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1.6 7 Reviews

Cruises-N-More Complaints Summary

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W
8:17 pm EDT

Cruises-N-More Did not live up to thier pricing

I requested a quote for a cruise from cruise complete (really wonder why cruise-n-more is one of their options). I received an offer/quote from Cruises-N-More. I sent them an email the next day saying I was interested in their offer. Sent 2 more emails...NO response. I called them the following Monday. NO one gave me the offer they provided in the quote. As a matter of fact, TWO different agents gave me TWO different prices, BOTH higher. "Said" that offer was no longer available. Next day I booked it with another travel agent for the same price they originally offered me. DO NOT DEAL WITH THESE PEOPLE!

Desired outcome: Just want consumers to know I would not waste my time with them.

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5:11 am EDT

Cruises-N-More be careful

Been with them for several years. And there was always something wrong. They usually charge right after booking and never notify you about the final payment. Stuff with prices is irritating as well. They constantly change it. Today you pay $150 for your cruise, tomorrow the price will be lower.
You can book a cruise with a refundable price and later be said that it wasn't refundable actually. You know, it's really easy to get tired of attitude like this.

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4:05 am EDT
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Cruises-N-More terrible customer service and liars

I am so furious and angry at Cruises-N-More for screwing me over twice and making the start of my cruise horrible. This has been my worst experience with an agency and I would never recommend them to anyone. I booked my cruise through Steven who seemed nice, but I do not know if he is a liar or poorly trained in cruise policies. But seriously, if you work for a cruise agency, I expect you to know rebooking policies for a huge cruise line, Royal Caribbean. I asked if the cruise became cheaper, would I be able to adjust the price. He says, “Yes, all we need to do is cancel and rebook it.” This sounded good so far, but here is the story of horrible customer service and lack of knowledge, and the inability to own to their mistakes.

The cruise became cheaper and I called my agent, but he was on off for several days. So I decide to call the general number and end up talking to Dana. She seemed so disinterested in helping me. I had to request that she call the cruise line to see if anything can be done. She tells me I cannot get the cheaper price because I paid my final payment. Well of course I had to since the cruise was like 1-2 months away and I asked Steven about putting a deposit, but he said that is only allowed for advance booking. So that did not make any sense because I had to pay the full amount. She offered nothing else and ended the conversation. I finally got a hold of Steven when he returned and I tried again to adjust the price. Well this time, the cruise is now sold out and I asked him why Dana could not adjust it for me. He tells me some BS about Royal has a new policy (april or may) that they do not rebook but merely upgrade you to whatever is equivalent to what you paid. Then I told him that he told me I could adjust and he seemed so dumbfounded and had no answer. I was pissed that Dana did not even offer an upgrade and called the supervisor for a clear-up. No help, just the normal supervisor answer about educating her agents and yada. So I get screwed in a nicer room and money.

I decided this issue until I found out that the agent/cruise switched one of my two rooms without letting me know. I paid an extra 20 bucks per person to have my rooms together as the original configuration had them on different floors. I had to adjust the reservations to remove someone from a room but they decided to move one of the rooms far away. Wasn’t the whole point of me paying extra was to be next to one another? The thing that angered me is that they never notified me of the change when I did it over the phone. A, “we had to change your room, ” would have worked fine for me. My account is tied to the other room and he knew I had 2 rooms and I paid for them to be together. It is simply unacceptable from an agent. I called to complain and their simple answer, sorry can’t do anything, enjoy your cruise. I left a message to the supervisor to call me and give me a resolution or explanation, and guess what, no call. Stay away from their lies and crappy customer service, even though the prices are attractive, book through someone else. They will just screw you over like they did to me, twice.

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2:23 pm EDT

Cruises-N-More hideous customer service

Seven of us in our family have been cruising on a regular basis, averaging about one cruise a year. This is the first and last time we will book a cruise with Cruises-N- More. This trip was booked to celebrate several important family events. At this point my Carol is so upset that she is not looking forward to the trip. Carol had to negotiate time off in order to take this cruise. The time we have spent trying to deal with Cruises-N-More has been a considerable nuisance and very stressful. Both of us have very demanding jobs.

