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cpbccrz0012106001
29 August 4.10 pm
I have been waiting for this package to be delivered since Monday but then Tuesday, this is the complaint I received.
On the address, it was clearly stated to deliver to 1st Floor of Used Cars Dept but the driver just went to the building next door to deliver the package. And below is the email from the girl at reception next door.
Quote
Good afternoon
A package came today I believe it was courier please they came to our department to drop it off – Nail offered to walk him next door to drop it off however he was rude and arrogant and said that he would just come back tomorrow before recklessly driving up the pedestrian footpath for 10 metres and driving down onto the main road no indicator. He refused to leave the parcel if you wish to make a complaint regarding his behaviour.
Unquote
He refused to leave the parcel there and could not be bothered to deliver to 1st floor of Used Cars, so which means why are we using Couriers Please.
Apparently, mine is not the first complaint, there has been a lot of complaints.
I want my parcel delivered today, since you people cannot get your act right.
product delivery
Not entirely sure it is completely Courier Please's fault.
I was told my order (CPAK5QZ0890274601) would be delivered to my address in Toowoomba on the 10th of August 2017. When i did not receive the parcel and sat at home with a 4 year old waiting for it, i called the office on the 14th of August 2017. I was then told by a gentleman that it had gone to one of their contractors and had been picked up at 9am on the 14th and I should receive it that day. Again I sat at home all day and waited, but again it did not show up! The 15th of August 2017 I called again and asked the same question. This time a lady told me that it should be at my house by 12pm on this day! It is now 3pm and I am still waiting for the said parcel! I am so frustrated that I have had to sit at home for 4 days and wait for a parcel that was suppose to me delivered to be 4 days ago!
As I stated at the top, it may not be entirely their fault, but they are the ones who send the items to contractors, so they should be aware that this is happening! Dont give customers false hope and make them sit at home for 4 days when nothing is going to happen! If the said parcel does not turn up today (15th August 2017) Im going to be very very angry! As this will be day 5! I have had other parecels turn up from the company I brought from and I have never had as much trouble as I am having right now!
This form is just letting you know of my experience, and I wish it was a better one!
Thank you!
Caylah Maher
[protected]@gmail.com
lost product
CPA09NC0000040
Sonia Reid
33 Parkinson Road
Morrisons 3334
total amount $219.34
Sarah
Endless Pools and Spa
[protected]@endless.com.au
[protected]
Our customer order products online, paid for them and we boxed them up and sent them off using your courier service. After several phone calls I have no been advised that the parcel is lost. I understand these things can happen, but it is appalling that it has.
My issue is that you except us to pay $100 excess for an insurance claim that is something you should be raising and paying for. Having the customer pay takes away any responsibility from your drivers and or warehouse employees. We are making the claim through you and you are making through your insurance company. Your company lost the parcel so your company needs to cover the excess. It is absolutely ridiciuous that you expect the customer to pay for your mistake.
I have contacted the Unbudsman regarding this matter, not the one you have on your webiste, as we have no issue with your insurance company, our issue is with you and this fraudulent patience you have.
We want the full about credited back to us as this is your mistake, this is your staffs incompitence. Not ours or our customer.
Thank you
Sarah
Endless Pools and Spas
terrible!!
I sent a package via Couriers Please using their international shipping service. Package got lost and it took them forever to find it.
When my son finally received it (my son is studying overseas) everything inside was damaged and some items were missing!
Couriers Please are the worst ever, this company is not to be trusted! They refused to take any responsibility!
All they can say is that it won't happen again. Terrible!
couriers please Brisbane- I purchased a computer value is $3200, the sender put it with couriers please, it was collected on Wednesday, i live 2 hours away, Friday midday i called to see where it was, one girl at Couriers please tells me its been on forwarded to Toll Ipec & gave me a tracking no, so i called Toll, they have no record of it, i called Couriers please back & a different girl tells me its in their depot & will be sent to another carrier & i will get it Monday now, So far its taken from Wednesday till Monday to get an item from Brisbane to Toowoomba & that's IF it arrives on Monday. My opinion, use ANYONE but couriers please.
peter lloyd is a thief
I have numerous notebooks and high value items delivered by couriers please from Sydney to Canberra. We have had quite a few go missing once they arrived in Canberra. After a lengthy investigation from our supplier in Sydney it is found that Peter Lloyd the branch manager has been stealing them and forging the signatures to make them looked delivered. How do we know this, we placed a tracking device in an Apple Ipad box and tracked it back to his home address at:
29 Gouldsmith St Dunlop ACT 2615.
Couriers Please head office will not process our insurance claim even though all the evidence has been provided and is ignoring us.
