The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Club Intrawest / services

1 Ontario, Canada Review updated:

Hi all
I have been a member with Clu intrawest for 2 years now and everytime I ask them to book something for me the answer is unavailable.

until recently I traveled to bluemointain to talk to one of their sales rep and she said to me its too early to book florida Animal kingdom we will have to do it 4 month in advance. so I waited until that date with no answer. so I thought to request it again so I do not loose the reservation.

I learned that this person has left and somebody else took over and did nothing about it until I initiated it again. everything seems fine with the dates the choose for my vacation and availability is confirmend until they called back and saidm only one day is not available as as requested but the others ok. I said its fine book me in another room for that day.

the next time they called was a month later and said I changed your reservation to be not what you asked for but something else.

here I was upset and said to go back and find what I asked for.

the next email I recieved was an option to sell my membership to them for less than the selling price.

Sort by: UpDate | Rating


  • Bo
      29th of Jun, 2009
    0 Votes

    who did you talk to, as I am also fed up with teh poor availability and service, and when I ask to buy me out, the 3 people I talk to didn't want to help!

    any contacts you have would be great!


  • Un
      14th of Jan, 2011
    0 Votes

    Club Intrawest - Scam
    All the complaints I have reviewed on Club Intrawest are the same. My experience as well has been the same with regards to booking. I have been a member since 2003 and experience more and more dificulty in making our reservations. Just recently I questioned membership with regards to the the selling feature "that we could exchange our points towards Intrawest Realestate" When our vacation needs exceeded our points. I am now being told that this option is no longer available !!
    I can't believe that there has not been a legal revolt against all the untruths that Club Intrawest uses to preasure sell their memberships. Car salesmen are governed by more legalities than these type of organizations.
    I would definitely participate in this type of revolt!

  • Ni
      22nd of Apr, 2011
    +1 Votes

    Yep, I had the same experience. Moreover, there is no way to quit membership. They doesn't care about your changing financial situation. If you signed up - meens no way to get out! Buy it out in full or pay up to the rest of your life! Nobody will hear you - may you afford it now or not, using you their services or not, even if you changed your mind and you doesn't need tham at all now... Nicely packed scam!

  • Ma
      28th of Apr, 2011
    +1 Votes

    Although we bought our membership this year, I 110% agree with what you saying.
    I believe that only class action suit gets their attention.

    In the meantime I wonder what could minimize the losses we going to have every year and how to make them stop steel from us.


  • Ci
      28th of Jul, 2011
    +1 Votes

    I am happy to join a class action suit. We have been members since 1996 and in recent years have found Club Intrawests' customer service to be less than what we paid for. It's misrepresentation and nobody cares. We met with a Member Services Manager today at their head office in Vancouver who said that the contract is iron clad and that we would not get our money back. We were asking to return the additional 150 points we purchased so we could take advantage of ExtraOrdinary Escapes which has turned out to be a product that was misrepresented to us at the time of purchase. This in addition to the continuous Internet problems at their properties and their lack of customer service makes us feel nauseous knowing that we have to somehow find a way to use 300 p0ints a year.

  • Me
      18th of Jan, 2013
    +1 Votes

    Have any of you had a chance to cancel your contract and if yes please share how? Do you know of any lawyer in Canada that could represent victims in this case? Have anyone been able to resell your points back to Intrawest after 5 years? Is there any law suit against Intrawest that other people can join?

  • Di
      7th of Feb, 2013
    +1 Votes

    It's really sad to see how many people are on the same boat with me. I've joined the club since 2011, and I gotta say it is no where close to the picture they painted for me during the presentation. As the deals they are offering seems worse and worse compare to what I can get out there on my own. I'm certainly unhappy about they quitting RCI's and joining interval international which I saw complaints on this board as well.

  • Ma
      14th of Aug, 2013
    +1 Votes

    we purchased in 2008 at first it was a honeymoon stage, then booking got worse you would have to book 1 year in advance just to go to New York. I would have to convert to Hilton points and that cost was $75. Annual fees increased but service decreased. Financial situation changed and we ask them to repurchase our membership, so we are on a list. They would not tell us where we´re on this list. We have taken further steps, we chose to not pay the fees and now they are discounting our membership. The only action suit I know is in New Jersey I have not heard of any in Canada.

  • Di
      14th of Aug, 2013
    +1 Votes

    Somehow the notice message went to my junk mail, good that I caught it this time. So mariarosa, when you say they are discounting your membership, do you mean discontinuing? Or offering you cheaper membership fees? I haven't had the chance to use interval international yet...but I do feel negatively of them quitting RCI, I mean that is the most reputable timeshare out there, and seems like lots of the places you want to book now you need to pay extra cash on it. It ticks me off too.

  • Ma
      26th of Aug, 2013
    +1 Votes

    Yes, they have discontinued the membership. they offer no discount on fees, what is offered is a payment schedule which only suits the company which is 3 months and only when it is paid in full can you use your resort points again.

  • Am
      25th of Nov, 2013
    +1 Votes

    Please, did anyone manage to sell the points? We are in the same situation, want to sell 160 points and are on the waiting list. We are on the 535 place after 1 year??? Help please! Amra

  • Ma
      16th of Dec, 2013
    +2 Votes

    We have tried but Intrawest does not care! From what I have been told this is a life time Membership and possibly your children will also carry this burden. Intrawest will take legal action if dues are not paid the the Board of Directors of the Club will forfeit your membership and cancel your resort points. This much I know because we have not paid Dues for 2 years, our next step is to consult with a lawyer. Also will be contacting Better Business Bureau if they have been other complaints.

  • Ke
      28th of Apr, 2014
    +2 Votes

    Been a member science 1998 and agree with all above comments. Would also like to cash out and get away from intrawest. Include me on any class action.
    Kevin jamieson
    Kingston, Ont.

  • Gw
      14th of Jan, 2016
    0 Votes

    Hello to all Club Intrawest members: given the current situation (the transfer of the management contract to DRI; sell of Intrawest IRCG to DRI) a bunch of members are all working together to get control of the club. Please visit to work together and visit our FB page where we are discussing everything. - Look forward to meeting you - Gwyneth Edwards

Post your comment