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1.4 49 Reviews

Dirt Devil Complaints Summary

5 Resolved
44 Unresolved
Our verdict: With Dirt Devil's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Dirt Devil reviews & complaints 49

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Newest Dirt Devil reviews & complaints

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10:35 am EDT
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Dirt Devil Bad product, worse customer service, over charge

While placing an order with dirtdevil.com the website took all of my information including credit card information but appeared to not fully complete the order. I called customer service to check for the possibility of the order being double charged. She became so frustrated with my request that she burped in the phone and made such a racket that I could barely hear her. She was huffing and sighing to let me know she thought my request unnecessary and told me I should just give her my information and let her place the order because the site "always does this" with credit card information. I placed the order again online and began to receive emails telling me my order was not complete and that dirtdevil.com needed my credit card information. Finally, after six days, with no email confirmation and no shipping confirmation, I received my products. When I contacted dirtdevil.com about the shipping delay their basic response was "oh well". I contacted them again to return the order and this time they fully ignored my request. This was one of the worst and least secure internet transactions I have ever dealt with. Dirtdevil.com does not deserve our business or our hard earned money.

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Update by cats hate dirtdevil.com
Oct 04, 2012 11:12 am EDT

No, it is not clearly stated on their website. It is located under a tab, under another tab, but not clearly stated. I wish dirtdevil.com would have been this quick about solving my issues before I had to spend time giving bad online reviews, but the fact remains dirtdevil.com is not a trustworthy company. They do not care about customer service or customer satisfaction. As far as this response, I do not trust the information given or the way it was presented. How do I know what this address is for? That is exactly why dirtdevil.com needs to address customers on their website and through proper correspondence, not only after they receive bad reviews. For all I know this is another scam. I will be waiting to hear from dirtdevil.com through the proper channels.

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alvina dilillo
Lakewood, US
Jan 21, 2014 11:45 am EST

bought model ud20100 6months ago now it keeps shutting off and wont pick up web sites make it difficult to get help. i would never buy another dirt devil. my product should have lasted forever just about i live alone so there is not heavy dirt and not used much. would not recommend to anyone

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1:29 pm EDT

Dirt Devil Defective, no service for customers

I just discovered my second Dirt Devil in a week has a belt problem.

When I called customer service about the first vaccum this week, I spent long periods (2x) on hold, and then they were not helpful. A woman instructed me to return it to the store where "they can use it for a floor model".

Now this one doesn't work either, and it has a sticker saying "do not return to store... call customer service". But when I called (2x) I was put on hold. It's a catch-22.

Royal is not providing quality products or customer service.

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12:49 pm EDT

Dirt Devil This vacuum is a rip-off!

I wanted to write to you informing you about MY EXTREME DISSATISFACTION your Dirt Devil Reaction Fresh Upright vacuum cleaner. At first the vacuum cleaner worked perfectly and on top of that it was lightweight and very portable. After a few months however, I needed to clean the sofas and took out the suction handle(the ones used to clean stairs, sofas, etc) and used it. After that the next time I used the vacuum cleaner, the suction handle ALWAYS FELL OFF. It was eventually decided to put tape around it so it wouldn't fall off. The vacuum cleaner also has HORRIBLE suction. Now it leaves debris all over floor if the vacuum cleaner is even half full! Which is when today when I had to empty the vacuum (because it wont suck even half full), I did not put the tap back on, THE ENTIRE THING CAME APART! EVEN THE HANDLE! This is a absolute horrible product, and I would never recommend it to anyone. I am so displeased that I never probably never buy a Dirt Devil vacuum cleaner again.

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Henry
, US
Jul 07, 2009 7:26 pm EDT

I had an entire suite of hardwood floors and decided the best way to keep them clean would be to get a hardwood floor vacuum. I got the dirt devil vacuum because it was affordable. But when I used my ears were ringing from the high pitched sound. Too loud to be safe. Not worth the money.

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deekaysad
Easton, US
Jul 28, 2013 12:11 pm EDT

I wish I had come to this website before purchasing my dirt devil...it's a piece of garbage.

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7:10 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dirt Devil - it sucks dont pick up blows dirt out

I've had this sweeper for 1 yr. Its the worse sweeper i've ever owned! It clogs up every 2 uses, it spits dust out every time i use it, the hose never did pick up... I will never buy another dirt devel sweeper of any kind !!! It is The En Vision wide glide with the (POWER BRUSH) which also NEVER WORKED!!! I will tell everyone I no DO NOT EVER BUY A DIRT...

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5:14 am EST
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Dirt Devil unsatificatory equipment

I have purchased several vaccums and steam cleaners at wal mart. they have all been dirt devil and i have had no luck at all with your product. i just purchased another quick power compact and it is only a couple months old. as with all the rest of your products that i have purchased, they last about a month or two months. i am very disquested with your products and the quality of each that i have purchased. i have to shop at wal mart, i am a single working mother and have to watch my money, but i wont be purchasing any more of your products, but only wanted you to know that your product is not high in quality and if u look into this then u may not loose anymore customers. if u would like to contact me my cell number is [protected] or my office number is [protected], house [protected]. thank you for your time and consideration. Carolyn Thompson.

