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4.3 884 Reviews

Cato Complaints Summary

10 Resolved
157 Unresolved
Our verdict: If considering services from Cato with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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M
8:43 pm EST

Cato store not open on time.

2/3/17 - Fremont, NE. There is only ONE store in Fremont NE that sells Plus size clothing. That store is Cato. You have the corner market and the employees do not value their job. This morning I waited with three others. Doors are to open at 10 am. At 11:10 am .. we were finally allowed in. We were told due to an alarm clock malfunction the store could not be open at 10 am. Good heavens! You have to be at work at 10 am and you cannot make it? We were told "I am sorry but there is nothing that can be done about it". Omaha is not that far and there are two plus size stores on west center road. It would be nice to have more professional outfits! Plus size women have white collar jobs too.

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10:12 am EST
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Cato bad quality

Bad Quality merchandise, Rude workers, and a dirty store. Many pairs of pants have ripped the first day of buying them. The shirts shed their material everywhere, I wore a brand new shirt from Catos that was velvet material and all day I have left fuzzies all over my office. It is embarrassing to have your boss ask you why there is a mess all over the office. I went to the store and asked for my money back for the pants and the shirt and never received a refund. I hope to never go back to Catos.

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2:45 pm EST
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Cato store manager/district manager

Dear CATO Corporation,
I'm writing to you all because I was a loyal employee for your company for about 2 years. When I first started working for your company your store manager Maleka Watson, and your district manager; Erica Booth were beyond amazing. They showed genuine concern about what went on in the store. Their concern proved to be a mask of deception. About two or three months ago I called Erica to let her know what was going on in her store. Maleka, the store manager was stealing hours, leaving work before she was scheduled to get off, putting things on hold for the store manager in Thomasville, AL., Using her discount for her mother-in-law, etc. She seemed concerned as we talked but she did nothing about it other than tell her she had to work 45hrs each week. The entire staff at the store #322 was about to quit at one point because they were fed up with Maleka's attitude and power to walk over every one. Call EVERYBODY that has quit the store #322 and ask them why they quit. My name is Ashley Walls and what I've lost with your company because Maleka Watson and Erica Booth failed to do their jobs is beyond painful. On 11-27-2017 I was happily pregnant. That day I had to get a lay-a-way. I went up and down the ladder multiple times Maleka was in the back watching. She knew I was pregnant, but wasn't talking to me at the time, so she watched. Long story short I started bleeding afterwards and had to go to 2 different ERs. I was diagnosed with threatened miscarriage and put on bed rest. Maleka was the first person I told this to. Two days later she called and asked me when I was coming back to work. I told her that I would come back when I stopped bleeding, I had already told her this. She replied "T said she has to get off at 4 because she had to get her child and I have a lot to do I can't come in so what are you gonna do?" I felt as though she would fire me if I didn't go in so on 11-30-17 I reluctantly went in to work. The next day the bleeding had become heavy again so I text and told her I couldn't come in and that I would call Benefits and Erica so I could see what I could do to not be forced to come to work until I stopped bleeding. She told me that I was putting the store in a bind and that she would call Erica too. I then reached out to Erica my heart was broken and I was scared. I left a message on her phone, she NEVER reached out to me. Later that same day I had a miscarriage. I had to scoop the formation of my baby from the toilet, I will never be the same. All I ask is that you all DO SOMETHING about this. I WILL NOT MOVE ON until something is done!. Check your records you will see that EVERYTHING I've told you is the truth. I was second assistant manager at the store and recently I quit. It was so hard for me to go in the store knowing that Maleka knows what she did. She NEVER apologized or checked on me when I lost my baby. I have panick attacks now. I can't sleep at night from the fear of the two children I have somehow dying in their sleeps or something. I stay up to make sure they're still breathing. Tuesday of this week Maleka scheduled me for a 12hr shift with no lunch and I would be working with a new girl. I had told her the day before that I wouldn't do that shift. She texted back once with "well don't, quit" after that message she didn't respond to me. When I got to work I called Erica she basically told me to suck it up because managers make sacrifices. She told me to work that day and just quit the next day. I walked out of the store that day because I had sacrificed enough for my position. When I told Erica I couldn't work a 12hr shift she asked me if I had a doctor's excuse for why I couldn't work 12hrs. I almost broke down, because when I was telling Maleka I couldn't come back to work until I stopped bleeding I told her I would have documentation from a doctor for EVERY day I would miss. She STILL left me no choice but to come to work. The day I quit I called Maleka and she still wouldnt answer so I called corporate so they could possibly get somebody in the store. Erica had told me to get either the first assistant or Maleka to come in when she realized I had quit. I called them both. The first assistant couldnt come in and Maleka still wouldnt answer. Maleka is very decieving and manipulative. She takes days claiming that she has to take her husband to the doctor. More than once her husband has called the store asking for her when shes supposed to be with him. Ask the first assistant if you need conformation. I have more information if you would like to reach out to me.I want justice for my baby.

