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Coldwater Creek / Customer Service

United States Review updated:
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Coldwater creek emailed a credit coupon for $9.94 for an item cancelled from an order. Today when I went to use it I was told it was only or $6.94 - $3.00 less than the email stated. The representative further stated that the representative that sent the email made a typo. Since it was their error they should have honored the amount stated in the email sent to me. It is horrible customer service to tell a customer that's to bad, but it was a typo and we cannot honor the amount. It's too bad that they do not value their customers and are Willing to loose a good customer over $3.00. Shame on you Coldwater Creek!

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  • Pa
      19th of May, 2014

    bought 2 t -shirts - 1 is clearly stained & when I called to return the item I was told they are not accepting returns even if they are damaged

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