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Despegar.combooked hotel

Hi,

Last Friday I booked a hotel in Medellin and I received the confirmation email, however the next day I received an email saying that it was not confirmed and it is cancelled, I called despegar.com and they say that the payment didnt go thruw so the lady told me just to try again, which I did and later that night I received a new email saying that the new booking for the hotel was cancel.See Top 10 Worst Companies in Miami, FLOn Monday May 1st I check the bank account and the credit cards was charge for both transactions... and I have been trying to talk with someone in Despegar.com but the automatic system does not give me options...
and Now today May 4th the two cancelled booking changed their status to completed... so Im confused if they are actually cancelled or now I have two bookings for the same hotel

Do
May 04, 2017

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