It is our understanding that Tifni is the daughter of the owner of the company. Tifni’s management of Cruises-N-More needs to improve. She is operating a service industry company that provides a very poor quality of service. She is responsible for supervising the actions of her staff as well as her own actions.

I do not understand how our quote this has now translated into my parents paying so much more money. They were billed for over $7, 000 instead of $4, 500 (approx). Invoices attached.

CC: Not responsive to phone or e-mail messages – I’ve left messages a number of times that were not returned. I had to continue to call in and “luck” into getting someone to answer. On a recent call I didn’t bother to leave a message for Tiffany because her voice mail said she was 48 hrs behind in returning messages. I am not sure what level of service this implies - poor in my opinion. Instead of leaving a message for Tiffany, I redialed and tried Evelyn’s number but as usual got a voice mail recording. I left a message. I called back minutes later and selected the ‘pay bill option’ from the menu and Evelyn answered. She said she was the only person in the office and that’s why she hadn’t responded to my call. However Ann called in just after my call and talked to Steven so there apparently was someone else in the office.

AT: I spoke with Stephen who was very unhelpful and rude, asking me why I was trying to make changes a month before the trip – I replied we had been trying to communicate with Cruises-n-More staff for a year with minimal success and the staff there was responsible for a number of egregious errors that were still causing us problems. I was very offended by his disrespectful tone and by his lack of customer service. I realize this is a discount travel agency, but his tone and lack of service was frustrating and unhelpful. This is a hospitality industry. We have not received any degree of hospitality from Cruises-N-More.

ACT: When I made the reservations, I mentioned that I have MS and my father is ill so that it would be nice if our family could be close together – I realize this could not be guaranteed but since my sister and I were signed up for the same type of cabin we were told by Esther it was quite likely to work out that we could at least be on the same deck.

CC: Original information for our cruise was incorrectly entered into the Princess Cruises system by Esther so I was unable to access our reservations. After months of trying to reach Cruises and More (no response to my voice mails from Esther or anyone else), I got through to Tifni who said Esther had been fired because she was incompetent. I found out that my husband and his mother’s last name (which are the same) had been entered differently.- one There were also other errors including incorrect mailing address.

CC: Fees for our parent’s balcony rooms are much higher than ours for a larger mini suite. Unknown reason for upgrade for Theis but not for Chambers/Noble. Princess can’t explain it. Cruises N More says Princess did this.

CC: When I called to talk with Tiffany about the difference in cost between our mini-suite (a larger room) and our parents’ balcony suite (a smaller room; for Jay and Elizabeth Chambers), Tifni was very defensive (and unhelpful) about why their smaller room was so much higher priced than our mini suites. Our parents are on a limited budget. They would not have knowingly chosen a higher priced option.

ACT: And, based on the initial quote, they didn’t.

ACT: The staff at Princess has been very helpful when I’ve called to request clarification about some of these issues. The customer service level at Princess is one that Cruises-N-More drastically fails but one that they should try to emulate.

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Luv2cruise!
Lake Mary, US
Jun 01, 2010 1:57 pm EDT

I have dealt with this company for over 8 years and have never had bad service. They are a very busy company and do well in informing the client that they may not be able to contact them back right away by giving the 48 hour window. They are also on a short staff on Saturdays, with only one Customer Service agent available. This must have been the day you called and that was what "Evelyn" must have meant by being the only one there.
Anyone that has booked with Princess in the past would know that they will "upgrade" your cabin if you ask them to. Sometimes the "upgrade" option is not what you would expect in that it is on a lower deck or it is a smaller cabin but this is how the cruise line's categorize the ships.
The vendors (not the brokers of those vendors) control aspects of the cruise reservation that the brokers cannot control. You have to know what these variables are and accept them as a consumer. To place all the blame on the agency for things out of their control is short sided to say the least, especially if the agency saved you hundreds compared to traveling with the vendor directly.
I would not pay attention to this complaint as there are no exact details of when the client tried to contact the agency, neither are there details of how the management team was "unhelpful".
I will continue to book with them as an experienced cruiser whom is very grateful for their help as a company. And many others like myself are out there. Just check their BBB account for proof.