Sincerely,
Ashley Walls
[protected]

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9:04 am EST
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Cato customer/employee complaint

Obviously this is the root of the problem!

Pros: learn great time Management, meet the most wonderful and spiritual customers

Cons: upper management 's corruption is irreparable, unprofessional behavior of District Manager and Second Assistant is absurd, no good work ethic and moral values.

Customer's quote and current employee response:
Bonita June 29, 2017 at 11:10 am
"I have shopped at Cato's for many years. But the last two years the quality of Cato's clothing is terrible. Not sure what has happened, but can't find anything to buy that I would be proud to wear. I still stop in at your stores but find nothing of quality and buy nothing. I am sorry that Cato's has lowered themselves to this standard of products.
I am sure this will be a factor in Cato's store closings.
Sad!"

Well said!, and yes, Bonita it is sad! They blame the fact that no one wants to purchase their poor quality of clothes that they are sending to the store on the store manager. In another word, the merchandise sucks, but you have to force customers to purchase it. If the customers refused to purchase the crappy products, guess what? The District Manager will confront you, and said, the Regional Manager. wants to demote you to First Assistant because you are at the bottom of the list for sale! It is a bunch of B S, the real reason behind it is they both do not want to promote you because they are racists.

Read full review of Cato and 1 comment
Update by Mayalama
Apr 07, 2018 7:05 pm EDT

Cons
Everything else, people are not friendly, nobody wants to help. Training is horrid. Lots of "pets" who get special treatment. Brown nosing is encouraged.
This could go on and on but here's a quick summary. Micro-management, lip-service and outright derision over employee concerns. The management staff is in constant turn-over. Don't dare to question the DM or you will be ridden until you break and quit. They are too cowardly to actually fire you, instead they will make your life miserable, ask you to meet unrealistic goals knowing very well it's impossible. Also, expect to work extra hours and weekends whenever an associate decide not to show up for work. There is no appreciation, DM would insult you in front of the rest of the team during meetings. Appalling rates of favoritism, unrealistic expectations for some positions, under-appreciation of employees. One of the worst places to work for in Triad. Avoid at all costs if you would like not to poison your life and well-being. All they care is about money and unattainable goals. While few do all the work, rest ride on top of them. Promotions do not depend on your performance, but who you know.
The majority of the employees are extremely underpaid and as a result are burnt out very quickly. Strong contributing employees are not adequately rewarded, and are very often times thy are taken advantage of. Cato is a very frustrating place to work where you get to see upper management flourish and you take all the lumps with nothing to show for it. I would not recommend my worst enemy work for this company, and have told many of my friends to steer clear.
Pros: none that I could think of
Advice to Management:
Take a good look in the mirror and see how you are negatively affecting people that work for you. Get some managers in there that CARE about their staff, not just about making a quick buck.
Care about your employees and pay people what they are worth. However, the objective is clear that you are only here to turn a quick buck so I will not waste my time saying more...

Update by Mayalama
Apr 07, 2018 6:51 pm EDT

Run For Your Life
Store Manager (Former Employee) – Greensboro, NC – February 28, 2018
One of the worst places you could ever work. I would advise anyone to not get sucked into this company. It is a company that is based on if they like you, you are in, and if they don't, they will do all they can to break you down (force you to quit basically). Both the DISTRICT MANAGER and REGIONAL are extremely RACIST! Upper Management is the worst there! They smile while they belittle you. It is like working for a company that does not value their employees unless the numbers are great. They have no consideration for family. Working there you are considered as a slave instead of a human. Let's not get started on the pay (what a joke) and that's management pay at that... The only good thing about working there was the customers. Other than that keep looking cause this is not the company to work for. Don't waste your time even applying or trying to get a job with CATO. It is the worst of the worst of the WORST retail store. You will not get paid enough, the benefits are extremely expensive. You will also have to deal with lazy underpay employees who refuse to do their work because of the low pay rate, who steal, who sleep with the DM for promotion. Basically, they always try to create a hostile environment to make your life work miserable. Please, don't work here. PLEASE!
Pros
The majority of the customers are wonderful, customers who were sweet had a tendency to make the job more enjoyable, made some great friends while I was there.
Cons
Racist District Manager never made an attempt to stop all the gossip and drama, but instead made it worst by encouraging the assistant manager to insult me.
Was this review helpful?Yes 5No

