CNA National’s earns a 1.4-star rating from 0 reviews and 11 complaints, showing that the majority of warranty holders are dissatisfied with their coverage and service.
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Timely payment
I took my vehicle to Brakes Plus (BP) to have them diagnose an issue I had with my vehicle I had bought about 1 month ago. BP stated I needed a new water pump and thermostat. BP contacted CNA National Warranty Corporation and received authorization to do the work. When I called to find out if my vehicle was ready BP stated the CNA wasn't able to pay them for 5 days because they are backed up. This meant BP wasn't going to release my vehicle until payment was made. I called CNA and spoke with a representative that said there was nothing he could do. He said I could pay BP and CNA would mail me a check in approximately 20 days. I asked to speak to a supervisor. When the rep came back on the line he said the supervisor was not going to talk to me because he would tell me the same thing. I am very frustrated with this service and situation. I don't know who else to contact. I feel helpless. I would not recommend using this company, their customer service is not very good.
Desired outcome: Pay what you said you would sooner than 5 days.
CNA extended warranty (mechanical advantage care+plus coverage)
I purchased this warranty for a 2019 Honda Odyssey..my rear AC blend door actuator broke so AC only blows out heat... after taking it to the dealership and having it checked the service representative told me that they contacted CNA and was told that the blend door actuator was not covered under warranty.. this is unbelievable even the service representative was shocked.. literally every thing to do with the AC was covered ( even ducts) but the blend door actuator isn't. What a joke of a company.
Gap
My vehicle was totaled for not at fault accident cna paid nothing towards the payout on the total loss and refuses to cancel contract. So no car and no refund.. great company.. NOT.. oh and when I called to speak with agent was hung up on.. great customer service.. gap is a waste of money thru this company. your better off going thru your own car insurance that you use to get gap..39.99 for 72 months Lease is alot of money and I know I'm not the only one so if you do the math that's how they stay in business ripping off consumer's..
Desired outcome: Refund balance from date car was paid off
Is CNA National Legit?
CNA National earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for CNA National. The company provides a physical address, phone number, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of CNA National's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Cnanational.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Cnanational.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
A trust mark has been identified for a cnanational.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.
We looked up CNA National and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While CNA National has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 9% of 11 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
GAP
Car was declared a total loss as of 12/30/2020 started my claim with CNA on 1/22/2021. UI have still not received a payment. My lender has not received one, as I have already paid the remaining balance on my loan my lender advise me t just cancel my contract. Every time I call to get an update I am told the payment has been sent out. Does it really take over a month? I feel like I am being ripped off. They have not paid anything. What is the point of getting the coverage if they refuse to actually help.
Desired outcome: Want a refund of un used premium
Gap insurance
I am very disappointed in the this company. I would not recommend this to anyone. We have been trying to get our gap insurance claim resolved for more than a 45 days. Now our credit is being hit and late charges being charged due to this companies lack of response. They also change what they need every time we respond and send them something. This has been a colossal waste of time for my family. We paid for the service and they refuse to follow through. Now I will be paying the $1, 000 left on the loan to preserve my credit.
gap insurance coverage
Claim # 8323040
Joseph Alba [protected]
Purchased at East Coast Honda, Myrtle Beach, SC
Chevy Cruze
I keep getting the runaround on this claim. I have sent all the required documents to you, emailed documents, and had the dealership and bank contact you. The payoff amount was $13, 089.38. Carolina Trust accepted $10, 480.90. Why hasn't your company paid off the remainder? I have been patient but now I'm extremely frustrated! Please have someone look at this claim and process it.
Thank you.
Joseph Alba
robo call
This company keeps calling me over and over again after I've repeatedly asked them to remove my number. They call me from a new number Everytime as well. I ask them to take my number out of their system then they hang up on me. They call me 2 to 3 times a day every day of the week, how do I make them stop? They are driving me insane, I'm not far from it already.
workers compensation
I was in a car accident making my delivery for my business to Post Office on February 8, 2016. I was hit in my right side of my body and fell to the ground. I had torn ligaments in my right foot, frozen should, and C4 to C6 bulging in my vertebrae. CNA keeps denying coverage delaying my benefits. I'm going thru foreclosure right now. Valley Forge Insurance hired a lawyer, [censored], delaying and changing all my statements during the deposition.
