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1.5 190 Reviews

CIMB Bank Complaints Summary

24 Resolved
166 Unresolved
Our verdict: With CIMB Bank's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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CIMB Bank reviews & complaints 190

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11:57 am EDT
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CIMB Bank assign car repo without any prior notice or call

I'm here to to make a complaint about CIMB Bank, they assign car repo guy is like gangster & also like a illegal company attidtude.
The repo gangster try to tow my dad car @ my dad working place, when they reach there, they are shouting, make noisy at there. The place is the place to do business, why they attitude like a ALONg, are they legal or illegal ALONG ?
I try to call they center to check all this, but they say we are overdue for 3 months & say the repo GANGSTER already find us so no way can help us. Even i going to pay now, they also need to charges us RM500.00, are they try to looking money from us ?
When i told them i didn't received any notice, they say they already send out. So cant do anythings. But i didn't rceived notice or any call from them, they say they dont know, but the notice is already send out. NOw because of this repo GANGSTER attitude, my dad loose his job & on the day the shop also loss a lot business, so who want to bear this losses now ?
To be hoonest to CIMB CEO & management, we are VERY disappointed with your service provide by your bank. ARe your LEGAL BANK or ILLEGAL ALONG to collect debt ?

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Treated Poorly
, US
Sep 30, 2015 9:38 pm EDT

Experienced the same. Bank didn't even bother to call or send reminder or notice.
REPO gang came into the condo, and explained that the car is now over due 2 months and 25 days.
Legally they can repo after 2 months 21 days. 4 days in, and they send a repo?

No calls. No nothing. Rang the bank. Rude banker.

I explained that my salary was coming in in 3 days time and it was right after Raya Haji and asked for understanding.
Banker said, "Nothing can be done if the repo has found you, we sent out the letter this morning after we SMS you."

SUSPECT THE BANKER HAS COMMISSIONS FROM THE REPO GUYS. No integrity. Look into your staff.

Diana

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Terkena
, MY
Oct 27, 2014 6:09 am EDT

I concur that CIMB are the useless Bank in Malaysia to date, yes people said it's easy to get loan approval from CIMB but once you become their customer then you'll cry or you blood pressure shot to the sky, The " Customer service" will gave all sort of ### or will not pick up your calls if you're trying to negotiate matter regarding your loan. Avoid this Bank unless for the next twenty plus years of your loan tenure you'll pay the repayment promptly and not even two days of delay

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12:22 am EDT
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CIMB Bank assign car repo without any prior notice

Recently, 21 Aug, my 54 years old mom was being toyed by a car repo of indian gangsters in Putrajaya, the car repo guys push a 54 old year woman and snach the key from her hand before treating to tow the car. When my mom ask her to tow the car they dont want but try to settle.. When we ask for Police Report they said they have friends in the Putrajaya Police station by calling they can report, they just show a CIMB statement with out having the chance for my mom to read the statement. Yes she realized that she is in danger she have to pay, the gangsters follow and ask my mom to pay in the teller which was only 2 months due and still get away with RM500. Putrajaya Police please investigate this they are loitering near Putrajaya Imigration. They used the police name and treathen the people. We hope non of the police in Putrajaya is actually involved. But from a friend we got to know that there are some people in CIMB who browse through the late payers list and exploit the payers especially when they know the user is a women. I myself several times saw this repo guys doing this when we try to interfere they will rudely want to hit U. To all the banks esp CIMB Banks if that incident might have become severe of if my mom get hurts or I will be sure to report this to your CEO and get the culprit. To CIMB CEO pls be honest to your customer not giving loans to all and then assign Along to collect the debts...

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jimmy77778
, MY
Dec 22, 2012 9:43 pm EST

Banking services you really disappointed me every time money your car less than 3 months but you two I am talking about 4 months to get into, you can also call people outside to pull a cart when your bank does not call metold me the car expire if you do not also we will pull a cart, they also intimidate they also talk about I give you two election away I will give your car the second option is that you give uscost RM 1000 that we will not pull this chariot In fact, the day I want the money feed you but they are not given the opportunity I have I told the loan sharks and underworld ferocious What is the difference if you do not reply to meitself will take action, I want a true answer, I want you to lose my RM 1000 every time I pay back the money to your bank, also spoke I also say I owed ​​4-5 months to pay back the money and also we are talking about is a few ofplus interest plus months that we have been not finished your attitude about the poor services this bank sevice if no good

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Ayub Amir
, ID
Nov 05, 2010 8:28 am EDT

billing statement saya atas nama Ayub Amir credit card no [protected] sdh 2 bln ini tdk di email, tlg di email segera

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2:37 am EST
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Featured review
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CIMB Bank - tidak puas hati layanan kakitangan cimb autofinance - wisma nusantara

Assalamualaikum dan Salam Sejahtera, Tuan/Puan, Saya merupakan salah seorang pelanggan yang telah membuat pinjaman kenderaan daripada CIMB (Cawangan Kuantan) pada tahun 2006 untuk pembelian sebuah kenderaan. Tempoh pinjaman tersebut adalah selama tujuh (7) tahun. Sehingga sekarang, saya tidak pernah gagal untuk membuat bayaran ansuran bulanan yang telah...