Update by Mayalama
Mar 04, 2018 10:56 pm EST

Current Employee - Store Manager in Lawrence, MI
Doesn't Recommend
Neutral Outlook
No opinion of CEO
I have been working at Cato full-time (Less than a year)

Pros

Rarely see upper management and it is like running my own business. One weekend a month off. Discount ok. Hours are long.

Cons

Pay is so low. It is impossible to make ends meet. They say it is job security to have low pay, but it can ruin you. You can't afford a family, house, and cars.

Advice to Management

Increase pay so your managers can afford to live and be happy with the company. Instead of miserable.

Update by Mayalama
Mar 01, 2018 9:25 pm EST

Pay your staffs more if you want to keep them. Stop being so racist and prejudice toward a certain class, especially if they are the one doing all the work.
Cato is one of the worst places you could ever work. Do not get sucked into this company because it is not worth it. This company is based on if they like you, you are in, and if they don't, they will do all they can to break you down (Force you to quit in another word). District Manager is extremely racist! They smile while they belittle you, It's like working for a company that doesn't value there employees unless the numbers are great. They have no consideration for family. Working there you are considered as a slave instead of a human. Let's not get started on the pay (what a joke) and that's management pay at that. The only good thing about working there was the customers. Other than that keep looking cause this is not the company to work for. Don't waste time even applying or trying to get a job with CATO. It is the worst of the worst of the WORST retail store. The pay is not worth it for the amount of work that is required to do. In addition, the benefits are outrageous. You will deal with lazy underpay employees who refuse to do their work because of the pay rate, who steal, who sleep with District Manager for promotion, and try to make your life work miserable. Please, don't work here. PLEASE!

Update by Mayalama
Feb 24, 2018 11:22 am EST

Cato Institute / employees
Cato Institute Contacts & Information
Posted: Jul 2, 2017 by User Sad associate
Complaint Rating: 100 % with 1 votes
Contact information:
Oklahoma City, Oklahoma
United States
I work at a Cato's in Oklahoma I love my job. However, the company wants the associate to give them great service but the company does not want to pay them nothing. $7.25 is the starting pay. It's a shame. That is why they don't have employees stay longer then two months. Mc Donald's pay more than that. The only reason I work there part time is for the discount. I'm a manager at my main job. It pays me $25.00 per hour. Most people that work there are poor people. And those that settle for less. Cato's treatment of associates is sad.

Update by Mayalama
Feb 07, 2018 2:38 pm EST

Former store manager in Rockingham quotes, " The company would rather keep having turn over and pay as little as possible rather than keep the good, honest, hard working employees and pay them a reasonable salary or per hour. This is why you lose great workers and loyal customers because the customers don't like the turn over either."

So true that is why they will be going out of business quick...When you choose to be stingy, it will come back to hunt you. It is unbelievable the useless workers this company keeps because of low pay, no other good company would want to put up with them.

Update by Mayalama
Jan 30, 2018 8:56 pm EST

Horrible support system
Former Store Manager (Former Employee) – Vinton, VA – October 19, 2014
I was a manager for almost 4 years. I had issues with my DM and got no support or resolution from HR or upper management. Things are handled unprofessionally They expect you to live there If they ever give you a holiday or extra day off because of a holiday you can guarantee you will have a floor set or a corporate visit the following week. You are salaried at 40 hours and usually work 45-55 a week which then turns your $27, 000 a year salary into almost minimum wage because you also do work at home. There is no time allowed for paperwork or to make schedules. You are on call all day everyday. Managers are stressed out under paid under appreciated and demands on even part time associates are ridiculous so turn over is outrageous. Secret shops are performed every three months they promise you bonuses yet they set them at 4% over LY when their company is only earning 1.9% over LY so it is virtually impossible to achieve. They set you up for failure and have blackout from November 4 to Jsnuary 4 No time off. No exceptions. And managers will work Black Friday and Christmas Eve then expect to be back in store at 6 am the day after Christmas to perform markdowns so if anyone has return of gifts and don't have a receipt they get the lower price. They are a debt free company and have 4 different divisions all of them ran the same It's a horrible corporation to work for and I thank God everyday for getting me away from there. The only thing I will miss are some of my customers.
Pros
None
Cons
Lots.
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Update by Mayalama
Jan 30, 2018 8:47 pm EST

