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1.3 841 Reviews

Coca-Cola Complaints Summary

68 Resolved
773 Unresolved
Our verdict: If considering services from Coca-Cola with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Coca-Cola reviews & complaints 841

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Newest Coca-Cola reviews & complaints

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7:32 pm EST
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Coca-Cola against agent and main dealer of my district

Sir I am a Shaopkeeper of Rangoli Fast Food in Landmark City near Ln choching classes. On 8th Nov. 2017 Local cocacola agent come to my shop and asks for take some prodect of company and gave me prodect of your reputed company coke, sprit, limka, and others items on this assure that a compant friz he gave me for his prodects. 2nd day he gave me all of the items of coka cola and take all the payment in cash aprrox 25thousand cost of items but he not gave me any bill or no any marks for these items and no any skim, no one friz. After 12 days when I complain in main dealer of your company in kota rajasthan india but he not want any action for against agent . please solve my problem and action for this froud about area agent and main dealer of your company. I hope a reputed company save company good name in india and all over the world.

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8:04 am EST
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Coca-Cola coke 12 ounce can

I absolutely love coke products. Coke is my favorite soft drink. But I purchased a 12pk case of Coca Cola a week ago. As I was taking them out of the carton and placing them in the refrigerator, I noticed that one of the can appeared to only contain about 2 ounces of coke. There was not leakage visible or spillage in the box. The can was sealed tightly. This is the second time in 6 months that this has happened.

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11:24 am EST
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Coca-Cola sprite can empty

Hi,

I am writing to inform you that having recently purchased Sprite Cans from Shop rite in Lyndhurst, NJ we found one can of sprite in our box of 12 cans, completely sealed containing NO Sprite soda? Very odd and strange this would happen. The case of Sprite was sealed as well. It did not appear to be tampered with since the case with tightly sealed. We paid for a case and could not finish drinking the rest of the cans since we weren't sure if other cans were defective. Please contact me via email with any questions. I've attached a picture of the can of Sprite and the UPC Barcode from the case of Sprite.

Thank you for listening.
Mary Alvarez
1038 Gillis Place
Secaucus, NJ 07094

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Update by Mary Alvarez
Nov 28, 2017 8:02 am EST

Seriously I have small children and you expect me to go back to shop rite stand in line for a refund? This is your error not mine.

Update by Mary Alvarez
Nov 28, 2017 8:00 am EST

I can't find my receipt. Great customer service! You should send me a can of sprite for my troubles. This is ridiculous.

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pobarjenkins
Minneapolis, US
Nov 28, 2017 10:38 pm EST
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It appears that you do not understand the concept of this website. It is a public consumer complaints board and is not affiliated with Sprite or Rite Aid. I am not associated with these companies either. That being said, I understand having small children makes trips difficult, but if you want the refund then this is most likely what will need to be done. You could try calling them but unless they keep your payment information on record they most likely cannot refund you.

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pobarjenkins
Minneapolis, US
Nov 28, 2017 10:39 pm EST
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Correction: Shop Rite, not Rite Aid. I apologize for the mistake.

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pobarjenkins
Minneapolis, US
Nov 27, 2017 11:15 pm EST
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It sounds like this was just one bad can. You should be able to take the case along with your receipt back to the store of purchase for a replacement or refund.

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5:53 pm EST

Coca-Cola freestyle machines

my name is Jim Kirk and i live in flint michigan. my wife and i are big diet coke lovers, not diet pepsi. when ever we go to fast food restaurant that has your freestyle machine we are very disappointed in the taste of any product that comes out of it, especially diet coke our favorite. we will not be going to any restaurants that has this machine. i sure hope that mcdonalds, subway or speedway gas stations do not go to this machine. we would be very disappointed. i guess we would have to take our own bottle diet coke.
thanks, jim.

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7:49 pm EST

Coca-Cola drink cooler

The drink cooler located at Walmart on Turtle Creek Drive has a lot of mold growing inside I tried to reach out to someone at Walmart on November 7th the person at Walmart that called me said she was going to handle this situation today it is November 20th and the situation hasn't been resolved yet can someone please help before somebody end up getting sick.

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2:25 am EST
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Coca-Cola customer complaint

Good evening!
September 21, 2017 we bought 2 bottles of Coca-Cola 1.5 liters for a holiday in the city of Dnepr, Ukraine. But the holiday was spoiled, because children noticed that the bottles are not full and look different. At check it has appeared that one of them has no marking about date and time of manufacture and a finite shelf life. The shape of this bottle was different from the other, the label on it is very crooked, and there are compressed creases on the label. We were afraid that maybe we bought either a fake or a poor-quality product produced by your company. The call to the hotline was contacted by e-mail and attached a photo of the check and the goods. The next day the representative of the company called us, we met with him and handed him the products we bought. The representative left us two similar bottles with the product and promised to give feedback as soon as possible on this occasion. But already for almost two months we expect information and do not buy products.
We choose Coca Cola due to the fact that the quality of the product produced by an international company is always high and guarantees safety. I still cannot believe that from the assembly line of your company, a bottle without a date, with a crinkly pasted crumpled label and an undelivered bottle could be on the shelf.
I want to apply to the main office of the company in the department of work with customer complaints, because at the regional level, it seems that I will not be able to wait for the answer.
On the eve of the New Year holidays, I would like to return your product to the holiday table of my family, because the New Year without Cola will not be so traditional and warm.