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reilich
Los Angeles, US
Jun 14, 2012 1:10 pm EDT

Product: Dirt Devil - Quick Flex 2 in 1

The vacuum cleaner doesn't work. It's a designed piece of crap. Unless you enjoy having to stick your finger into three areas to pull out gobs of dust that clog the machine and render it useless.

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C. Viltz
, US
Apr 06, 2011 6:47 pm EDT

I have, through the years, owned every brand of vacuum. I have NEVER had one that is so totally unsatisfactory and does nothing the claims indicate. After going over and over the same spot it is as though I had not vacuumed at all. I will NEVER buy another Dirt Devil product.

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RONNIE
,
Sep 16, 2008 3:56 pm EDT

LOOK DIRT DEVIL VACUMM'S SUCK.THEY ARE WAY TO LOUD IT OVER HEATS EVERY TIME I USE IT.

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Arak
Latrobe, US
Mar 18, 2013 1:32 pm EDT

I got a dirt devil dynamite (lite) that claims it works great for people with pets. Well, It SUCKS! or i should say it doesnt "suck". After replacing the 1st one in december (we bought it in November) for a broken belt. This 2nd one just doesn't suck very well when using the tube to get the corners. Additionally, any and all hair and fuzz gets tangled up in the upper chamber of the cyclone dirt container and you have to use a wire hanger to clean it out. They certainly dont give you the tools to do that at purchase of it. I purchased it at Target.

After 10 yrs of being one of the top 10 brands in vacuums, this is the best they could come up with. Im disappointed.

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Rescic
Albuquerque, US
Sep 14, 2012 3:43 pm EDT

Dirt Devil online products. I have been attempting for three weeks to have my Dirt Devil replacement bags delivered. They took my money out of my account, but I have not received the belts that I ordered.
You are quite correct. They have no support. The corporation should be fined for stealing money from people, and worse more is that they have taken away jobs from the US.

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66newjob
whocares, US
Jul 24, 2012 4:28 pm EDT

I agree with you. My dirt devil doesn't pick up dirt and when it does the canister fills up quickly. It in next to impossible to empty the canister and put it allllll back together. There are so many different small parts just to empty it. Its like I need an engineering degree to take it apart and put it together just to empty the dirt. There is nothing easy about this machine. I will never purchase another dirt devil again.

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johnA.
Bluefield, US
Feb 15, 2012 5:37 pm EST

my dirt devil is only a few months old, and it overheats, cant run it but a few minutes and it cuts off and will not come back on until you let it sit for a while...Im taking it back to walmart..

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drexellake
, US
Mar 05, 2011 2:56 pm EST
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Our vacuum won't power on. Only a few months old. Dirt Devil vacuums suck, and so does their support. They also don't sell replacement bags for the hand held we bought from them. Guess they think we're stupid enough to buy from them again so we'll buy another model. Wrong answer Dirt Devil you dirt bags. NEVER AGAIN. BEWARE OF DIRT DEVIL VACUUM CLEANERS. THEY WILL ONLY CLEAN YOUR BANK ACCOUNT!

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robert potoma
Parma, US
May 29, 2009 2:28 pm EDT

we own (2) two of the model 086910 uprite sweepers and our biggest complaint is with the release assy. for the handle. the whole assy is made of plastic and has broken at least (5) five times. I have had both of the machines @ the service repair and the release mech. keeps breaking. mfg code coog

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RONNIE
,
Nov 12, 2008 12:06 pm EST

I AGREE WITH RONNIE.I OWN A DIRT DEVIL AND EVERYTHING HE SAID IS TRUE.DON'T PUT RONNIE DOWN.

ComplaintsBoard
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9:40 am EDT

Dirt Devil I'm so disgusted by their customer service

TTI Floor Care North America, sometimes known better by their vacuum cleaner brand "Dirt Devil" has horrible customer service. In order to fill the vacuum cleaner's warranty I was told I had to drive 2 1/2 hours (with gas prices at $3/gallon) to a repair store, then after it was inspected & determined that it could indeed be something included in the warranty that was wrong with it, I'd have to PAY to ship it back...so pay about $60 or more to ship back my broken/hazardous vacuum cleaner. Since the day I bought it, the Vacuum has this strong burning smell, almost as if there is a fire. The belt broke about a month ago and while that could have contributed to the odor, the odor has been going on for 8 months...long before the belt broke. I told them I was concerned because of the possible hazardous situation, thinking that they were a socialy responsible company...I don't think so...it might have well just blown up and they would not care! I talked to 7 different rude people for 50 minutes until the 8th person decided I could cut off the cord and send it back with the sticker on the machine and they are going to send me a new one... But now I don't want the new one, I'm taking it because I can't afford to buy a new one, but I plan on never purchasing this brand ever again. I'm so disgusted by their customer service. So disgusted.