Under staffed, lower pay
Store Manager (Former Employee) – Rockingham, NC – March 9, 2017
I just left my store manager position at Cato after a year and half. I absolutely love working with customers and in retail. But there is only so much one person can do in a store with not being correctly staffed. My whole time there I was fully staffed maybe 4 months total. The hiring process is ridiculous and long. The manager interview applicants but they also have to be interviewed by the DM and if you want management position you have to interview with the regional after that. It's a good 2-3 weeks to get someone hired. You can't expect a full time 1st assistant store manager to work for 9.00. They are the back up person for the store manager. And you also can't expect your store manager to work a for a ridiculous salary, work 45-60 hours a week, not have a 1st ASM for 4 months and not have a 2nd ASM for a month, and only have a staff of 4 and myself. You can't run a successful business on 5 employees. The company would rather keep having turn over and pay as little as possible rather than keep the good, honest, hard working employees and pay them a reasonable salary or per hour. This is why you lose great workers and loyal customers because the customers don't like the turn over either.
Pros
Customers, new fashion
Cons
Low pay, turn over, your not a valuable asset
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Update by Mayalama
Jan 14, 2018 2:09 pm EST

Horrible District Manager and Evil 2nd Assistant

I would have enjoyed more my position with Cato as a store manager if it weren't for the evil second assistant who cannot do no harm in the eyes of the horrible racist district manager. The second assistant in my opinion is nothing but trouble, the district manager is aware of it, and will do nothing. He supports her and believes everything that comes out her deceitful lips. She is worst then a snake---To illustrate, she is so evil she would send fake customers to start problem and messing with my employees so they can go complain to corporate. This has been going on far too long, and it seems that it is getting worse. The district manager would come and say you have so many complaints- It is all a plot, (dirty politic), so people can get upset and quit, and he can move up his mistress to a higher position. Stop sending friends and or relatives in the store to start a fight so they can have a reason to complain to corporate. This is called "harassment" stop harassing and bullying employees.at the Kernersville cato in north carolina because of their race and ethnicity . I put on my notice, but please stop harassing the other employees. This company is disgusting, unprofessional, and racist. Please stop it!

Update by Mayalama
Jan 14, 2018 2:01 pm EST

Another thing, stop sending fake customers in the store to start trouble, and or complain to corporate because you as a second assistant is so desperate for promotion. Shouldn't sleeping with the district manager be enough? You were transferred to high point for a reason, so stop sending your relatives in the store to start problem for the new 2nd assistant manager and employees at the kernersville's cato.

Update by Mayalama
Jan 10, 2018 8:35 am EST

I have been working at Cato full-time (More than 5 years)

Pros

I learned better discipline, organization, time management. I learned how corporate can corrupt one's mind, just like politics...

Cons

All corporate is corrupt-New District Manager keeps interfering with issues that manager should handle causing assistant manager to show very little respect for store manager, including walking out on the job. District Manager specifically told 2nd Assistant over the phone to walk out on the job knowing fully well there was no coverage. Store manager attempted to text, call District Manager and was ignored the whole time. New District Manager is showing favoritism and is always defensive when it comes to a particular (2nd Assistant Manager) because he is sleeping with 2nd Assistant, so she can get away with everything she does wrong . Therefore, she does whatever she wants anytime she wants because District Manager got her covered...This company is absolutely disgusting, unprofessional, and RACIST- Worst of all, they do not pay.

Advice to Upper Corporate Management

They have changed too much, and it is affecting sales, but they blame the people working in the store, not the people who continue to make drastic changes. They expect miracle to happen, and they can even pay their employees. At Cato, they make you take on every role imaginable for such little pay. You have to be a janitor, electrician, plumber etc... If you expect your employees to work that hard for you, they need better pay for doing a great job, not all the negativity and racism that come with it. Increased pay would increase employee retention and building relationships with your customers is what sell products! Another thing, if you are going to question leadership- provide training for your employees, do not just throw them into a position, and expect miracle to happen. Stop making excuses all the time for not showing up to meet because you are too darn prejudice as a Regional Manager to sit and discuss important issues that could help increase business in the store. Be a better leader yourself so others can look up to you, and want to be like you. Leader like you is what caused Cato to have many lawsuits for age and race discrimination. Keep it up, and you will eventually run out of business.