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1:14 am EST
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Coca-Cola coke zero

On 15/11/17 at about 7pm, I opened a 1.5litre bottle of Coke Zero I purchased from New World Newlands on 14/11/17. I poured a full glass of coke. My daughter said to me that there was a piece of hair in the glass and sure enough floating on the top was a piece of black hair about 2 inches long. I took a photo before tipping the bottle down the sink and the contents in the glass. Details on the bottle as follows:
Just below lip of bottle: 801
Exp: 20/03/18
K7264 3 02:55
Desirable Resolution - that I never see another hair in a bottle of Coke Zero. I wasted a whole 1.5 litre bottle as I didn't want to drink it after that and tipped it out. I don't need a refund, just an assurance that there is some sort of hygiene procedures in place during the factory processing of the product. I love Coke Zero and will continue to purchase it however it best you are informed of the circumstances so it doesn't happen again.

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1:29 pm EST

Coca-Cola 12 pack 12oz cans (tainted product)

I opened a 12oz can of Coke this morning, and the color was that of Ginger Ale with lots of carbonation. The smell was TOXIC! I opened several more cans from the same 12-pack, and they all had trace amounts of the toxic smell, but not nearly as concentrated as the first can. I tasted a couple, and immediately poured them down the drain! I have a total of 11 12-packs with the same code of:

03 MAR1918REB 41333WV1

I would like all 11 12-packs replaced with new product.

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3:50 pm EST
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Coca-Cola 30 pack diet coke

I recently purchased a 30 pack of Diet Coke from Asda in Gravesend. To my surprise 3 cans out of the 30 were empty but compleatly shut at the top. There was a small hole in one of the cans at the bottom which had leaked all over the rest of the cans. So when I opened the box it was compleatly wet and sticky. Absolutely disgusting. I thew 2 of the cans away but when I picked out the 3rd I decided to keep it to send onto if required.

Regards

Hardeep gill

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10:20 pm EST
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Coca-Cola coke zero 2lt bottle.

Coke Zero is a regular for me. Yesterday I bought a 2lt bottle in Daylesford, Victoria, Australia. I had a few glasses last night, but today I poured a glass in the sunlight and it's full of floating mystery bits. Absolutely full of them. I feel sick and worried about what I have consumed. Please help. I love Coke Zero but I'm currently terrified. They looked fairly uniform, some bigger than others.

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3:34 pm EST

Coca-Cola diet coke cans 330ml

Brought a pack of 18 from my local co-op and picked out two cans earlier from this pack. One weighing different to the other even though they were unopened and had no holes in either can. After putting them on the scales Can 1, a full can weighed 344grams and Can 2, around half a can weighed 184grams. I took a video as proof of opening, proof of no holes and proof of the amount of liquid in each after pouring into a glass.

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7:58 am EST
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Coca-Cola coca cola

Good day all

From december last year I have been trying to apply to sell your products at my shop. I have been sent from pillar to post eventually got hold of a lady called bongi who apparently services happy valley in blackheath area. She came promised to come again never heard from her again. I applied online provided all the information requested all went dead. I just want to sell your products and maybe use your fridges and see if I can get posters too. No one seems to be interested in assisting me.

Regards
Siphokazi
[protected]

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8:44 pm EDT

Coca-Cola diet coke in cans

...
Flat diet cokes! I threw out the flat 12 pk of diet cokes from last week, and bought 2 new cartons tonight. They were flat too, so I took them back. I took those back and they got them from the back room. They were flat too! This is the charleston rd kroger in new albany indiana I wonder if krogers leaves their cokes in the hot sun. Does coke have an expiration date? Walgreens, charleston rd has had flat diet cokes too

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12:29 pm EDT

Coca-Cola seagram's ginger ale plastic bottle

I recently purchased a Seagram's Ginger Ale in a Plastic Bottle. It was completely impossible to open, I purchase this product a lot, and as I usually do, I simply tried to turn to cap hard and open the bottle. Instead the cap tore a lot of skin off of my hand. I offered the bottle to many of my friends to attempt to open, and none of them were able to. I'm attaching a picture of the bottle, and I still have it as evidence if you need me to send it to you. I love your product and I continue to purchase it. I'm a big Seagram's/Coca Cola fan. But I feel that I should be compensated in some way for the bottle and for the injury it caused me if possible, I simply feel that that is fair. If you think that is unreasonable then I completely understand as well.

