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Denon AVR2105 / Very very bad service from local agents

1 South Africa Review updated:

My name is Manivasan Naicker. I live in Durban, Kwazulu Natal, South Africa. I express my utmost disappointment to servicing of Denon Products in South Africa.

A limited a range of Denon products are distributed by a company called Mandarin. This company also carries out any repairs to Denon Products.

I've purchased a Denon AVR 2105 Amplifier in August 2005. In July 2006, the Amplifier was sent to Manadarin, as the out put stage was damaged. Since November 2006, on at least three occasions, my amp was sent back to Manadarin. I still don't have my repaired or returned.

The problem with the amp was either the left output was unusually low, with all default settings, compared to the right output and / or no on screen display.

On numerous times, I've been told by this company either, the amp is sent to their JHB branch or its currently on test or they awaiting parts from their local branches or they awaiting parts from overseas. At one time I was even told that they replaced all the parts in the amp, which I did not believe. Another story I heard that some-one burn the PC board.

Over a month ago, some time in May 2007, after phoning the local agent, they mentioned that they would source a new amp from their nationwide branches. Upon phoning them two weeks, ago 6 June 2007, they had mentioned that the amp has just arrived & to date I've not received any amp from them. The only thing I am grateful for this agent is that they loaned me the amp in the interim.

My main concerns are:

1. Its been over 6 months, and my repairs has not been resolved.
2. The agent was not keeping up to date with the progress, I had to keeping phoning & checking.
3. I've been continuously made promises, but no action.
4. What more problems can I expect, should I receive my amp or the new amp with any future problems.

How does Denon maintains its sustainability in a country like South Africa?

A very very very Disappointed Denon Customer

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Comments

  • Du
      20th of Jul, 2008
    0 Votes

    Same thing happened to my denon AVR-2105
    The first time the output stage went on the left front second time it blew on the left rear, third time and now out of warranty so I have no idea what the problem is.
    Same symptoms though, the unit shuts down and wont start again and just shows a red flashing power light.
    We here in Australia have lousy denon service as well and my reciever was in the shop for over 3months the first time and nearly as long the second.
    This ate up a good 6 months of the two year warranty and denon would not fix the problem the third time it failed.
    More or less tried to blame me or my speakers/power surges/lightning strikes/acts of god/ excessive volume etc etc etc
    All I can say is buy a yamaha, onkyo, pioneer, sony, anything, but steer well clear of any denon products as their cusomer service is lousy.

  • Ku
      13th of Nov, 2017
    0 Votes

    I bought a Denon avr-x 2200 receiver in 2015 as it had won the what hifi award that year for best receiver in the 500 pound price range and it gave problems just before I had it for the first year .I sent it back to the supplier in Germany who sent it on to Denon to repair and it came back fixed but it has not stopped sending a signal to the tv set .I have been onto the dealer in Germany but he is not responding so I decided to contact Denon the manufacturers of the item and they will not accept any responsibility for this item as they said the supplier is not an official supplier of their products and their guarantee for 2 years is only with official suppliers.
    I have 4 Onkyo receivers and I have never had any trouble with them one of them I have over 14years and I would never buy a Denon product again.

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