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SR Bullis
, US
Sep 07, 2019 3:56 pm EDT

I don't know who MAYALAMA is but try getting a life. I am well acquainted with the manager and district manager for many years and you seem to have worked at or for quite a few locations judging by your endless blathering. Did you ever stop to consider that perhaps you're just stupid and have never been told? And where does the racism come from? I'd say your little mind like most. Stop whining and move on or, even better, away. I STAND BY THE KERNERSVILLE CATO AND DISTRICT MANAGER!

ComplaintsBoard
S
8:41 pm EST

Cato poor customer service

The cato in mexia tx store is the worst I've ever been in since they got new employees first the girls are poorly dressed, non friendly, they are on their phones more than helping customers. It took them 15 minutes before they even came to see if I needed help. They were counting down the registers before store closing hours and telling customers that the store was closing 10 minutes till. That store has gone down because of the poor customer service

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2:46 pm EST
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Cato wauseon ohio store

I am a huge fan of catos, almost everything I own comes from there store until this spring. I spend hundreds of dollars there and never have trouble finding things to buy. The last several months have been awful! I have been there multiple times, lots of friendly faces gone, and so is the good taste in clothing I am accustomed to seeing. My daughter has also quit going all together. If I get to findlay I find all kinds of stuff to buy, but it's far away, so it's whatever is going on at the wauseon store. Lots like a bunch of fuddy duddy old lady clothes now. The people working by there don't look any better. What happened to my favorite store?.. Someone can't buy, and can't put together cute outfits, the manaquins look awful to. Why would you hire people that can't put together there own outfits let alone a stores? So disappointed. I'm sure your sales from the wauseon branch are going to start to reflect it, if it hasn't already. Losing a big fan and her daughter.

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12:31 pm EST

Cato the store manager in hammond, la

She is real rude to her employees I think they all are new real nice ladies that look like they care about their jobs.. I've noticed since they've been there it's been a better environment and shopping experience but y'all have to do something because it's always a new crew every few months I believe you have to evaluate who you have in charge of these ladies because she is not it.. It's Fashion don't need a young manager if they don't know how to talk to the employees

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6:42 pm EST

Cato rude employees

My mother and i love cato store we went to wirt and westview store really this three employees are very rude and look like they dont want to be there we had ahard time looking for the cloth and boots we needed for a partu the two african american ladys were just talking about there personal life we ask if we can try a pants and she came and open the door with an attitude we really dont apreciate that now i understand why that store dont have no customers they are rudy at all times but as soon a african lady walks in both ladys greeted her thats not right there is too many places around town to go spend the money

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3:01 pm EST

Cato short, condescending and dismissive...in that order!!!

I visited the Covington GA store on my lunch break today. I found so many nice items and spent a little less than $100 for them. That was the best part...the worst was the manager. He was loud...i could hear him talking to his employees all thru the store and I was loud myself talking on my cell. I wanted to ask him about a pair of pants on the clearance rack with no red mark down price on the tag but he was still loud talking to his employee. I kind of waved and excused myself to get his attention cause staring at him wasn't working and I asked him about the pants before he said anything or even looked at me he came toward me with his hand out and took the pants out of my had and said as he turned away from me to start back talking to his employee, "cause it's not supposed to be on that rack." Then he proceeded with his conversation.

When I checked out he asked me about a Cato "charge card" and I admit I thought why not and it should be quick like when you got to Target or the like and they just punch in your info. But as he started asking me for my personal information like my social security number and wrote it on the form I realized it's an actual credit card (charge card duh lol) so at first I was like ok it's fine but then he got on the phone and was just sitting there. I realized I only have 10 minutes left on my break I can't wait on this. I tell him so and he says "your killing me, " crumbles the application with my info on it throws it in the trash (NO SECURITY) then proceeds to ring up my items while up selling items with no eye contact("did you want any accessories, " etc.). After that exchange he handed me my bags while resuming his loud talking to his female employees. I asked him did he want the email slip he asked me to complete to get online coupons and he snatched the paper out of my hand while talking and walking toward the employee, again no eye contact. thank you or good night.

Like I said, he was short, condescending and dismissive and I will not go to that store again. I will go to the store near me though...the prices were great!

