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Complaint Rating:  100 % with 50 votes
100% 50
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On 4/22/2011 my husband attempted to use cinamuse.com, but was not able to watch what he wanted. Wording specifically addressed that cinamuse.com offerred a free trial and his credit card would not be used. On 4/22/2011, cinamuse.com created a pending payment with the credit card used for the free trial membership, and on 4/27/2011 cinamuse.com officially charged his credit card.

Cinamuse.com does not offer movies or television as they claim, he was not able to watch at least, and they do not have a free trial membership; they charged a credit card they did not have permission to charge. Bottom line, they are committing fraud.
Complaint comments Comments (3) Complaint country Japan Complaint category Online Scams


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A  7th of Nov, 2011 by    0 Votes
I also had 2 charges on my credit card. I noticed the first and contacted my credit card company. That was credited back as well as the second...all pending investigation. They charged me 49.95 each time. I KNOW I didn't sign up for anything like that for $50 a mth. My understanding was it was the 5 day free trial. I don't recall anywhere saying where I had to cancel. Either way...I could not watch anything either. Don't sign up for anything. When I called them...very rude and not helpful. They hung up on me twice. Definately sounds like a scam to me!!
A  5th of Sep, 2012 by    0 Votes
Same thing happened as they said they werent going to charge and when it came to the final page I cancelled the application but charged me anyway. and their policy says they don't give refunds means its a rip off site.
N  27th of Mar, 2013 by    0 Votes
I also signed up for the "FREE TRIAL". After checking out this website I decided that I was not interested. I cancelled my free trial well within the 5 days only to find out that they had made 2 charges to my credit card. Nothing but a bunch of crooks. Stay away and don't let these thieves sucker anybody else.

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Cinamuse Logo Cinamuse
Customer Care Service
Ground Floor Suite, Webb Ellis Business Park
England, Warwickshire
United Kingdom - CV212NP
+1 877 801 9517
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