ComplaintsBoard
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3:49 pm EDT

Cruises-N-More lack of customer service

I had requested a quote for a cruise on the Holland America Cruise Line through several companies using a website called cruisecompete.com. Cruises-n-more had the best rate, and also offered a shipboard credit on each cabin, which seemed great. I called the agent, Mary, to request more information and ask about the deposit for each person. She was able to offer me a reduced security deposit of $100 per person, and quoted me rates for inside and balcony cabins. I was arranging this cruise for a total of 10 people with a possibility of several more.

After booking my cabin, a friend of mine called to book his cabin yesterday. He unfortunately forgot to get the cruise identification number from me, but knew my name and exactly what the cruise was and when it left. Mary was unable to locate the cruise number and told him he would have to call back in the morning. He called back later in the evening with the cruise number, but was placed on hold for over half an hour and no one ever picked up.

When he tried to book today, he was told that the rate jumped to over 600 more per person and that the reduced deposit was no longer available and that he would need to put down $350 per person now. Obviously, this was not something that was discussed the previous day with me or my friend, so we were understandably upset. When I spoke to Mary's supervisor, Tiffany, she said that there was nothing she could do about the deposit and that the possible jump in deposit was fully disclosed on the original quote. This may be true, but because I was dealing with Mary on the phone to arrange the cruise, I would have expected her to disclose that the deposit would jump if all cabins were not booked by yesterday.

So, I ended up canceling my cabin (won't get my deposit back for 2 weeks) and now I have to search all over again for a new cruise. The original date we had wanted are now all booked, so we now have to arrange a different date. Mary and Tiffany were both completely unapologetic for dropping the ball, and have left a very sour taste in my mouth. Do not do business with this company!

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millie lee
,
Jun 03, 2007 12:00 am EDT

I booked a cruise through Cruises-N-More and received a "final payment received" confirmation number and e-mail. I then registered on-line through the cruise website. I thought everything was in order. Today, I called the cruise line and they said that my cruise was "auto cancelled" because my credit card was declined by Cruises-N-More. I called my bank and confirmed that no charges had ever been declined on my card.

No one contacted me from Cruises-N-More. The TA Eric had my e-mail and phone number. I doubt if he ever booked my reservation in the first place. His excuse when I called earlier was that he was sick, but he would work on it over the weekend.

Due to their error, I didn't have a reservation for the cruise even though I had a receipt confirming final payment was received and confirmed.

Luckily, the cruiseline was able to rebook my cruise and flight with only a slight fee increase.

Cruises-N-More really dropped the ball.

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CheckingOutCompany
Plano, US
Dec 03, 2011 9:29 pm EST
Verified customer This comment was posted by a verified customer. Learn more

In my opinion Cruises-N-More is a legitimate cruise retailer. I do not believe they are a "bait and switch operation" as someone commented on this board. It is my understanding that they are a very large seller of cruises and that they do a very good job. It is my understanding that they also have very good pricing on the cruise they sell.

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billie5
, US
Sep 10, 2011 4:13 am EDT

I have also used Cruises N More multiple times with no problems whatsoever.

I am sorry Meredith did not know that price quotes are time sensitive. This is always the case, but I suppose a new cruiser might not realize that prices invariably change as staterooms become less available. Little a TA can do about it.

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gemss
Rigby, US
Oct 29, 2009 11:18 am EDT

Dr. Lockett,

I'm glad you had good service from cruises n more, but I think your the rare exception.

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gemss
Rigby, US
Oct 29, 2009 11:15 am EDT

I agree, cruises-n-more is a terrible company and I would never do business with them again!

They are nothing but a "bait and switch" company. They lure you in with extremely low rates and then when you get your invoice its hundreds of dollars more then you agreed upon. When you try to complain all you get is voice mail and no one will return your calls. Then when you've had enough and want to cancel your socked with a $75.00 cancellation fee on top of their $29.00 customer service fee (what a joke). I hope someone will file a class action lawsuit against this company.

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Dr. Michael Lockett
,
Nov 08, 2008 4:45 pm EST

I am so sorry to hear that this individual had problems with Cruises-n-More. My wife and I have had them help plan about 12 of our 18 cruises and nearly 5 cruises for each of our sons and their wives without any problems.

