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Celcom / package cannot change

2 sabah, Malaysia

We applied to upgrade our wifi to 200mbps two months ago. A month ago, I called the customer service and asked why we didn't modify our package. They said that they will be revised next month. Last month I called again to ask why, he said they were very sorry and would do so as soon as possible. Two weeks ago, I called again to ask how long it would take. They said that some people will manually modify it next week, but until now, we still use the 20mbps network.

wifi account number:[protected]

my y contact number:[protected]

change to package 100mbps which is RM120 per month

Jan 11, 2019

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