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5:09 pm EDT

Coca-Cola 355ml glass bottle original coca-cola

The following is a message I posted on Coca-Cola's Facebook page:

Dear Coca-Cola,
I tried contacting your offices for this complaint, however they're closed for the weekend. I feel this is urgent, and I do not have access to Messenger, so I'm reaching out publicly.
My spouse and I are long time consumers of your products and bought 4 bottles of regular, glass, coca-cola from the same batch at our local convenience store. This morning my spouse opened his first, said it tasted bad and got queasy. I didn't think anything of it, so I went ahead and drank some of mine. I immediately started vomiting.
If there is anything you can tell us about this batch, we would like to receive a response as we don't want this to become a legal matter.
09JUN18L1671
10:59

Thank you for your time and years of delicious soda before today.

This post was promptly deleted and that action makes us feel as though this company has something to hide. Over an hour later, I still haven't received a response.

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5:56 am EDT
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Coca-Cola stopped selling diet cherry coke

Hi I drink coke diet cherry coke and I find out that you have stopped selling it at your western hills location. I just don't understand why it was a good selling product because sometimes you would be sold out of it and I would have to go to another store and it was not a Kroger store. The same thing happen with your deli meats you stopped selling the meats that I would buy. I am very close to just not shopping at Kroger stores altogether. It is out of my way to go to 2 stores a big inconvenience I work m-f and I don't want to spend my Saturdays going to the grocery. What happened to the one stop shopping? I would think that you would not want to lose my business I have been a loyal shopper till you keep on getting rid of my products. Thank you.

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3:49 am EDT
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Coca-Cola damaged cans

Hello I have already make my complaint but I deleted my emails.. I hav send the damaged cans back to you in the pre-payed pack you sent me but I yet to hear any thing back could you please chase my case up thank you my name is amira-kascar ward my address is 5 heol trefgarne caerau cardiff Cf55lw My email address is [protected]@hotmail.co.uk hope to hear from you soon

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5:06 pm EDT

Coca-Cola my coke rewards

I have been a member of the Coke Rewards program from the beginning. The so called new and improved Coke Rewards is terrible. It's worthless. It's not worth doing. I am so disappointed. If Pepsi would do something similar they could steal a lot of customers. I have been loyal to Coke but I'm willing to stray.

My Coke Rewards was an awesome program. I was able to save up my points and get so many useful things I even took the whole family to Universal Studios with them. I'm grateful for what it was, but I think Coke is not doing themselves any favors by discontinuing it. Coke, really can you not afford it? Come on. These big companies should give some back. It was a great program.

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pobarjenkins
Minneapolis, US
Oct 20, 2017 12:52 am EDT
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They have no obligation to offer any rewards programs whatsoever. Since many other soda companies don't really offer any rewards programs, it makes sense that they have no real interest in continuing their's. Additionally in my experience, people choose between Pepsi and Coke based on sales and their tastes, not rewards programs.

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9:02 am EDT
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Coca-Cola vending machine not working properly

19 October 2017 at 0630 am. Address is 25 Courtney Charleston SC at MUSC on 1st floor by café. I informed the vendor yesterday that machine said everything was sold out. He said it is full. Well today the machine is still saying sold out. The vendor knows that his sales where down cause still lots of sodas in machine from being over the weekend and needs to be checked out

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Update by Curtis Peterson
Oct 20, 2017 9:03 am EDT

Coca cola vending machine showing sold out when there is sodas in the machine. needs to be rechecked cause you are losing lots of $$$$$

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7:42 pm EDT

Coca-Cola deliveries/customer services

I’m a small restaurant in Houston, several times I have experienced problems with the delivery, where I ask for an specific timeframe to receive it, but that doesn’t happens and when I call the call center to find out where is my delivery or when I will receive it first thing they told me is that there is no note regarding specific timeframe but they will put it in the system to avoid the problem again, but that does not work because the next time I don’t receive the delivery the same happens again, you do not have an specific timeframe but we will input the note so this doesn’t happen again, but again and again the same.
Now the worst thing is that they call center always told me that I will receive a call within 24hs regarding this problem but during the last 2 years every time I have been told that neve happened, I have never received back a call.
It can be a good change that Coca Cola makes, when a customer call with a complaint, never tell him/her that will receive a call back because it will never happens. But i’m Sure if there is a problem with Sam’s club even the CEO will call because it is an important customer due to the volume of product they purchase and sell, but for small customers it looks that we are not important for Coca Cola.
The other thing that can be a good practice to implement by Coca Cola is that when a delivery will not make it, call the customer and let him know. I was at my restaurant at 4:00AM starting my day as everyday and I was there till 7:45PM, just because Coca Cola does Does not have an idea on what is going on. Please call the customer and more when we are small business because we do not have the financial availability to have over stock Cocal Cola products just because we do not know if Coca Cola will make the next delivery or not.
Yesterday after between 2:00PM and 7:30PM I have called 8 times to the call center and on each one of those call I have been told that somebody will call me, and nothing. Today after 24hs after my last call from yesterday I called again the call center and the only thing I got from the call is nothing can be done and I have to live with it.
Now we have ran out of products that I have ordered and looks like I will need to place another order for next week, but at this point I really don’t know if Coca Cola will be able to deliver my order.

[protected]@outlook.com this is my email, I’m including my email even if I know that I will not receive any communication back. Please proof me I’m wrong.

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