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5:39 pm EST

Cato cato store manager - regina sudduth

Code of conduct violation store 950

Foremost, I would like to thank for taking the time to read this report. Things have really gotten out hand in store 950 Louisville, Ky. 3 long time employees quit largely because of the way the new Manager, Regina Sudduth, has treated them. She creates a very toxic working environment. For example she often yells "AYE!" across the store to get our attention & insults us in front of customers. She has made a current employee, April Haas, cry after repeatedly yelling at her & telling her to leave. Customers on several occasions have told me they think she is very unprofessional & belittling. Today I was yelled at and told that I believe I am "beneath" the job. However, I do not believe I am beneath anyone. As you can see in the 30 and 60 day report I was evaluated as a very hard working employee.

She told me pulled me in the back room and yelled at me repeatedly. You can call of my previous job references and speak to all of the employees at store 950 if you want to inquire more about my character. If you have any more questions or would like further information, please let me know.

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6:50 pm EST

Cato service

I went into store on November 30th to shop. I was greeted hello from across the store. I walked around about 30 minutes and was never offered any assistance. I finally walked to the counter where there stood 3 employees. I asked for help, she helped but did not stick around and offer some more assistance. At that point I decided to shop elsewhere. Very very disappointed.

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7:35 pm EST

Cato manager / cherelle aldrich

not professional at all. My wife and I was in the store and she was just rude. On the phone Facebook. Watching a video obviously she was on with some dude. Just unprofessional. She brings her drama from the streets she be in to her job. My wife did research and saw the video she is on smoking and drinking. It's on a guy name Essex Carter. We will no longer shop there long as she there

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pobarjenkins
Minneapolis, US
Nov 28, 2017 12:20 am EST
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It sounds like you may have a deeper relationship with this person than just as a customer. If not, you could try contacting their customer service with your feedback. It is a little odd however that your wife did "research" just to find out what video the manager was watching.

aja1jenkz
aja1jenkz
, US
Nov 27, 2017 7:59 pm EST
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With that terrible grammar of yours, I'd be rude and ignoring you as well. LEARN TO SPEAK/TYPE! My God, are past participles really a lost concept on you people?!?

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3:35 pm EST

Cato customer service and vp larry mousser

Horrible customer service, my orders are two weeks and no follow up emails about my late orders and compare themselves to Amazon shipping. Amazon is the best company to shop and have the best Cust services. I've ever had to deal with. They've never let me down. I know it's not the same for everyone but it has been for me. Their VP Larry Mouser isn't any good with helping either. I really hate to stop shopping with Cato's, perhaps just shopping in the store will be my only option.

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4:38 pm EDT

Cato refund

I made a return on October 7 2017. My card has yet to be credited. I have gone into the store, which is the Alvin Texas location, on 3 different occasions and the people working say there is nothing they can do. One worker tool my number and said she will call the district manager and she never returned my call. I tried callomg corperate office and no one answered. I returned almost $60 worth of merchandise and have not received my money back. I will never shop at this estalbiment again. Horrible customer service

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8:33 am EDT
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Cato harassment

On Friday, October 6, 2016 around 6:30 p.m. I was shopping with my two daughters in the Cato's store on Woodruff Road in Greenville, SC. I was asked my a salesperson (Heidi) if I needed assistance. I said no, that I was just looking. Heidi continued to ask me at lease 3-4 more times if she could help me. Again and again, I stated that I was fine and did not need any help. Heidi continued to follow my daughters and I around the store as if she thought we were going to shoplift. I didn't appreciate this kind of treatment. I am a regular Cato's shopper and never have I felt as if I was being harassed by a salesperson. Heidi continued to pretend to straighten clothes on racks as she continued to stare at my daughters and I. This was totally unnecessary; as I explained to Heidi there was no reason for her to follow my daughters and I around the store. Anything that I wanted from Cato's, I was quite capable of paying for. When I confronted Heidi about this, she stated that salespeople were told to stay close to the customers. I don't if this is true or not, but I didn't appreciate being asked repeatedly if I needed assistance or being watched. Not a good shopping experience...makes me not want to shop there again. I would appreciate any feedback that you may have.