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10:26 pm EST
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CIMB Bank tunaikan cek

cimb bank Tawau, sabah dan cimb bank KLCC
tidak memberikan maklumat yang tepat..dan tiada budi bicara yang baik terhadap pelanggan.Tidak membantu tetapi menyusahkan pelanggan...mengapa tiada sistem yang baik berkenaan dgn cek...jelas2 itu adalah duit pelanggan..mengapa terlalu suah utk memberikan perkidmatan yan baik dan tepat..saya tidak teragak2 utk mengambil tindakan yg lebih lanjut sekiranya isu cek yng perlu ditunaikan tidak dapat di proses lagi buat masa yg terdekat ini!
management SANGAT-SANGAT TIDAK BERSISTEM!

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3:32 am EST
Verified customer This complaint was posted by a verified customer. Learn more

CIMB Bank cimb debit card

to all cimb debit card users, always check your account transaction because sometimes they 'accidently' charge you TWICE, like what happen to me. i signed for the purchase resit one time only, but they charge it twice. call the servis centre? useless! call bank itself? not helping at all. how awful is that? can they solve the problem FAST & EASY? now i have to go to the cimb counter and claim report for the mistake they made. 'thank you' for making my life 'easier'... yeah, right~!

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Janrawkerzs Jan
, US
Feb 11, 2020 1:28 am EST

Saya Nak create cimb click password. Cth Ayam806738.Pastu tak boleh dia Tulis "Please include at least 1 special character
"..aPA sebenarnya special character yg di maksudkan?please balas

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Mr. Roti John
, MY
Sep 06, 2011 7:57 am EDT

CIMB Debit Card, sheesh.. cannot check balance easier way, must call the operator to know our balance.. too many extension, plus the operator keep talking rubbish in slow motion resulting lost in my time and phone credits. After 5 minutes then we can know the balance... Is there another easier way to check the balance instantly?

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bobo123456
, MY
Feb 20, 2010 8:17 am EST

the good thing about this card has only one. no need to bring more cash. it is more to a cash card.

bad news is no reward point. better use cash then.

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nelsond voon, kuching(SWK)
, MY
Feb 20, 2009 10:27 am EST

hey wow.. i just applied for it today and looking forward to use it as they always making the point it is convenience and easy. sigh! i was so excited. =.=" and this complaint really shut me down. gosh did u claimed ur money back? i want to know. please contact me and let me know how's the thing. (nelsondfls@hotmail.com) at least i can know whats the pro and con of it. thanks.

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K
2:50 am EST

CIMB Bank darkness at atm machine area

Yesterday I had went to bank in cheque at atm machine, but the atm area was too dark (Without lights turn on). It was difficult for me to fill up the form before put the cheque into the machine. This situation also not secure and safe to withdrawl money at atm machines. Pls take immidiate action on this to prevent any incident happens. Thanks.

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5:59 pm EST

CIMB Bank credit card application

I would like to complain regarding application of credit card & master card at once of your branch at taiping perak.
I have applyiong above credit card / master card for 2 time with completed detail accord to your good company requested but the result to return back to us is "rejected" according to my pay slip (work at singapore) & 8a form show that I have qualifies to make all your (cimb bank) requirement. Can you please help to check why there have been rejected by your bank.

Any inquiry, please call [protected] daniel lim for further information. Hope to seek your reply soon.

Thank & best regards
Daniel in singapore.

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1:09 am EDT

CIMB Bank cimb cheque clearing issues!

Just to inform the few million CIMB consumers that they are add it again.

During the June and July 08 cheque fiasco, where cheques was not clearing on time. It has happened again but with a different twist.

Now in October previous cheques that we returned during the July fiasco is now being cleared in October. Oh my goodness.

On top of that the payee bank says it is cleared but CIMB says it doesn't have the money. Only after countless calls and emails and escalations with faxed documents does some action occur. I didn't realised it was such a big issue till I googled "CIMB cheque clearing issues" that I find so many blogs and compliants.