I was in a car accident making my delivery for my business to Post Office on February 8, 2016. I was hit in my right side of my body and fell to the ground. I had torn ligaments in my right foot, frozen should, and C4 to C6 bulging in my vertebrae. CNA keeps denying coverage delaying my benefits. I'm going thru foreclosure right now. Valley Forge Insurance hired a lawyer, [censored], delaying and changing all my statements during the deposition.
Do not get #CNA Insurance and affiliates (#Loews Hotels, #Diamond Offshore, #Boardwalk, #Consolidated Container Company) are sleazebags. I paid lots $$$$$$ #CNA Insurance to protect me & my business #CNA Insurance keep denying coverage. #CNA Insurance keep getting my premium payments and all these promises in their policy but in reality it does not work. I just lost my house and filed bankruptcy because #CNA Insurance keep prolonging and denying my claim. #CNA Insurance DENIED DENIED! #CNA BAD BAD for your business, #CNA Insurance JINX OMEN!
car
I purchased a vehicle from us byrider, of course financed thru cnac. I purchased the car on Saturday evening, so of course I couldn't put it on my insurance until Monday morning. Monday morning rolls around, 8 am I go straight to my insurance have the car added to my policy, they fax the info to cnac finance and jd byrider like they requested. Now this should have terminated their insurance, and the fees for it. NOT SO... I checked by bank statement, they have now charged me TWICE for their insurance, and are refusing to refund my money. Stating they will apply it to my next payment?!? BULL, I will call a lawyer first!
Contract Not Honored
After our vehicle was totaled in an accident we are having serious issues with the GAP Insurance sold to us when we purchased a 2008 Dodge Ram 1500 from Tom Ahl on May 30. We were told this insurance would pay off anything we owed to the lender above what our primary insurance company did not pay AND they would cover our deductible up to $1, 000. The agreement states: “In consideration of the purchase price paid, Dealer/Creditor agrees that in the event of the Total Loss of the Vehicle, and subject to all the terms and conditions of this Addendum, Dealer/Creditor will waive your liability for the difference between the Net Finance Contract Payoff as of the Date of Loss and the Actual Cash Value; Dealer/Creditor will also waive Your Primary Automobile Insurance Company deductible not to exceed $1, 000 . . .”
I spoke to a Mr. Bill Bergey, Jr. at CNA National on August 19, after we received a settlement notice from them in the mail stating it was determined there was no outstanding balance; basically stating our bank would not be receiving any payment from them. When I first spoke to Mr. Bergey on the phone, he REPEATEDLY said they would not be paying anything to our lender. Only when I asked to see the calculations on how they determined this settlement did he say he needed to take a look at the figures again and he needed documentation from our primary insurance company showing their breakdown of what they paid to us and to the lender and showing how they took our $500 deductible.
Our primary insurance company sent this information to Mr. Bergey at CNA National. The same day, later that afternoon, I received a phone call back from Mr. Bergey stating that he took a look at the calculations again and now they were only going to pay $250.81 to our lender. I asked to see a written document showing how these calculations were arrived at and I was told I had to send a letter requesting this to their claims department, that he could not release this information. I submitted this letter the same day via fax and also sent a hard copy by mail.
I received a phone call today from a representative of CNA National’s claims department, I did not get his name, but he called from [protected] at 2:13 p.m. He wanted to go over the calculations with me on the phone. I stated I submitted a letter requesting this information in writing and he said he had the letter right there in front of him. He kept saying it was only an internal document in Excel, Excel spreadsheets. He told me he could not send me this documentation, but he could go over it on the phone. This is not very professional to me and I feel they are engaging in unlawful business practices. They are also maintaining they only owe our lender $250.81, but again, will not send the documentation showing the calculations as to how they arrived at this figure.
