Cbeyond
Reviews and Complaints

dont ever use their services!

This is a smart, aggressive company that will do anything to get into your door.

My client is satisfied for now. But it took about 6 months.
Yes Cbeyond uses DoorKnocker that are young/cute/ and know nothing.

The only purpose is to get info: how many phones, who is your IT person, the owners and the amount you are paying now for these services. Phone, Web, VPN, T1... They have to turn in about 20 cards a day! So the burn out is high. (smart)

Then they partner with your IT Person for his contacts. (Smart) They will bring them in, feed them - while educating. Then will pay for each sell - rather well (smart)

If the door knocker fills out your contract, it will not be to your advantage and you will take 6 months to get it straighten out. Plus if you ask them to send you a copy of your contract...it will not be the one you signed.

They have a Professional team in Atlanta that is designed to take care of these problems. But you must first dispute the contract in writing. I know they have had an ear full. You will go through a the list of complaints calmly and to the point - you will end up with a good deal. 6 months later. (smart? - I don't know - Depends on how long my clients stay with Cbeyond)

However: if you use someone that has dealt with them - you stand a much better chance of getting it right the first time or close to it. Make sure they put everything they say down on the contract...If they don't then you should.

After the dust has settled - Cbeyond is an OK company. But they rely on a real tough Sale.
Certanly not ment for the weak of heart.

good luck

At least half a dozen visits from salespersons and more than half a dozen phone calls. They've lied to employees saying that I had asked that they call and they keep coming back after I've clearly told them that I'm not interested and don't want to be bothered again. My latest e-mail threated a lawsuit, told them they will be guilty of criminal trespass if they come back. I wouldn't be suprised to see a couple of them tomorrow. These are not the type of people with whom I do business.

I have been seriously burned by the salesman and the companys sales tactics so iI have to agree. Be veeeery careful with cbeyond

I am in San Jose CA and would like to sue Cbeyond. I would like to see if there are anyother companies in CA that are wanting to do the same? I am going to file with the FCC in hopes that they help. We were a victum and I dont want these people to get away with what they are doing. I actually found my Cbeyond sales rep on facebook. I sent her a message asking why she had left the company right after she got our account. She messaged me back telling me the truth about what they had lied to us about just to get us to sign the contract. She said she felt bad about it and that she could not work for a company that is based on fraud and lies. ANYONE THAT IS LOCAL TO SAN JOSE CA, PLEASE EMAIL ME IF YOU WOULD LIKE TO START A CLASS ACTION LAWSUIT. My email is ama.autorepair@gmail.com. They are now coming after us for 16, 000, for only four months of service that never worked.

I read all these posts, and it makes me mad. We live in a world that more and more allows predators to eat the nice, polite and honest people. ENOUGH! I have never had to use Cbeyond, thank God, but even the few cold calls that keep going while I tell them not to is much more than annoying. Their calls interrupt me while I am working, delaying me in my work. It costs money. Their calls raise my stress levels, I am more tired and less efficient during the day. It costs money. These [censor]s keep costing us more money than we think every single day. So why don't you use this money to hire some sort of Mr. Catastrophe, a guy trained to inadvertently stumble and spill his entire diet coke directly in the shirt of these society's warts when they visit your building? Oops! Be creative, but stay within the law. If you're lucky, they will react violently, and you'll get them arrested. You can outsmart them, but you will not get any result whatsoever by requesting them to stop harassing you. I'd like to ask jbo56 who worked for Cbeyond to go a step further. Could you tell anyone who currently has to deal with Cbeyond employees how to react so it would stop them from wanting to ever harass you again? I am sure you also had a few things you wished never happened to you while on the job back then. Thank you for reading.

CBeyond is like another Winstar before the internet crash. Same Sales Technique but a simple thing to understand about any company. Always check to see if they are a "true" Tier 1 company that offers complete Integrated VoIp Solution. Most of their sales reps are recent graduates that were taught to canvas a building.

I have a client that has an office of 3 people paying $900.00 month.

Tier 1 Solution is easy to understand. If one buys a T1 from Verizon or At&T and the T1 goes down for some reason. CBeyond can not fix the problem.

CBeyond has similar techniques as Winstar. So they acquire contracts aggressively but their service is extremely poor because they don't own their core technology.

Winstar goes out of business because they are not able to provide a quality service. Too many broken promise. So I see this same similar problem.

CBeyond needs to resell other service because their core solution is failing. Good luck to all of you.

I own a business in the Midwest, and have had the Cbeyond sales people call on us many, many times. Despite the fact that we have a locked, private building, with multiple "no solicitation" signs, they somehow gain entrance to our building and drop in on us anyway. I have repeatedly told them to leave, and never come back. I have left messages with their corporate and district offices complaining and asking that they leave us alone. Twice now they have somehow gotten into our building after hours (I suspect they hover by the door and sneak in when an employee leaves) and have been found wandering through our half empty office where they then accost one of our employees. I have literally threatened to call the police on them for trespassing.

If you are a victim of CBeyond's false promises and/or extortion then please contact munzer@OmnicureHomeHealth.com for a possible class action lawsuit against them.

I have been a Cbeyond customer for 6 years and have no complaints. Their services have helped me grow my business and they have kept every promise they made during the sales visit. I am in Woodstock, GA near their HQ, so maybe it's different here...

It's happening in Colorado Too! We've lost so much business. I am contacting our local new station about CBeyond for an investigation.

The same EXACT Thing is happening to me right now and I am in Minnesota so it isn't just happening in California. In fact they just called me again!

Same EXACT thing is happening to me right now at my company and I have had it! I was actually looking online where to complain when I found this site. It isn't only in California because I am in Minnesota. LOL! They just called again!

This is all painful to read. I am currently trying to exit our contract and it is a nightmare. To the previous poster that says we are fools...you are correct. Never again will I allow myself or my company be taken advantage of so blatently. And I will be telling everyone I know what a fool I was as well. Please, anyone reading this considering entering into a contract, READ THE FINE PRINT with a magnifying glass.