We always buy the extra cruise insurance, and that helps with potential problems. On one trip - our plane had problems - so we called the emergency number given to us. We were told that IF we missed our flight that they had us on standby to fly to Puerto Rico and had a hotel room on standby in order to catch the ship at it's first stop...

It turns out that we barely made it for the sailing. we were met at the gate by staff - had someone help pull luggage for us - were the ONLY ones on a large bus that sped us to the port and had someone take our tickets as we went up the escalator to have the doors of the ship almost hit us in the behind as we got on board.

Perhaps we will find problems on some future cruise - right now - I have to say that Cruises-n-More has provided us the best service possible. We have particulatly been impressed with our agent (LOIS) and how hard she has worked to get us exactly the accomonations in the price ranges we look for. AND - for the record, she has booked cruises for a number of our friends as well.

So - to the person(s) who wrote this review - I feel badly for them and wish them better luck on their next trip. However - in fairness to cruises and more - we think they are GREAT!

Sincerely,

Dr. Michael Lockett

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Bobbi
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Aug 27, 2008 8:32 am EDT

I used Cruises-n-More from Florida for my cruise to Alaska this June... I'm in the destination travel business in Hawaii and I give Cruises-n-More a superb service rating.
To research my initial options, I used a cruise bid website, some of the agents that replied were not knowledgeable enough to sell me. Steven from Cruises-n-more was fabulous from the get go! Not only did he get the lowest price, he patiently guided me through all my options and got me a fabulous deal. As you can imagine, I have lots of questions and need lots of service, Steven was a real pro! I will book again for sure, as well as recommend this agency to friends and family... Note that there is another company in the midwest with a similar name; the company I am referencing is based in Florida.

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Markus
,
Aug 20, 2008 4:30 am EDT

Cruises-N-More provided bottom-line service. They didn´t answer e-mails, until finally they tried to tell mee the rate they had quoted was not longer available. I strongsy suspect they were giving me an unexisting low rate just to hook me up, to sell me a more expensive cruise. If the rate was correct but had changed - well, who´s to blame, when the agent doesn´t reply for several days? My contact with a supervisor wasn´t very uplifting. She told med the agent was reprimended - I don´t care about that, I expected some kind of compensation to sort out the problem. But there was no willingness to do anything. An unhappy customer apperently doesn´t mean anything to this agency. There are som many travel agents on the Internet - no need to use this lousy one!

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Scott
,
Jul 14, 2008 6:59 am EDT

Cruises-n-more has been nothing short of remarkable with the three cruise vacations they have helped me plan. One such vacation included 13 guest and their representative was very helpful in placing all reservations. I would highly recommend this company.

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Brenda
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Jul 02, 2008 9:56 am EDT

We've used Cruises-n-more and they were wonderful.

ComplaintsBoard
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12:00 am EDT

Cruises-N-More fraud and cheating!

Cruises-n-More is unprofessional, rude and I will never deal with this company again! There were 4 of us that booked a cruise to Hawaii, and 1 of our friends called to cancel ONLY her reservation. The agent we were working with at the time said no problem and understood that it was just HER that was canceling only her reservation. All this was discussed and understood on the phone that only her reservation would be canceled but the other 3 of us would still be going. She called the agent several times as well as sent e-mail stating that only she was the ONLY one who could not go. Well the agent left the company and another agent stepped in and canceled the ENTIRE reservation. Now they are saying there is nothing they can do. The only option the three of us have (so they say) is to upgrade to an ocean view because there are no more inside cabins and that we must pay additional for air because it is not included anymore. THIS IS INSANE! Nobody called us before they canceled our reservation to verify if indeed it was only 1 that was canceling or the whole reservation. I'm furious because I keep getting the run around about speaking to a supervisor. The have the ability to make the situation RIGHT but they say unless we all pay $$$ we will not be going on the trip, which all of this is THEIR fault. I bet the agent quit because of their unfair business practices! DO NOT BOOK WITH CRUISES-N-MORE! They don't care about you, just your $$$.

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12:00 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Cruises-N-More be aware of this company!

