July 2019. Had some difficulty contacting this company. No email receipt etc. Eventually had a text from someone who didnt leave their name. Eventually he gave me his details after many attempts to get it. It was James Comley Executive Director. I tried to arrange lessons and these were texted to me. Two instructors couldnt provide lessons and the third didnt contact me at all. I have requested my money back but have had no response from my 2 emails. My daughter has been waiting since July and it is now December. I just want my money back so that I can go elsewhere.

This company is a scam do not book lessons with them.

I booked my first lesson with them on the 27th of May. I waited 30mins waiting for my instructor to show up, however no showed and additionally no one bothered to message me or alert me that they couldn't make it. I then phoned the number on their website and was told that what had happened was an "admin error" and that they would offer me a free pre-test driving lesson to make up for this. The free pre test lesson I later found out was a free lesson the actual day of my test (not the subsequent lesson I booked with them which was what I initially thought).

I was told on the phone they would follow up and contact me to arrange a new lesson... they never did. I had to follow them up and was finally able to book a second lesson. I find this to be very poor customer service for starters.

The second lesson was booked for the 30th May, again the exact same thing happened. I was left waiting with no message or no warning. I phoned, and they told me yet again that it was an "admin error" and that the website had "crashed". Twice in the space of two week...

I then went on to look at reviews online and found that everyone was saying the same thing. I was lucky because I never paid in advance for my lessons, many people did and if you read their reviews they had a nightmare trying to get a refund on lessons which never happened.

This company is a scam, plain and simple. Do not go book lessons from them.

I am very angry that they have waisted 2 weeks of my summer that I could have actually been using for driving lessons. But most of all I am angry that I stood waiting for them for 30mins on two occasions. Complete waste of my time. They do not deserve anybodies time or money. Please save yourself the effort of seeking driving lessons from them.

I booked an intensive driving course with drive2us.com in Bristol and I was provided one of their local driving instructors, a nice man called Andy.

The whole experience was excellent with drive2us booking my theory and practical driving test as agreed and doing my course over a one week period. More than happy with the experience and considering a have my license now I found them to be faultless.

My only small gripe would be you have to book so far in advance as they are so busy but I don't mind waiting when the service was so good.

Loved it

Just had an answer after almost one year from my review on google regarding their awful customer service, after I booked a class and the instructor never showed up.

10 months later they've answer my review by saying I might be a spam customer... They are trying to clean their bad reviews by assuming we are all spam. Unavailable!

I wont be sharing here the proofs of "me been a real customer"as they show personal details, but this company approach is just wrong.

This company have treated me very shabbily. After several telephone conversations I was promised prompt, and extensive professional training. I am a teacher of 25 years and have been appalled by the duplicity, lack of commitment, and sheer poor service and standard of training and care that I have received after paying upfront for all aspects of driving instructor training. I have been lied to, delayed, but rested with disregard, let down and given sub - standard information and training. As I am a person who has integrity I find it shocking to receive such sub standard service dished up in a wrapper of arrogance and deceit. It has been a battle since the first transaction, and a slog of parenting like disciplinary action to achieve the least possible service... I would urge anyone considering drive2us as a customer to stay well clear.

This is the most poorly organised, unprofessional, rude company I have ever had experience with. Their customer service is atrocious. Been trying to book a lesson for weeks, completely wasted my time. They will never call you back when they say they will. Even if you're waiting outside in the middle of january for an instructor to turn up. Do not use this driving school!

Diabolical company!

Don't have driving lessons with them!

This all started months ago.

I paid up front for a block of 10 lessons, I had two no problem and then the instructor cancelled a lesson saying his girlfriend suprised him with dinner-my lesson was at 5! He said he'd contact me to rebook-he didnt.

It took 4 texts a day for a week and the threat of taking it further for him to send me a text asking when he could book me in. I had a 3rd lesson with him and he said he'd ring me the next day to book me in for another to make up for the one i'd missed. He didnt. I sent texts everyday, tried ringing him but he didnt reply. He then sent me a text saying he had a stomach bug and wasnt teaching until he was better.

Two weeks later I ring drive2us.com, the woman on the phone was really concerned and a man rang me back.

He said it was unacceptable etc and he would sort it out for me-baring in mind now I am owed about £70 odd pounds for the four hours outstanding. He said he would ring me last monday-he didnt. I then sent him a text, he then replied and said he was having trouble getting in contact with the instructor in question, but he had done-that day in fact (!) and he had asked the instructor to contact me and rebook the lessons in. He didnt. He then said he was having a meeting with the instructor to find out what was going on as he had had conflicting information (!) the meeting was booked for last thursday. I havent heard anything back.

What do I do now?

I've had lessons cancelled, phone calls rebooking lessons and I have been generally messed about. The instructor informed me that he didnt finish until 10 at night and if I really wanted him to ring me at that time he would-why couldnt he text? I'd get it the next day and reply!

I've been patient, understanding, I havent ever messed the instructor about and all I seem to be doing is waiting for the phone to ring because its me that keeps having to chase these people-i'm the victim here!

Any help and advice would be very much appreciated but at the end of the day I just want my money back.