Coles Supermarkets — credit card overcharged
customer Id [protected]
My order cost $250.29 but the delivery driver somehow charged me three times too much leaving me out of pocket to the value of $500.58
Because it was a friday customer care informed me i would be waiting until the following week to be refunded. How does a company justify taking hundreds off a person and offering a coupon as compensation.
Why was I unable to go to the nearest store and be refunded in cash this is serious and yet these people don't seem to care at all. I believe my order should have been free of charge after being subjected to this.
Updated by Marie kristie, Nov 20, 2017
Name : Kristie Allen
Customer number [protected]
My delivery at 3.55pm Western Australian time was unknowingly overcharged $500.58. On realizing this I immediately contacted commonwealth bank to see if this was an error on their end and they assured me this was not and Coles Banksia Grove WA 6031 was at fault in this instance.
I immediately called customer care to seek a solution because this is money I need for my weekend but the employee informed me there could be no credit back until after the weekend and I should apply for a business loan to get me through which did not amuse me. My next question was how are you going to compensate me for this serious issue and the male I was speaking to advised me he would add this to the email that was going to be sent to management at Coles Banksia Grove WA 6031.
Online manager Paul from Banksia Grove called Saturday morning and left a message to call and discuss the situation. I called back but he had gone home and an employee suggested I call back on Sunday when Paul would be back in store. At 11.54am On Sunday 19/11/2017 I contacted Online Manager Paul at Banksia Grove who apologetically informed me there was no explanation for what has happened and a $50 coupon would be added to my next order. He assured me my money would be bounced back into my account first instance Monday morning and I would not be required to supply any details to achieve this.
Today 20/11/2017 8am A voice message left on my phone requesting I call customer care with my credit card details ready so a refund could be organized. This is now interfering with a course i am attending while I am put back on hold with customer care and then repeat myself over again as if nothing was ever discussed. After my card details have been given the phone attendant then tells me I will need to wait 2 - 3 working days for my money to be returned. This is Unacceptable and a $50 coupon will not be sufficient I would like my entire order free of charge to the value of $250.29.
Updated by Marie kristie, Nov 23, 2017
Free shipping? Is it not obvious i am simply ordering my groceries here in Australia. This is part of a weekly budget, I believe good budgeting is the foundation of comfortable living and a crucial element in educating children how to be in control of their money. We all know how it feels when someone owes you money because it's yours right but when $500 is taken without permission for over 5 days regardless of the fact it will be returned there needs to be first of all a valid explanation as to how this can happen and secondly something substantial available to people that this happens to so it then becomes top priority to the company to sort the problem out. This is no beg if Coles Supermarkets Australia are simply able to give a coupon to customers in situations such as this to make it all better it will keep happening!
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