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Disney World / I was ripped off

1 Orlando, FL, United States Review updated:

I had a one day ticket for 6 people in my party. We arrived at the park, (Epcot}by 10 am on 6/18/2008 .At 1:50 pm we entered the Sorring ride. They posted a 90 min wait and we waited 2 full hours. We were the next party up to go in the ride and they anounced the ride was closed and every one needed to turn around and leave the way they entered and the crowds were all trying to exit via the exits. This was not working very well and every one was very upset.The staff was very unprepared for this and they were rude to all the customers. We were told the ride was closed for the day. Not only was this ride closed but all the rides shut down and we were turned away from them all for three hours then we heard others in the park state the sorring was running again. We asked if we could get back in the ride early since we had waited so long and had not been able to ride anything. We were rudly turned away and told the current wait was 120 min. It was a very bad day for my family . This was my 5th and last trip to Disney. I was not very impressed with the cleanliness of the park either. It used to be the cleaniest park of all. On this trip we also attended Universal Studios and it was much cleaner and efficent . A by far greater value for your money

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  • Ne
      20th of Jan, 2010
    0 Votes

    This sounds very suspiciously false to me. For all the rides to be shut down, there would have to be a national disaster or an emergency of some kind. Also, it is rare for a park to say a ride is going to be closed for the rest of the day unless they know for certain that it will be. 9 times out of 10, the cast members working do not actually know what is wrong with a ride and are told to simply say it is currently expected technical difficulties. They certainly would not make this announcement in the short minutes after a ride first closes before maintenance gets there.

    As for the wait time, I have seen delays in rides. It is entirely possible that between when you got in line and when you got to the front that someone got sick in one of the theaters. This creates a delay which would easily explain your extended wait time. Also, the wait time is measured now by giving people in line a thing that is scanned to determine when they got in line up to when they boarded. I don't know if it adds time or is an exact count, but this would obviously mean that the line could be longer by time you get there. Remember, it is an "estimated" wait time, not exact.

    Almost every time I have ever been to a park (including Disney) where a ride was closed, they would give re-entry passes to those who were in line...especially at the front. But you have to go the way they say to go. If they say go the way you came in, you go that way. If they say go through the exit, you go that way. I am sure they would have given a pass if you had asked them right then and there. Even if not for that ride, they would have given something that could get you on another ride.

    If the rides were all closed for three hours, I would also suspect they would have gladly given vouchers at Guest Relations/Services for you.

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