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angry customer 1
toms river, US
Nov 18, 2011 4:55 pm EST

I purchased a dirt devil from walmart with a extended plan... it broke in less than 6 months... burning smell, stopped completely. After calling walmarts extended plan...i was told to contact the manufacturer, as it was still under their warranty. I called & WAITED 30 MINUTES TO SPEAK WITH SOMEONE WHO WAS RUDE, ARGUMENTATIVE, ATTITUDE AND HUNG UP ON ME. I called walmart AGAIN & the extended service plan customer service person told me to contact the store about this issue. I did & they are going to let me exchange this for something else. Dirl Devil is a piece of crap... DONT BUY ANYTHING FROM THEM ! WALMART, THO CONTINUES TO HAVE GREAT CUSTOMER SERVICE, THIS IS WHY I SHOP THERE .. TARGET WOULD HAVE NEVER DONT THIS !

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venita100
Jackson, US
Mar 29, 2011 3:27 pm EDT

i also wanted to complain dirt devil a rip off they don't give you any problem solving tipos to fix it i have a biseel sweeper in my upstairs had to drag down to use in my downstairs great product just a tad big for area rugs so i bought a dirt devil that wasn't so big never again don't suck half the time leaves dirt and cat litter on floor anyway don't buy one i;m going to buy another bisscell sweeper to use downstairs thanks for listening venita morgan ky

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venita100
Jackson, US
Mar 29, 2011 3:22 pm EDT

me to i got one and it said to call customer servise is a joke tried everything he said and it still want work or pick up dirt very loud. not worth the money bissell produts excellent buy for the money just wanted to put my two cents in

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2:50 pm EDT
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Dirt Devil Awful everything

I own Dirt Devil vacuum and the belt broke, so I went directly to dirtdevil.com to order a replacement. On they site they promiss to process all orders within 1-2 business days - I have placed my order on August 9 and it was shipped only on August 24 ! and I got it only on August 31.

And when I finaly got it, I found that they send me wrong size belt - not the one I have ordered !

I WAS NOT ABLE TO VACCUM MY CARPETS FOR ALMOST 1 MONTH ! And now according to their policy I have to ship that belt back to them on my own expence and wait for the refund for 3 weeks and they are still not returning me money I paid for shipment !

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8:32 am EDT
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Dirt Devil Awful quality product

I spent 153.00 dollars on a dirt devil reaction with on/off roll brush and it sux and i replaced it three times and they now won't take it back so I am fighting for a refund! screw you dirt devil! It is not right that they cant just give me a different vacuum with out the stupid brush switch! I still have 2 years on the warranty too! And I will bug them every day if I have to, to get my money back! To everyone out there do not get this type of vacuum, really i had a 40.00 one that worked great and lasted 4 years with no problems!

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Jennifer
,
Nov 21, 2008 5:29 am EST

I too bought a Dirt Devil vacuum cleaner and it's horrible. The handle release popped off and broke with no reason, shortly afterwards the suction power went down to nothing (I even checked for any obstructions, etc.) and then it began over-heating. It smells like it's going to catch fire after 1 minute of turning it on.

I wrote to DirtDevil and explained the situation... not one response. So, in addition to a horrible product, their customer service (or lack thereof) is less than acceptable.

I'll be reporting them to the BBB this AM. 7 days of waiting for a response is sufficient enough.

I'm going back to Hoover.

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12:00 am EDT
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Dirt Devil Terrible customer service!

Dirt Devil Vacuum Cleaners
www.dirtdevil.com

Hi, I'm so mad about the service I got from Dirt Devil.

I own Dirt Devil vacuum and the belt broke, so I went directly to dirtdevil.com to order a replacement. On they site they promise to process all orders within 1-2 business days - I have placed my order on August 9 and it was shipped only on August 24! and I got it only on August 31. And when I finally got it, I found that they send me wrong size belt - not the one I have ordered!

I WAS NOT ABLE TO VACUUM MY CARPETS FOR ALMOST 1 MONTH! And now according to their policy I have to ship that belt back to them on my own expense and wait for the refund for 3 weeks and they are still not returning me money I paid for shipment!

Natalia Mora
Montreal, QC
Canada

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uzz
waterbury, US
Jun 25, 2023 8:22 pm EDT
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my vacume is not working it suddenly stop while doing vacume

i bought it from target

whts ur policy

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Michele E.Rees
Truro, CA
May 13, 2023 4:21 pm EDT

I purchased product on April 21, used once and now won't turn on. Power light flashes but nothing.

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AllisonA
, US
Nov 02, 2019 10:04 am EDT
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Battery defective. Charged fully and would
Not hold a charge. Only lasted for a few minutes.
Very disappointed. Battery defective. Charged fully and would Not hold a charge. Only lasted for a few minutes. Very disappointed. Battery defective. Charged fully and would Not hold a charge. Only lasted for a few minutes. Very disappointed.

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Koko
Edmonton, CA
Mar 10, 2009 4:50 pm EDT

I bought a vaccum from dirt devil last year and I just started to use it this month, and it does not clean anything, so i called the service center, and they told me to take my vaccum to other stores to fixed it. And i told them my vaccum is still under warranty, they just say we cant help and hang up. What a lier company. I will never buy anything from them.

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Dirt Devil contacts

Phone numbers

1800 386 2222 +1 (800) 944-9200 More phone numbers

Website

www.dirtdevil.com

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