Do not purchase GAP insurance from any dealership from CNA National. They are obviously engaging in business practices a company on the up-and-up would not engage in.
false coverage
I paid $600.00 extra to Lund Cadillac for Gap Insurance on a 2004 Cadillac. The Co., Cna National Warranty Co., of Scottsdale Az. accepted the money, and sent me a small booklet, showing the car had Gap Insurance in effect. The car was totalled Sept 7th, 2005, in a transmission related malfunction, which was admitted by Cadillac with their specific investigation. The Hartford Insurance co. paid the primary portion of the insurance, but CNA refused to pay the Gap of $28, 000. that was left, because the said the "wording" on my statement as to the specifics about the accident was not in their Gap Insurance Guideline. The Gap Insurance policy, and the accident Was in any typical Gap Insurance policy, they just decided, they did not want to pay the claim!
The complaint has been investigated and resolved to the customer’s satisfaction.
Why does it seem like nothing is covered on this "extended warranty"? I've had my car in the shop twice in three months and now is costing $3000 out of pocket just to get components of the engine completed. Everything is up to date. I'm over this one page contract that does state exactly what they do cover and when you ask it's just an attitude.
I purchased this insurance from the dealer telling me I would be covered in an emergency. I was completely wrong! Me and my 9 year old sat on the side of a major HWY in Lousianna for over 5 hours and still no help from CNA. Luckily a good samartin stopped and helped us. I would not purchase this warranty if i had it to do over again.
thanks guys for telling me all about this. I just bought a used car but after seeing these comments i will not be paying 1700$ for this trash. thanks again
Absolute trash. The brochure says Audio speakers and wiring are covered under under their Automotive Preferred Care package which I purchased. Today I find out in the fine print that they dont cover it, literally word for word the opposite of the brochure. DO NOT PURCHASE ANYTHING FROM THESE SCAMMERS!
My car was stolen and BURNED! A total loss! Insurance paid $15, 000 within two weeks of incident and GAP is taking 4 weeks to request duplicate documents I have already sent. I also have two car pmts. one for the car that was totaled and one for the new car. Can't do 2 car pmts. GAP is a total rip off. We purchase their insurance in the event something happens to our vehicle only to find out they don't want to pay for what they agreed to pay in the event of this kind of situation. Isn't it bad enough to deal with someone stealing your car and then you have to fight with GAP to cover their part. How wrong is that?
On Aug 8, 2016 my 2015 Chevy Equinox was declared a total loss by Progressive Insurance. I apparently hit something in the road that tore a hole in the factory metal and ripped apart the rear differential. No police report was filed because it was just my car and me driving. I had it towed to a GMC dealership, which assessed the damage and suggested I open an insurance claim. Progressive conducted their investigation and paid $23, 000 to the finance company. CNA requested a lot of duplicate paperwork and personal letters from insurance and finance company, and five weeks later, completed their "investigation" as to whether the insurance should have declared a total loss, refunded $1898 from vehicle warranty to finance company (I only had the car three months), and stated that since my insurance deductible was $1500 and they only allow $1000, they were not obligated to pay remaining balance owed on the vehicle. Now I owe two car payments; one on the new vehicle that I purchased because everyone said GAP would pay off the prior loan, and one on a vehicle sitting in a junkyard. This is a fraudulent corporation.
I have helped a number of people dealing with this company. I have learned the fastest way to get these people to cover their end of the policy is suing them in small claims court, even if your claim is over small claims amount, Just apply to the cap amount in your area this will get a subpoena for them to appear in court this works most of the time to get their attention where they need to do something beyond trying to weasel out covering anything.
I am currently dealing with cna ...they are trying to say that a misdemeanor is on my police report. I have court on 27th of may and they need outcome to decide if they will pay. The policy states it does not cover malicious, drug alcohol related etc. Accidents. This was simply an accident and my fault. I am ready to take cna to court and I feel there are enough of us for a class action lawsuit depending on my outcome. This company is appearing very fraudulent as I read other people experiences.