Read the links for some background to the issue.
http://www.usj.com.my/bulletin/upload/printthread.php?t=23305
http://thestar.com.my/news/story.asp?file=/2008/7/23/focus/21889765&sec=focus

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Jesse
, MY
May 27, 2009 9:51 am EDT

whenever I want to claim back my vehicle registration card from this bank, they always said that the document is not kept by them because they dont have the record there on computer.But when I turn to the agent to buy motor insurance and roadtax, the agent always have the way to get the duplicated copy for me.The agent told me he hire the runner to process all this thing for me.I think It must be their staffs keeping my registration card for the benefit of insurance commision.It is an act of robery. I will complaint it to other organisation soon.

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belinda
,
Nov 21, 2008 1:54 am EST

My cheque deposited on 26 October 2008 in USJ 9 branch could not be located.

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10:12 pm EDT

CIMB Bank casa surrenda value-gasa

Cash surrender value - gasa

Submitted early september (almost two months ago) through cimb bank inanam branch but until now, no reply from cimbaviva!

Name: azizah bt saffian @ mohamed saffian
I.C. No. [protected]

For the past one month l have been calling ms suzie of cimb bank inanam branch. Regarding the above cash surrender value but as usual they always told me that they are still waiting for a reply form cimbaviva.

Thank you for your kind attention.

Azizah saffian

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2:36 am EDT

CIMB Bank very rude customer service

I'm really un satisfy with the service provide by CIMB bank at Kampung Baru branch. The person in charge named by Sham was very rude and Arrogant. Never give a proper guidance. The staff is not professional at all. Talks like a gangster. I'm Really not going to have any account and loan with this bank. Really a stupid management.

They are not care about customer. money minded organization. I'm really disappointed with services provided by CIMB bank.

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Bernard Collins
, US
Oct 11, 2022 3:01 am EDT

There are 5 counters , but only one active most of the time. If that is the case shouldn't waste space for 5 counters . Just put one or two there . Came to withraw cash . 3 customers before me waiting . Excluding the one being served . I think more CSR should be placed here

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Bernard Collins
, US
Oct 03, 2022 1:48 am EDT

Same scenario . Should just take away the 4 other counters

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JTtt
, US
Sep 04, 2022 8:45 am EDT

I tried to open a bank account with CIMB in person but their bank deposit machine was not working and there were multiple errors that needed to call into their backend.

So i decided this bank was not effective and paused the process. They then went and charged me money for their own ineffective bank account opening. Waste of time and money.

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Shaalni Pradhaa
, US
Apr 19, 2020 3:07 am EDT

It was few days I contact CIMB through customer service number. Nobody willing to answer the call even is an emergency purpose! Understand everyone have busy but when coming to customer service, there is a proper way to treat a customer. I feel very unsafe! do free to upgrade your customer service.

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Shaalni Pradhaa
, US
Apr 08, 2020 11:13 pm EDT

It was a few days I contact CIMB through customer service number. Nobody willing to answer the call even is an emergency purpose! Understand everyone have busy but when coming to customer service, there is a proper way to treat a customer. I feel very unsatisfying! do free to upgrade your customer service.

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bad macho
, US
Feb 06, 2020 4:43 am EST

cimb bank bank branch taman seri gombak batu caves didn't give coorperation to cimb bank tasek ipoh branch regarding customer lost account book

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bad macho
, US
Jan 30, 2020 11:52 pm EST

didn't give coorperation to cimb bank tasek ipoh branch regarding customer lost account book

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teukumohdhasbi
, MY
Dec 01, 2019 5:41 pm EST

salam sejahtera saya Hasbi selaku pelanggan dari cimb bank, amat mendukacitakan pihak cimb bank masih tidak membersihkan nama saya di dalam sistem ccris setelah saya menyelesaikan hutang tunggakan pada 2 tahun lepas, malangnya pihak bank tidak menjalankan tanggungjawab sewajarnya kepada pelanggan dengan membersihkan nama pelanggan di dalam sistem

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Wan Doyok
, US
Nov 13, 2019 1:31 am EST

customer service susah angkat telepon...

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Userlaaaah
, US
Nov 11, 2019 5:01 pm EST

customer service so terrible. Im calling 03 [protected] and not reachable so many times! Are u kidding me customer service number "harap maaf nombor yang anda dail tidak dapar dihubungi" such a very problem bank! Asb always close and so on.

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Phone numbers

+60 362 047 788 +65 63 337 777 More phone numbers

Website

www.cimb.com

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