Designer Brand Outlet / Almost impossible refund
It was impossible to get a refund from this company. First, I ordered a Chloe dress but the size did not fit me. The company advised me to return the dress and I would be refunded upon receipt of the dress in their China returns processing center. They however advised me to order the right size simultaneously and I did. In short, my credit card was charged twice. After I ordered the second dress, I received a notice that it was backordered. I cancelled my second order because the dress would not be delivered for the occasion I ordered it. For the cancelled order, they gave me a refund in good time but the big, big problem was on the dress I returned to their China processing center. I tracked the shipment and it was confirmed received on March 3 by the processing center. I sent them about a dozen emails requesting for my refund and they never complied with my request. The transactions happened in the later part of February and up to August Designer Brand still did not give me my refund. They kept on saying that I had been refunded - they conveniently FORGOT about the refund for the returned item in China. I almost lost close to $200 but thankfully, I pleaded to my credit card company, even if it was past the period when I should have complained. I explained the situation thoroughly and attached the numerous emails I sent to Designer Brand, which Designer Brand disregarded. My credit card company, as a good will, credited my account. So, after all the emails, letters and pleadings, I was able to get my refund; and I have to thank my credit card company for reversing the second charge.
I therefore strongly advise those who intend to purchase from this company - the Designer Brand Outlet - NOT TO PURCHASE from this company - NEVER, EVER. This is to save you from grief.
And to Designer Brand Outlet - SHAME ON YOU!!!
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