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Custom Teleconnect / Fraudulent charges

1 United States Review updated:
Contact information:

Made a call using my debit call to my mom when night time rates applied on 03/03/21009. Call lasted less than 5 min. When I arrived at home I checked my account on-line and a charge for $20.00 was placed against my card. On 03/04/2009 my card was charged another $13.45 making the total charge of $33.45 for a call lasting less than 5 minutes. If they think I am going to pay that, the C.E.O. needs to admit himself/herself to a treatment facility. My bank has been alerted and is disputing these charges. If the company refuses to reduce the amount my bank is refund this amount to my account, then challenge this in court on my behalf. Thank God for Bank of America and their willingness to support their customers.

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  • Ca
      2nd of Apr, 2009
    +1 Votes

    I totally agree that they are ripping off customers. My cell phone wasn't working so I stopped by a Gas City in AZ to let my spouse know I was travelling on the highway so he wouldn't be worried. I tried twice to call him collect but the phone was never answered nor did the answering machine pick up. I just received my Cox phone bill and was charged $14.81 by the company Custom Teleconnect for each of the 2 collect calls I tried to make that were never answered. I will be contacting the company as well as Cox and Gas City. I may have to pay the bill, but I will be making complaints as I do it.

  • Da
      22nd of Jun, 2009
    +1 Votes

    I recently had my cell phone not work and used the pay phone with my credit card. I was billed $20 for a call that lasted less than a minute. I am pretty upset and will be disputing this with my bank.

  • Fe
      18th of Sep, 2009
    +1 Votes

    Please investigate the telephone company, Custom Teleconnect as well as ZPDI. I believe they are operating under fraudulent practices and are possibly partners in a scheme.

    Custom Teleconnect apparently has control over various phone system areas that services the “collect call” market. ZPDI does their “billing”. They are stealing people’s hard earned money by billing them for “attempted”, collect calls that were not accepted. It then becomes the customer’s responsibility to get the charges dismissed. Meanwhile, the phone company requires payment to continue services until the matter is resolved. It should not function in that manner. The call should first be accepted formally by the receiver then charges should follow. I am not going to waste my time listening to their menu of options, to push a specific button of their choosing to appease them.

    Phone numbers are able to be blocked but there is only a limited amount of numbers that one can block on their own phone. Institutions such as jails can be blocked but I am not sure about them blocking whole city or regional areas. Even so, I should not have to block off a whole area to prevent unwanted calls from one person. I should be able to leave my lines of communication open, for that one emergency collect call that I might have to accept.

    This company is preying on all the busy hardworking people in hopes they do not monitor their bills. Practices such as this are unethical and the company should be reprimanded and forced to change their policy. I am sure technology is such, that an accepted collect call can be categorized in a different manner than one that is not accepted.

  • Ja
      4th of Feb, 2010
    -1 Votes

    I to also made a call using my debit card on 2 occasions, the person I was calling was never picked up & went to voice mail, I didn't leave a message just hung up. I was charged $20, on the 2 time which was the next day I called 3x but still no answer, I check my checking account another charge of $33.92. I have to wait until it post to my bank before I can dispute it.
    I think this is BS how can this company, I am outraged & this has to end stealing from hard working people. Please investigate this telephone company.

  • Ew
      14th of Jun, 2010
    0 Votes

    This company is a scam, they create their own calls and they ask you if you want to accept the call, BUT BEWARE BECAUSE EVEN IF YOU SAY NO, THEY WILL CHARGE IT. I have found a lot of complains about this company, I don't know why the government is still letting this company scam people. To place a complain:, and this is the form that you should fill (english and spanish) : and

  • El
      19th of Oct, 2010
    0 Votes

    September 2010, my phone bill shows two charges for collect calls and miscellaneous charges equalling $72.93. We never accepted a collect call! The customer service said I used the service. Then I demanded to speak with the supervisor. The customer service rep came to the line saying that the supervisor was on another call but they would give me a 40% discount for these collect charges. Pay for fraud? What insanity! Also, the rep said she was not allowed to give me the supervisors name! I called again and they offered a 70% discount! Pay for fraud on sale?!?

  • Pi
      8th of Dec, 2010
    0 Votes


  • Mr
      9th of Oct, 2014
    0 Votes

    On 11/07/2014, I made a call from the Red Line's Westlake Subway station here in Los Angeles. The call lasted about 2 min. On the phone it said calls were 25 cents per min. Upon checking my bank statement tonight found that Custom Teleconnect billed the call at $28.16. Called the bank tried to stop the payment, but the bank said I had to wait until it posted, then lodge a dispute against the company. This totally wrong, and will be reporting them to the FCC, and the BBB. Something needs to be done about the fraudulent practices of the company. I wonder if I can take them to small claims court.

  • Ti
      8th of Mar, 2016
    0 Votes

    this company is trying to charge me twice for the same 4 calls the calls came from a jail each call cost 14.99 and they took it as soon as call was made then the next day they took 59.96 and that equals 4 x 14.99 you must have some crooked employees you take advantage of are nations inmates and there family's when your whole company needs to be locked up right along side them you better put my f ing money back along with the 60 dollar over draft charge scamming punk ### biatches

  • Ti
      8th of Mar, 2016
    0 Votes

    I am filling complaints with all my social media and state and federal offices count on it. You can count on loosing all the jails and prison's and hopefully some charges will head your way

  • Li
      16th of May, 2017
    0 Votes

    I have been receiving several calls a day from this number 844-462-8394 wanting to charge me for an inmate call. Name of the inmate is "ED". I know of no jail or prison that allows up to ten collect calls per day, and I have no idea who Ed is. The voice of the inmate is recorded, the voice is muffled and exact with every call. When I do not give credit card information I immediately receive a text with the number 866-898-5880 which is custom teleconnect customer service. I think there may be more to this company than just ripping people off through overcharging.

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