I went through CruiseCompete.com to get quotes on a cruise in May on the Star Princess for 5 cabins (ll family members). I received 8 quotes, the lowest being from Cruises-n-More.

This quote was based on "BB" category cabins. (I have this in writing). However, We have been put in BC and BD cat. cabins. We booked this cruise the lst of Oct. just a few days after receiving the quote. I have left emails and phone messages for the agent to please change the BD cabins (at least those 3) to BD cabins. She won't even do that.

Now, months later, the cabins are all booked. Esther, our agent, does not return phone calls or emails. Even her boss, Todd, the VP, emailed me that the BB cabins were not available when I booked and that I am stuck with what I have.

I think this is wrong. It's like ordering a Cadillac, but getting a Chevrolet instead. Consumers need to be aware of this sort of practice. P.S. This agency touts itself as the #1 agency for cruises of 2006.

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TA Gary
Baltimore, US
Jul 13, 2013 2:57 am EDT

You all should do yourselves a favor and find a local brick & mortar travel agency and create a relationship with an agent you can actually sit down face to face to discuss your plans. Be sure to pick an agency that has been in business for a long time and go in and "interview" the agent. Find an agent who has traveled extensively and you can benefit in more ways than just saving money. Remember, the cheapest price does not always provide the best cruise experience. Here are some good reasons to do this-
1. You get to sit face to face with an agent. If not satisfied with the agent, you can go elsewhere. So it is important to find a good one - its not that hard to do.
2. The agent can quote several cruises & categories at one time thus shortening the selection process.
3. The agent can compare for you, again the cheapest price is not always the best value for your hard earned money and the agent can point this out to you.
4. An experienced agent will spend time with you (at no cost to you) and will assist in planning your cruise including recommendations for shore excursions. Possibly offering shore excursions not offered by the cruise line and often for less money.
5. After you have booked, a good agent will monitor your booking(s) for any price reductions, upgrades & amenities and will apply them to your booking according to the cruise line's rules & regulations..(I have known cases where the cruise rate has gone down and the agent will keep the difference and the client knows nothing about it.). Periodically check prices yourself after you have booked the cruise - just to keep your agent on their toes.
6. Most importantly, if problems do arise, you can go and sit down face to face and discuss the situation. You won't be frustrated with your calls and emails not being answered
7.You are spending a lot of money, it is wise to seek out a travel professional and not an on-line order taker.
8. Many, not all, agencies that take online leads are desperate for sales and will kick back their commissions to offer you a competing price. Beware of this practice - the cruise lines do not condone it, and if detected, some cruise lines will not honor the booking or will seek to collect the difference. Cruise lines like Royal Caribbean, Celebrity and Norwegian, to name just a few have taken online discounters to task by not honoring bookings that show pricing other than the official cruise line rates. The cruise lines are monitoring most sites to detect aggressive price discounting.
9. Remember there is value to an agent's experience, knowledge, service and follow-up that is afforded to you at no cost.
10. There are many other things, but this gives you the general idea - stay away from booking through the internet - even the cruise lines suggest you use a good agent rather than book directly with the cruise line itself. Booking a cruise is a lot more complex than most people think, and it is best to have some knowledgeable help.
11. If a problem occurs during your cruise a good agent is your best advocate. The agent will help you deal with the cruise line.
By now you have probably figured out that I am a travel agent. Have been for over 28 years and a have a loyal clientele which continues to use my services, and refers others, because of the reasons stated above and more. Good Luck to you all in finding that "brick & mortar agent". We out here waiting for you!

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lzoppo
West Orange, US
May 25, 2010 8:05 pm EDT

I went with cruisecompete twice and never will use that site again, Cruises-n-more are a mortar and brick agency which means they need to sell lots of cabins to get a good price, heres the problem though if they dont sell the cabins they need to sell price that was offered will not be legit,

I booked a Royal Caribbean cruise three weeks before my cruise I was told by a rep of royal that I owe $400.00 still on cruise and I said I paid in full and told them the price they told me that they discounted the cruise and it's against there policy, DONT book with cruises-n-more and I wont ever deal with cruisecompete again, I taled to Bob Levinstein and he told me there the top agency and probably was a mistake, I very much doubt that,

I found a agency that I use and will always use there name is vacationsnbeyond.com, there site is under construction but I used them now 4 times and are truly the best.