One only has to look at the reviews to see Peter Lloyd is a crook: http://www.productreview.com.au/p/couriers-please.html
Forged signatures, "missing parcels", insurance claims non existent.
Do not use this dishonest company!
Paid for road express 1-2 day delivery in the Brisbane metropolitan area. They held onto my package for 17 days before I had to send at my own expense an Uber to collect my package from their salisbury depot and deliver it 9km away to its intended target in wacol.
This company has an extremely useless customer service platform.
They can't answer simple questions you ask them and you are left in the dark.
Hopeless.
CouriersPlease Is Holding Onto My Parcel And Not Delivering It! I Originally Gave An Address To Two Post Offices And Then I Found Out U Don't Deliver To Post Office! So I Gave A New Address 37a Gawler Street Mount Barker 5251 And They Won't Deliver My Parcel And R Keeping It At The Depot!
Never pick my item to send over east. Driver went to wrong address .
That photo was taken from my cctv infront of the house
I book a pick up on the 14/11/22 for pick up on the 15/11/22 at 2.00 pm.
you did not pick my item. Waited all afternoon.
Unable to make any phone contact and response to email inadequate.
Hi
I have sent my courier 1 February 2019 and that procedure is 14 days but now more than 16 days are finished.
When I call to courier please that time they didn't pic my call and they don't reply for my emails as well.
I am really disappointed to courier please service and my stuff is not delivere at my home yet...
Terrible service. Delivery wasn't even attempted and card left on multiple occasions for redelivery. Inconvenienced my family members. VERY dissatified!
a parcel was pick up from Coburn North Vic, on Wednesday 26/07/17 going to CarolineSprings VIc 3023.. still not delivred, this is a very bad service, need to speak to somone ASAP my number [protected]
i need to report how bad this service, i need my parcel delivered ASAP
(Tracking # [protected] )
funny how you take allegations of criminal activity very seriously, yet you don't bother refunding people for your mistakes. You are very clearly intentionally deceiving the people you are supposed to be delivering to, and you are denying them their right to fair trade WHICH IS ILLEGAL. I am launching a campaign against your front (lets be honest, one can hardly call this a company) and I have contacted not only the ACCC, but the ombudsman, the police, A current affair, seven news and I have told the people I purchased from that I will no longer buy their goods if they continue to use you as their delivery service. Of course you can't find evidence supporting Dave's allegations...why the hell would he turn it over to you, and why would the police tell you about it? Also when I spoke to the person at my local depot the (albeit extremely vague) information he gave about insurance claims was that HE would be filing it himself, stating that it was company policy to do this, but of course he could not give a time frame for how long that would take. You are fooling no one with your intimidation/ deception tactics, and this is a notice to inform you that you tried this on with the wrong person. I will not stop until I see your front buried
Who's David. And how did your campaign go
Overview of Couriers Please complaint handling
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Couriers Please contacts
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Couriers Please phone numbers+61 130 036 1000+61 130 036 1000Click up if you have successfully reached Couriers Please by calling +61 130 036 1000 phone number 61 61 users reported that they have successfully reached Couriers Please by calling +61 130 036 1000 phone number Click down if you have UNsuccessfully reached Couriers Please by calling +61 130 036 1000 phone number 123 123 users reported that they have UNsuccessfully reached Couriers Please by calling +61 130 036 1000 phone number
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Couriers Please addressRosehill Industrial Estate, Building C South5-7 Shirley Street, Rosehill, Sydney, New South Wales, 2142, Australia
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Most discussed Couriers Please complaints
peter lloyd is a thiefRecent comments about Couriers Please company
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