SUBMIT A COMPLAINT / Now I'm stuck with a useless expensive shower door

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Bought a Dreamline shower door and the salesrep conveniently did not tell me that this unit was not adjustable (No tolerance). When it did not fit, they would not exchange the unit. Although it's a beautiful shower door, now I'm stuck with a useless expensive shower door. I'll sell it at 1/2 price if anyone interested... Originally $800. Please make sure you have at least 46 1/2 inches wide.

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  • Dg
      29th of Oct, 2012

    The customer walked in to our Staten Island store with a specific shower door size ready, then selected a specific DreamLine model. Its dimensions are displayed in our listing at the top of the page. Delivery was made on August 31st and he wanted to return it on October 23rd, which is 22 days after our maximum 30-day return period. In addition, the customer discarded all packaging which means our supplier cannot take it back for resale. A courtesy return would have been allowed if the packaging was available.

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