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Discovery Health Medical Aid / terrible advice and bad customer services

1 United States Review updated:

How does two consultants confirm telephonically that my wife and daughter can be moved from their own policy onto my policy without any hassel. Only for another consultant to tell me after cancelling cover for my wife, completing online paperwork, multiple phone calls only to be told "its not possible" and that my wife needs to "reinstate her policy"!!!

At this stage I am going to cancel all my bloody business with you for wasting my time! Thousands of rands a month for terrible service!

All I wish to do is consolidate my cover on a single policy to make everyones life easier. Secondly you require paperwork for my step daughter, but I can not email only fax or physically deliver??? What planet do you live on

Al
Feb 15, 2019
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Comments

  • Li
      28th of Feb, 2019

    We have just had the same situation. In our case their were about 5 different answers and reasoning before denied. FED UP! Their reviews are extremely concerning too!

    0 Votes

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