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1.3 1983 Reviews

Costco Complaints Summary

133 Resolved
1848 Unresolved
Our verdict: If considering services from Costco with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Costco reviews & complaints 1983

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Newest Costco reviews & complaints

ComplaintsBoard
M
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Costco - beware kirkland diamond pet foods!

In early January 2007 I purchased a bag of Costco's Kirkland Signature "Super Premium Maintenance Formula" dry cat food. I began feeding it to my two cats. My female took one sniff and immediately refused to eat it, so we gave her a bowl of the old type of food. My four and a half year-old, healthy male cat consumed large amounts of it, but within a few...

Read full review of Costco and 14 comments
ComplaintsBoard
R
12:00 am EST

Costco refund problem

Be wary of ordering anything from Costco.com. I ordered a Executive Gold Star Membership for $100 US. After waiting two months for the membership items via mail, I cancelled my order and requested a refund. Here is the response I received:

Dear Costco Member,

Thank you for e-mailing costco.com. Your credit card will be credited $104.16 within 10 -15 business days. An e-mail will be sent to you when the order has shipped.

Sincerely,

Ellen B.
E-commerce Costco Wholesale
[protected]@costco.com

I went on with life and basically forgot about this order, feeling satisfied that it was taken care of. Around ten months later, I receive a letter from Costco requesting that I renew my executive membership. After checking my account that was used to purchase the membership, I realized that a refund was never made to me. Since then, I have been trying to get some kind of response from their customer service, but they are choosing to ignore me.

Folks, this company has some kind of problem. I do not mean the corporation or the stores around the country, but the online operation. It appears to be a shabby, poorly run operation. Stay away!

Read full review of Costco and 4 comments
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P
P
Preferred Customer
Columbus, US
Mar 26, 2009 1:40 am EDT

Why doesn't everyone just return the stuff to the store? They will gladly take it back. Even your Executive Membership! They will give a full refund of any membership on day 364 of a365 day membership! How many other places do you know that do that?

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S
Slippyflippy
Spani, US
Mar 17, 2009 4:10 am EDT

You did not check your credit card statement for almost 1 year?
How stupid are you?

D
D
Denise Alexander
,
May 29, 2008 8:45 am EDT

Costco.com has deplorable customer service! I have been trying over a month to get a refund for an item that I never received (due to damage of the item, so the delivery people wouldn't bring it in my house). I have emailed, left messages (escalation department) and still no response! The return department through the normal channels said I would receive a refund back to my card; however to no avail. To call the return department is another nightmare, having to wait over an hour for a call back and then they are rude.
How can the excellent managed stores be so different than the online department?

Sincerely,

Denise Alexander

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B
BobSerrell
Atlanta, US
Feb 18, 2008 12:50 am EST
Verified customer This comment was posted by a verified customer. Learn more

Yes Costco has a prlblem - people like you who fabricate anything they can to justify their own inability to follow up. Please don't waste people's time by posting illegitmate complaints. Your comments prove you are in the wrong. You would be able to see through that if you were capable of logic.

ComplaintsBoard
K
12:00 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Costco - think again before ordering anything through costco.com!

I ordered a bedroom set online at Costco.com on 11 Aug 06. The website promised 4-6 weeks for delivery. My credit card was charged on 11 Aug for $3,727.48. I received an email on 24 Aug 06 stating that my furniture was shipped on 23 Aug 06 but I cannot check the status of delivery. Then six weeks passed without hearing anything about my furniture. I called...

Read full review of Costco and 156 comments

Costco Customer Reviews Overview

Costco is a popular membership-based warehouse club that offers a wide range of products at competitive prices. Our website has received numerous reviews from satisfied customers who have praised Costco for its excellent customer service, high-quality products, and affordable prices.

One of the most significant advantages of shopping at Costco is the wide range of products available. From groceries and household items to electronics and appliances, Costco has something for everyone. Customers have also praised the quality of the products, with many stating that they are comparable to those found in high-end stores.

Another positive aspect of Costco is its customer service. The staff is known for being friendly, helpful, and knowledgeable, and they are always willing to go the extra mile to ensure that customers are satisfied with their purchases. Additionally, Costco has a generous return policy, which allows customers to return items for a full refund if they are not satisfied.

Costco's prices are also a significant draw for many customers. The company is known for offering products at lower prices than many of its competitors, and its bulk purchasing model allows customers to save even more money. Many customers have reported significant savings on their grocery bills by shopping at Costco.

Overall, Costco has received overwhelmingly positive reviews from our website's users. Customers have praised the company for its wide range of products, high-quality items, excellent customer service, and affordable prices. If you are looking for a one-stop-shop for all your household needs, Costco is definitely worth considering.

Costco In-depth Review

Store Layout and Organization: The store layout at Costco is well-organized and easy to navigate. The aisles are spacious, making it convenient to move around and find products.

Product Selection and Variety: Costco offers a wide range of products, from groceries to electronics, clothing, and household items. The variety is impressive, ensuring that customers can find everything they need in one place.

Pricing and Value for Money: Costco is known for its competitive prices and excellent value for money. The bulk packaging allows for significant savings, especially for families or businesses that require larger quantities.

Customer Service and Staff Assistance: The customer service at Costco is exceptional. The staff members are friendly, knowledgeable, and always willing to assist customers with any inquiries or concerns.

Membership Benefits and Rewards: Costco membership comes with numerous benefits and rewards. Members enjoy access to exclusive discounts, special offers, and additional services like travel and insurance.

Online Shopping Experience: Costco's online shopping experience is user-friendly and convenient. The website is easy to navigate, and the ordering process is seamless. Delivery is prompt and reliable.

Return and Refund Policy: Costco has a generous return and refund policy. They accept returns on most items within a reasonable timeframe and provide refunds promptly, ensuring customer satisfaction.

Quality of Products: The quality of products at Costco is consistently high. They offer well-known brands and their own Kirkland Signature brand, which is known for its excellent quality.

Food Court and Dining Options: Costco's food court offers a variety of delicious and affordable dining options. From their famous hot dogs and pizza to salads and desserts, there is something for everyone.

Accessibility and Parking Facilities: Costco provides ample parking facilities, making it convenient for customers to access the store. The store is also wheelchair accessible, ensuring inclusivity for all shoppers.

Environmental Sustainability Initiatives: Costco is committed to environmental sustainability. They have implemented initiatives such as recycling programs, energy-efficient practices, and reducing packaging waste.

Community Engagement and Corporate Social Responsibility: Costco actively engages with the community and demonstrates corporate social responsibility. They support various charitable organizations and initiatives, making a positive impact on society.

Overall Shopping Experience: The overall shopping experience at Costco is exceptional. From the well-organized store layout to the friendly staff, competitive prices, and high-quality products, it is a top-notch shopping destination.

Comparison with Competitors: When compared to competitors, Costco stands out for its unbeatable prices, wide product selection, and excellent customer service. It consistently provides a superior shopping experience.

Recommendations and Conclusion: I highly recommend shopping at Costco. With its impressive product variety, competitive prices, and exceptional customer service, it is a one-stop-shop for all your needs. Whether you're a member or not, Costco offers an unparalleled shopping experience.

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