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KKPMI
Aldergrove, CA
Apr 11, 2009 6:52 pm EDT

I agree completely that you get what you pay for. There is another saying that also applies. Buyer Beware. The buyer also has a responsibility in any transaction. When dealing on line, you must read all of the details. I am sure that agents like Reece give the type of personal attention that most often avoids the situation that is being discussed in the above comments. All of the online agencies advise that until purchase has been made, the price is not guaranteed. This also affects folks like Reece, the difference being that at that moment the buyer is in actual contact with the seller and the seller can immediately explain that the lower priced cabins have been sold and these are now the current best price. There will always be customers that want that type of contact with the selling agent. I will admit, if as Reece says I was saving $10.00, I would deal with my local travel agent. I must point out that the saving amounts to hundreds of dollars per person. I travel with my wife and this now doubles my savings. That said, as I said the buyer is responsible to ensure that they know what they are buying. These large tour companies are here to stay, just like Costco, Walmart and Home Depot. That does not mean all of the small shops will go away. The inefficient and outdated ones will fall by the wayside, but the smart & aggressive ones will succeed, as they have over the years in every industry. Even Reece has made the adjustment ... he is not the typical storefront agent ... he states that he is the owner of his “homebased” agency ... low overhead, no employees, all profits are all based upon his own effort and initiative. I will continue to deal on line for all my travel needs; I have found that most "agents" do not source the best deals the way you can do it yourself and the savings are substantial if you are aware of what is required. So, like Reece. I also am rewarded for my effort and initiative. Thanks for your time, KKPMI

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Reece Oslinker
Stroudsburg, US
Apr 11, 2009 3:47 pm EDT

The old saying you get what you pay for! I have been selling cruises for 6 years now & it is said to see that people treat buying an expensive item like a cruise the same way they buy a toaster. Looking to save 10.00 may cost you a bundle! I may not always be the cheapest price on every cruise but I give personal attention & excellent customer service. I am the owner of my homebased agency so you deal with the decision maker from start to finish. These huge internet agencies that are being discussed cant service like a small company. Will you save a few dollars sometimes but not always. How do some of the large agencies have the lowest price, simple. They give back all or most of the commission they are getting from the cruiseline. Great for the consumer but anyone who owns a business knows if you dont make a profit guess what happens? Yes they go out of business like many travel agencies have! Another inside tip never purchase direct from a cruiseline. You will never save money & you will give up the perks a good agent will get you. The cruiselines dont give the commission they save on direct bookings to the consumer they just make a higher profit. Any questions on the cruise industry or other agencies please contact me to discuss
Thanks
Reece Oslinker
Smooth Sailing Cruises

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KKPMI
Aldergrove, CA
Apr 06, 2009 11:55 am EDT

We have used CruiseCompete many, many times. I must admit, not everything went smooth on every cruise, but on most it did. The cost benefit to me is substantially better than the risk factor involved. I always, always pay by credit card (Credit Card Company also guarantee my purchase). My credit card deposit and subsequent payments are always direct with the cruise line, so unless the cruise line goes out of business, there is very little risk. The satisfaction numbers quoted by Bob Livingston are astounding in any industry. I imagine if you compared the actual satisfaction rating of the cruise lines, you would be hard pressed to match these numbers. More industries could use sales tools similar to CruiseCompete. Can you imagine buying a car under this competitive system ... I would love it!
KKPMI

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CruiseCompeteCEO
Des Moines, US
Mar 10, 2009 11:11 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi, Bob Levinstein CEO of CruiseCompete.com here.

I was just made aware of this thread this morning, and wanted to respond and apologize for any frustrations our customers experience.

1. As CEO I handle all service complaints personally. Though about 50, 000 people a year find cruises through our site, we only see a handful of problems each month or two. Even with these, I find that in almost every case getting the agency management involved clears up the issue very quickly.