My daughter-in-law wrecked my son's truck in Tucson several weeks ago. She was deemed at fault because a car making a left turn was already moving to make the turn when she hit her. Of course it seems odd that the officer knew the "victim" and that my son's truck, going straight, had the right-of-way, but who can argue with an officer who swears in court that the victim was not at fault. In the meantime, the insurance paid but CNA is still twiddling their thumbs or sitting on their hands, with no progress on their part. I believe they are trying to get out of paying this claim so who do we contact to report them? BBB? AZ State Insurance Commission? It is a National company with deep pockets...it seems the White House should know about this illegal practice...
On Wednesday December 16, 2009, my 2004 Mazda 3 suffered a catastrophic engine failure resulting in the dealer determining that whole engine must be replaced. The dealer stated the oil filter house was cracked and oil had leaked from the engine causing the failure. The dealer was unable to determine if the housing crack caused the engine failure or if the engine failure caused the filter housing crack. CNA National Warranty was contacted and an inspector arrived at the dealership, Surburban Collection, Troy, Michigan. The inspector informed the dealer that the issue should be covered and forwarded photos and other materials to CNA's headquarters in Scottsdale, AZ for further review. On December 23, 2009, CNA corporate contacted the dealer and asked them to put together a quote for the repairs and provided the dealer with information related to a used motor as a possible replacement to the damaged motor. On December 28, 2009, CNA contacted the dealership and informed them the claim had been denied stating that the oil filter housing was not covered under the warranty. In a followup call to CNA, supervisor Bill Roberts stated that the oil filter housing was not covered, but he would review the damage again to determine if there was some way to cover the problem. Robert's stated that the inspector is not an employee of CNA can cannot make a determination of repair only CNA corporate may do so. CNA requested from the owner all service and oil change documentation which was promptly faxed to them for review. All services on the vehicle had been maintained by the owner to the manufacturers specifications. It was requested of CNA to provide a copy of the contract stating the oil filter housing was not covered, CNA stated that a brochure could be sent but it would be the owners responsibility to locate the contract at the original dealer. On December 29, 2009, after repeated calls to CNA, Mr. Roberts stated he had reviewed the claim and had come to the same conclusion that the work would not be covered. CNA National warranty used created a contract which allowed for so many loopholes they would undoubtedly not cover most repairs. The original extended warranty cost approximately $1299.00 and the low end cost to replace my engine is $5700.00. I am highly dissatisfied with CNA and they ability to live up to their warranty. I have requested copies of all contracts in the hopes of pursuing alternative legal action.
Have you had any luck in getting your issue resolved? My motor failed on July 3, 2017. The service tech's found that my oil pump was working intermittently. CNA sent out an investigator. The investigator told the facts he would recommend the motor be replaced. CNA contacted the dealership stating that failure was due to me putting water in the radiator and "blowing" the engine on purpose. After a few rounds CNA agreed to pay for a used motor and for me to pay labor (I have a $100 deductable) . It is now March 2018 and my vehicle is still in the shop waiting on CNA to pay.
About CNA National
Overview of CNA National complaint handling
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CNA National Contacts
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CNA National phone numbers+1 (800) 345-0191+1 (800) 345-0191Click up if you have successfully reached CNA National by calling +1 (800) 345-0191 phone number 0 0 users reported that they have successfully reached CNA National by calling +1 (800) 345-0191 phone number Click down if you have unsuccessfully reached CNA National by calling +1 (800) 345-0191 phone number 0 0 users reported that they have UNsuccessfully reached CNA National by calling +1 (800) 345-0191 phone number
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CNA National emailsinfo@cnanational.com100%Confidence score: 100%Supportgapclaims@cnanational.com79%Confidence score: 79%corpadmin@cnanational.com78%Confidence score: 78%it
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CNA National address4150 N. Drinkwater Blvd, Scottsdale, Arizona, 85251, United States
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CNA National social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025
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workers compensation



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