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Cymax Stores / My bad experience

1 United States Review updated:
Contact information:

I ordered a TV Stand from Cymax for a trade show in Las Vegas. I authorized overnight shipping and told them I needed it delivered before the trade show or not at all.

This was too much for them to handle.

I never received the stand and they charged me $102.79 for their mistake.

Their response (abridged):

----- Original Message ----

From: Ramona H

Sent: Tuesday, June 3, 2008 11:15:44 PM

Subject: RE: Your Cymax Stores Order VRC121-49

"We have done everything we can to assist you with this order."

"No further credit is due at this time."

Nice.

Va
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Comments

  • Ch
      29th of Jul, 2008
    0 Votes

    date Tue, Jul 15, 2008 at 8:55 AM
    subject Your Cymax Stores Order VRC121-594395
    Hi Chris,

    Thank you for your order with Cymax Stores. We have recently received information that the Sanus TV-LCDB TV LCD TURNTABLE you ordered may be on back order until approximately July/25/2008. Tracking for your item should be available 24-48 business hours after that date. We apologize for any inconvenience caused. Your place in the queue for this item has been reserved, and we will provide you with a tracking number immediately should the item become available sooner than anticipated.

    Thank you,

    Gurprit.k

    Cymax Stores Inc.
    www.cymax.com
    =============
    date Mon, Jul 28, 2008 at 6:04 PM
    subject Re: Your Cymax Stores Order VRC121-???395 (omit for security reason)
    mailed-by gmail.com

    hide details 6:04 PM (19 hours ago)


    Reply


    Gurprit,

    What's the status on my order?

    I called before placing the order many weeks ago (July 1, 2008), I was told that it was in-stock before the order was placed.

    I never receive any status on the order even though I repeatly calling and it was answered via different agent, still got no answer. Is this common to all your customers?

    Chris
    ==================
    Your order is complete. Thank you.
    Your Order # : VRC121-594395
    Order Date: Jul 1, 2008 17:41:32 PM
    Please note that this transaction will appear on your credit card statement as CymaxStores.
    Billing Address
    Chris

    Shipping Address
    Chris

    Payment Details
    Credit Card
    -7287
    08 / 2008

    Chris
    Order Summary
    Description Quantity Unit Price Sub Total
    Sanus TV-LCDB TV LCD TURNTABLE
    Shipping: Ground Shipping (Free!)
    1 $34.99 $34.99
    Sub Total
    $34.99
    Shipping
    Free!
    Sales Tax
    $0.00
    Total
    $34.99

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