Diamonds International / diamond ring quality and customer service
I am writing with concerns over your customer service.. And quality of product.. I purchased a ring on a cruise for my anniversary. 3 month later it broke, it was sent back and fixed. Took almost 2 months.. We went on another cruise and I had every intention of up grading to the next size stone. We went to 5 of your stores, I explained what has happened to my current ring I was wearing., not a single sales person offered to have the on site jeweler look at it, showed any interest all in my concerns all they did was focus on the fact I wanted a bigger stone... It turned into a joke.. For the group I was with... They wanted to put a bigger stone in the current setting it definitely would not support a larger stone without a new setting.. Not a single salesperson mentioned anything about that.. A month after that cruise the ring broke again, I called, it was sent back again. At first your customer service people were on top of it. Now I can not get a return phone call, I have been leaving two messages a day. I have asked for my money back... I have spoken with silvia two weeks ago, she said she would get back to me within 48 to 72 hours... Again it's been 2 weeks 2 plus calls a day with no return call.. Unfortunately I have no faith in the quality of the product or customer service at this point. I can not and should not keep worrying about the ring breaking again... Have owned the ring 14 months I have been without the ring for 5 month of that...
I just got off another cruise. During this one we walked into a store, talked to the manager told him what was going on and suddenly no one would talk to us. I would like a resolution to this situation.
I would appreciate an immediate refund of my purchase which was paid in full and someone getting back to me on this... Silvia in di customer service has all the details.
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