SUBMIT A COMPLAINT

Club Leisure Group Flexi Holiday ClubReservation dates not as promised

Good day

Re: reservation reference number 1917220 - membership number 110285
Refers:

I, mrs r. aheer, spouse of d. r. aheer (guest) is very disappointed with your service. we have never failed to pay our subscriptions on time.
I phoned in september to book a holiday. I was given dates 9th january 2015 to 16th january 2015 at chaka’s rock.
I requested confirmation be sent to email address [protected]@gmail.com in november 2014.
I enquired why I did not receive my confirmation. I was promised it will be sent.
To my dismay when I enquired on 18th december 2014, I was told my booking was from 12th january 2015 not 9th january 2015.

Kindly look into this matter as we are very disappointed and disgusted with the manner in which we seniors (74 and 69 yrs resp) are being treated.

Kindly furnish me with an e-mail address of your seniors whom we can contact.

In regards to the matter above, please send acknowledgement of email received to judyn. [protected]@gmail.comfrom
Mr and mrs d. r. aheer & ndash; cell no. [protected]

Mr
Dec 30, 2014

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