I've never had to raise my voice at a customer service rep until today. I spoke with Rashad at Dermitage's Customer NO-service twice (lucky me). First to return a product a few days ago that I had received without authorization. And then again just a few minutes ago to return product box #2 that I had not authorized. After repeated attempts to get to speak to his supervisor, he put me on hold, apparently in an attempt to cool me down, and came back to tell me that his "supervisor" Christina #12794 had authorized the return of my product with a $9.95 restocking fee. Arguing proved futile as I will now also have to pay a $19.95 restocking fee because I opened the first package to see if there was a number or invoice...my bad! What was I thinking...oh yes, I didn't read the fine print of the Dermitage policy that many of you are referring to that's hidden on the website. I'm contacting my credit card company and stopping any further transactions from any of the pseudo-names Dermitage tries to hide under. Never again will I order something touted as "free" on the web. Should have done my research first! Caveat emptor...hopefully others will read our warnings and take heed!