2. Cruises-n-More. CnM is a very high-volume agency booking thousands of passengers each month. Here are their ratings from consumers on our system:

Positive: 99% 3, 763
Negative: 1% 39

I can't really comment on the scenario described above except to say I wish the user had contacted me immediately to help get it resolved. I have known CnM to be an agency that takes responsibility for their mistakes, so this seems out of character for them. That the agent who was so mishandled this customer left the agency in the middle of the transaction is no surprise, however.

2. Cruise Vacation Outlet. This is another high-volume agency highly rated by our customers:

Positive: 99% 1, 738
Negative: 1% 9

Though the user says she contacted us, I don't recall this particular issue. The first thing I would have done would have been to get Todd Elliot, the owner of CVO, involved, so that certainly tracks. I do know that I was not made aware that anyone was having trouble reaching Todd, as I would have been glad to follow up and make sure to put the customer in touch.

3. Cruise Value Center. Yes, CVC went bankrupt. However, very few people lost any money at all. The worst thing that happened to anyone who paid with a credit card (as we advise every customer) is that they ended up having to pay the same price they would have if they booked directly with the cruise line in the first place. Not a great result, but not the tragedy described. Booking directly with the cruise line and paying the higher price in the first place to avoid the unlikely event of an agency going bankrupt between your booking and final payment so you have to transfer the booking back to the cruise line and pay the higher price doesn't strike me as the best advice.

CVC was no fly-by-night operation: this was 15-year-old, $70 million travel agency. After 5 years of quoting and selling through CruiseCompete with glowing customer reviews and never missing a payment to us, they went out of business with no notice and no warning.

This is probably because the agency itself was doing just fine. However, it had been sold to another company which (I've been told) was siphoning off revenues to support other, failing ventures and all of their enterprises went bankrupt. I'd like to tell you that we've taken steps to prevent similar problems in the future, but frankly there's absolutely nothing we could have done differently. We'd had no hint of any problems until the general manager e-mailed me to tell me they were closing their doors.

Finally, here is a link to our "Contact Us" form for customers:

http://www.cruisecompete.com/contactmail.php/?desc=cruisers

E-mail sent via this form come directly to me. If you ever have an issue with any of our member-agencies, please do let me know right away. While CruiseCompete is technically a 3rd party to all transactions (we match customers with the agencies with the best offers who ultimately do business together), I can usually get the attention of the right people to get problems solved.

We do our best to work with customers and agencies to help everyone both have the best experience in booking their cruise vacations and get the best deal. For those of you where we've fallen short of that goal, I do sincerely apologize.

Sincerely,

Bob Levinstein
CEO
CruiseCompete, LLC.

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WillmG
san francisco, US
Dec 28, 2008 12:22 am EST

BTW-I've used CruiseCompete about 6 times and never had a single problem, I swear by them.

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WillmG
san francisco, US
Dec 28, 2008 12:19 am EST

Used this agency and Shannon on a Med cruise and a Mex cruise this year and found her to be excellent. She had all the answers, always answered the phone or returned my calls immediately. Too bad you had a poor experience with her, I will use her again. ecruise store is one that a friend had a terrible experience with.

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countrynewsman
Killeen, US
Dec 19, 2008 8:48 am EST

I would caution anyone in using CruiseCompete. You have no idea what kind of travel agent they will connect you with. In my case, it was with My Cruise Value. They are now out of business and have left ripped off many people. I feel it is worth it to go through a reputable travel agency, or deal directly with the cruise lines. You may pay a few dollars more, but you will have peace of mind that you're not going to lose your money.

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Lynda M
,
Nov 07, 2008 9:55 am EST

We used cruise compete many time but had a nightmare when we booked 8 cabins for a cruise a week ago. We booked through them using CRUISE VACATION OUTLET.
My quote was from Mark but he quickly dumped us onto his wife Shannon who just seemed to mess everything up day after day and when you asked her more than one question at a time it seemed to be too much for her to comprehend.
We all complained bitterly, complained to her company and cruise compete - all to no avail!
Cruise Vacation Outlets President Todd assured me that if we had any further issues to contact him directly but contacting him was impossible. Emails were returned because his inbox was full. Same with voice mails.
We take several trips/year and have been on many many cruises and this was the worst experience of ever! We all (16 of us) agreed.

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