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10:39 am EDT
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Cato sunglasses

On July 14, 2017 I purchases a pair of sunglasses. They were gold trim and the lenses were tinted glass. I paid $7.99 for them. Soon after purchasing the glasses, I notices the side of the frames were crackling, and that it was glass, needless to say, I was afraid of wearing them for fear getting in my eyes. In the interim making the purchasing and getting to the store to exchange the sunglasses, I diligently searched for my receipt. I could not locate my receipt. So I went into the store on August 15, 2017 and spoke to the manager regarding the crackling glass, misplacement of my receipt and asked for an even exchange or store credit. Well, Cato's manager said, "because you don't have your receipt, I can't do anything." I asked for a store credit and the manager said "no" because it looked like I damaged the sunglasses. I informed the manager, I did not damage the glasses and asked her to look at the glass that was on the side of the lens that was peeling (even as we was speaking). I also told her that the lens were not cracked or scratched, and that it appears to be a company defect with the glasses but that I cannot wear them and risk glass getting into my ears. The manager's expression was uncaring and clearly denied to remedy the situation. In fact, the manager insisted that I damaged the glasses. I than asked for her manager, or company number. The manager looked at me as though, I asked a "crazy"question. In fact, I had to explain to her my intentions of contacting Cato corporate, because 1)she was adamantly blaming me (customer) for causing glass damage to pair of $7.99 sunglasses and 2) she clearly was not going to offer any other solution to the matter.

Originally, I wanted a store credit. At this point, I am requesting reimbursement.

She was reluctant to give me her name and store number, but with my consistent request, she wrote her information down. The Cato's store is located in Calvert County, Prince Frederick Maryland and the store number is #853, the manager name is Erin McPhillips.

My name is Belinda and my email address is [protected]@gmail.com. I can also be reached at [protected] for further information needed regarding this complaint.
Thank you in advance to your attention to this matter.

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1:09 pm EDT

Cato online order

I submitted an online order on 07/05/17 for close to $70 on my credit card. I became concerned when I received a confirmation email from FedEx stating my package had been delivered to my home when in fact it had not. I called customer service and spoke to a "uncaring" representative who treated me like I was stupid. Asking if I had given the order 10 business days to arrive. I told her no because I thought my FedEx email was proof enough that I should have my package. She told me I had to wait until the following Monday before I could cancel my order. I called Monday and was given the same treatment and told I would receive my refund I'm 5-7 business days. Today is the 7th business day and I still have not received my refund. I called and spoke with a lady who told me to give it 3 more days. I asked to speak with a supervisor who listened to me but worked silently on my case. I had to speak multiple times just to ensure she was still on the line with me. She told me I had to take this up with my bank. I explained to her that nobody had mentioned this and this is not a bank error. After a very long silence she stated she submitted my refund and I should receive it within 3 days. This was my first and now ONLY online shopping experience with Cato. I felt that none of them valued me as s customer at all.

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2:23 pm EDT
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Cato false advertising of clearance items

I visited Cato's in Ft Worth, Texas (Lands End Rd) while on vacation as I do in any city that I visit within the US. They had a shoe clearance rack. I picked up a pair of shoes, however the shoes did not have a clearance price on them. I took the shoes to the counter and asked what the clearance price was on the shoes. I assumed that the shoes were on clearance since they were sitting on a clearance rack. I thought perhaps it was an oversight on an employee that the shoes were not marked. Their explanation was that they needed the space on the regular shoe shelf so they moved the shoes to the clearance rack and advised me that this was a regular practice of theirs. I purchased the shoes at the regular price and contacted corporate office and left a message for a return call. I received a phone call from someone from the corporate office. Of course I expected some compensation such as 10% credit or some other decent customer service consideration for the poor business practices of the store. However, that was not the case. Nope, did not even receive an apology. The female was cold and did not appear to care on bit about the false advertisement practices. Needless to say I nor any of my family or friends will do business again with any of the stores. Not because of the store but because of the undesirable contact with the representative from the corporate office.

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2:38 pm EDT
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Cato blouse

I really feel that if you pay for an item as debit you should be able to return it and get the cash back. My husband works twelve hours a day and we have the same bank account just different cards. They could have at least put it back on my debit card. It's a shame to lose business to someone who's wardrobe is mostly Cato's. I love their clothes but I am not going to be treated like I'm some kind of criminal trying​ to steal money back from a blouse that didn't fit. Especially when I had other items on there. I'm very disappointed. Thank you and have a nice day.

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5:33 pm EDT
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Cato not a family friendly store or accepting of the disabled

I was told I could not use a cart to carry my infant son around in. I am a disabled individual and can not physically carry my son due to a hip and spinal cord condition. I was kicked out of the store and told I could not shop with my son since I could not physically carry him around the store.

This happened in San Angelo, Texas in the Catos on Sherwood Way and Avenue K.

