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Coast To Coast Carports / Completely unresponsive

Review updated:

We ordered a custom 18' X 40' garage through Barns.com who turned out to be an Agent for Coast to Coast Carports. We had to make some revisions to the original plan, including raising the building to 14' and installing 10' X 14'roll-up doors. All this was handled with GREAT service through Barns.com. The installers, who were Hispanic, arrived on time but spoke little English. They set about putting up the building on the $7000 slab we had poured for the purpose.

They worked diligently and put up what I think is a great building. When I asked if they would fabricate the doors on site, the foreman said we would have to wait for the doors as they were "special order". I called Coast to Coast to ask why they sent the crew with only a partial building. They said the doors were never ordered by the person who took the original order and that person had quit and did not tell anyone about the doors. They could not give me a date certain on when the doors would be installed. I notified them that if I did not get answers by Sept. 13, I would order the doors and deduct the cost from the invoice, which we (fortunately) did not pay, as the building was not finished per contract.

We have been going round and round with Coast to Coast and Barns.com for over a week now without answers. Even Barns.com claimed that no one would answer their phones in Knoxville.

I finally got a quote for two 10 X 14 roll-up doors from a local vendor in Medford, OR. We are still trying to contact Coast to Coast but without success. I plan to order the doors today and deduct the cost from what we owe them.

In my surmize, the building is of good quality for the price and the engineering is well thought-out. Coast to Coast's business practices, however, are like a Betty Crocker biscuit...LIGHT AND FLAKEY! Judging from all the other complaints against them, I would not get another structure from them. TERRIBLE customer relations!

Lo
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Comments

  • Br
      Mar 13, 2011

    i wish i had done my research before i ordered! Waiting 3 months for a carport! and they have my nonrefundable deposit

    0 Votes
  • Jo
      Apr 28, 2011

    Will never buy from them again, waiting 4 months for repairs (wrong color trim their fault).
    I haven't paid for the structure yet, repairs were scheduled 5 times all no show.
    I'm very frustrated with these people my local building department won't final because coast to coast has not sent a letter stating a 70 PSFT snow load. They offered me 50 dollars and said that I could get someone local to change the trim best price was 800 dollars which I think is high but they are the only company in my area that does that type off work.The installers spoke little English they did not have a drill to anchor the structure to the slab I had to lend them one. They did work hard as it was below zero the day they started.When they were finished I said I would pay them when the correct trim was replaced so they left without cleaning up .
    Metal scrap hundreds of screws left scattered in the snow one my driveway cardboard plastic lunch wrappers.
    Needles to say I was pissed the scrap metal pieces ranged in size from 2"x2" to 2'x20' I, m not exaggerating we had to cut them up to fit into my truck bed so I could take them to the dump. Never buy from this company!

    0 Votes

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