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Cato Customer Reviews Overview

Cato is a popular fashion retailer that offers a wide range of clothing and accessories for women. The brand has received numerous positive reviews from customers who appreciate the quality of their products and the affordability of their prices. Many reviewers have praised the company for its excellent customer service and fast shipping times. Customers also appreciate the variety of styles and sizes available, making it easy to find something that fits their personal style and body type. Additionally, Cato offers a loyalty program that rewards customers with exclusive discounts and promotions. Overall, Cato is a great option for women looking for stylish and affordable clothing.

Cato In-depth Review

In summary: Cato Fashions offers a user-friendly online shopping experience with a diverse range of affordable women's clothing. The brand stands out for its inclusive sizing and trendy styles. While the quality of clothing receives mixed reviews, the company provides efficient customer service and a straightforward return policy. Cato's commitment to accessibility and community involvement adds to its positive reputation, although there's room for improvement in areas such as ethical practices and mobile app functionality.

Website Navigation and User Experience: The Cato Fashions website is well-organized with clear categories and filters, making it easy for customers to find what they're looking for. The site's responsive design ensures a smooth browsing experience on various devices.

Product Range and Selection: Cato offers a wide selection of women's apparel, including casual wear, work attire, and special occasion dresses. They also carry a range of accessories and footwear, catering to a variety of tastes and needs.

Pricing and Value for Money: The brand is known for its affordable pricing, providing good value for money. Customers can find fashionable items at budget-friendly prices, which is a significant draw for the cost-conscious shopper.

Size Inclusivity and Range: Cato is praised for its size-inclusive approach, offering a broad range of sizes in both plus and misses categories. This inclusivity ensures that a wider audience can enjoy their fashion offerings.

Style and Trend Relevance: The brand stays up-to-date with current trends, offering stylish pieces that resonate with modern fashion sensibilities. They manage to balance classic styles with contemporary trends, appealing to a broad customer base.

Quality of Clothing and Accessories: Reviews on the quality of Cato's clothing and accessories are mixed. Some customers are satisfied with their purchases, while others have noted that the quality can be inconsistent.

Online Shopping Experience: Shopping on Cato's website is generally a pleasant experience, with an easy-to-use checkout process and clear product information. However, the lack of a mobile app might detract from the experience for some users.

In-Store Shopping Experience: Customers who visit Cato stores often compliment the clean and well-organized layout. The in-store experience is typically positive, with a variety of styles and sizes readily available.

Customer Service Efficiency: Cato's customer service team is noted for being helpful and responsive. Issues are usually addressed promptly, contributing to a satisfactory service experience.

Shipping and Delivery Options: The brand offers various shipping options, including standard and expedited services. While shipping costs are in line with industry standards, free shipping promotions are occasionally available.

Return and Exchange Policies: Cato's return policy is straightforward, allowing customers to return items within a specified period. The process is simple, which enhances the overall customer experience.

Customer Reviews and Testimonials: Customer feedback on the Cato website and third-party review sites is varied. Positive reviews often highlight the brand's affordability and style, while negative comments sometimes point to quality concerns.

Loyalty Programs and Discounts: Cato offers a loyalty program that rewards repeat customers with discounts and special offers. This program is a boon for those who shop at Cato regularly.

Brand Reputation and Ethical Practices: Cato has a generally positive reputation among its customer base. However, there is limited information available regarding the brand's ethical practices and sustainability efforts.

Accessibility for Disabled Customers: The Cato website is designed with accessibility in mind, ensuring that customers with disabilities can navigate the site with ease. This commitment to accessibility is commendable.

Community Involvement and Social Responsibility: Cato engages in community involvement and social responsibility initiatives, which reflects positively on the brand and resonates with socially conscious consumers.

Payment Options and Security: The website offers a variety of payment options, including major credit cards and gift cards. The online transactions are secured with industry-standard encryption, providing customers with peace of mind.

Mobile App Functionality: As of the knowledge cutoff, Cato does not offer a mobile app, which could be seen as a missed opportunity to enhance the shopping experience for mobile users.

Marketing and Promotional Strategies: Cato employs various marketing strategies, including email newsletters and social media campaigns, to engage with customers and promote their products. They often run sales and promotions, which are well-received by their customer base.

Overall Satisfaction and Recommendations: Overall, customers express satisfaction with Cato's affordable prices, inclusive sizing, and trendy selections. While there are some concerns about clothing quality, the positives seem to outweigh the negatives. We would recommend Cato to shoppers looking for budget-friendly, fashionable clothing with a wide range of sizes.

How to file a complaint about Cato?

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Cato contacts

Phone numbers

+1 (800) 758-2286 +1 (704) 554-8510 More phone numbers

Website

www.catofashions.com

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