Catalog Favorites
Reviews and Complaints

DON'T EVER BUY ANYTHING FROM THIS COMPANY. Today, 8/12/11, my mother received a magazine from Catalog Favorites. The problem is she died 7 years ago, I get these magazine from time to time and when I call the customer service person very graciously removes her name from their list. When I called Catalog Favorites, a woman by the name of Nancy answered. When I explained the problem, she stated, "I guess she doesn't need magazine." I became very angry stating, "How dare you to make such a snide comment." and demanded to speak to her supervisor. She put me on hold for several minutes and eventually a woman by the name of Jill, Operator 505, answered and I asked if she was Nancy's supervisor. She stated she was a team lead and refused to transfer me to Nancy's supervisor. She was extremelly rude and I hung up on her. Once again, NEVER DO BUSINESS WITH THIS COMPANY.

March 2010 I ordered 5 items - 3 decorated sweatshirts and 2 tops. One is still on back order after one month.

The sweatshirts are way too big and the one top is too small. One top is just right - true to size.

There is no way for customers to offer a review on company's website.

Return postage is not part of the deal.

I spoke with the customer service representative who informed me that the company could not provide returns "just based on size." I could hear the disgust in her voice as she relented and informed me that she would send return postage-free label.

They don't answer emails. I bought some garden figurines. They arrived broken. I spent over $10 to return them. When I received the replacement, it was broken as well. I have ordered items more delicate than this and they have been packaged well enough to arrive intact. I'm just keeping the broken replacement and trying to fix it because I don't want to spend another $10 to return it.

I also ordered a pendant that was suppossed to come with a 24" silver chain. The chain didn't arrive. I emailed them about it and also wrote on the slip that I returned with the broken figurines (all in the same order) that I hadn't recieved it. Well, I still haven't received it.

Horrible, horrible customer service! I like their catalog but won't be ordering from them again.

I placed an order with Catalog Favorites for an item that was to be personalized for as birthday gift. I ordered it in early September because the birthday was September 30th. They charged me for the item and sent it to me without the personalization. I returned the item along with a note requesting the personalization be expedited due to the error as I needed to mail this gift to Florida from Massachusetts. I also included a copy of the postage to be reimbursed to me. On September 30th I received an e-mail from them stating that they were shipping the item to me. That same day I noticed that I had been recharged for that item and no postage was credited back. I called them regarding this charge. I also asked them why they had not reimbursed my postage. They had no record of the postage receipt I had sent in. I asked them why they do not scan or save the correspondence sent in to reference back to (shabby job). She told me that is not their policy they just through it out (nice). She advised me that a refund for the charge was put through today. She said it was the company's policy to refund the item and then recharge it. I told her I could not understand that since it only required personalization not new item. Since she did not have the postage receipt and I was not going to spend hours looking for my copy she took my word for it and credited me back $6.90. Those credits go through fine but now it is October 8th and I still do not have the item for the Sept 30th birthday. I call the company again and this time speak with Tina. She tells me the item is still in the warehouse. So I ask her if I am going to get this item this year or next. She hears my whole story and my frustration and then looks into the matter for me. She comes back and informs me that the item is still in the warehouse. I am appalled and very upset. She advises me that due to the mishandling of the order she would refund the original postage for me. I thanked her for taking ownership of the problem and was very grateful. I received the refund for the original postage and the order was finally sent FED EX but I was recharged $21.20 for the item. So there I was again having to call back to the company about the recharge. This time I decided not to speak with anyone other than a supervisor. I was connected to Dana who identified herself as a supervisor when asked. She would not give me her last name. She said it was company policy. I was very heated and upset and explained to her that I was recharged for this item. She kept going back to the fact that a refund was put through on Sept 30th. She could not grasp the fact that I was charged three times for the same item but credited back only once. I told her I did not want to dicuss this any further and wanted my $21.20 credit to be put through immediately. She hung up on me. I was so exasperatd over this whole ordeal I called back to get the name of the owner, president or CEO of the company. The person I requested the info on put me on hold and I am writing this message while on hold. It has now been 50 minutes and she has not come back to me with the info. This is the very first order I have placed with this company and I can assure you it will be my last. I will spread the word to everyone In know. With the internet this info can reach millions. This is not the kind of word of mouth advertisement a company should be looking for. They have a huge, huge customer service problem. When I mentioned this to Dana the supervisor she just said "oh, that's nice". So much for constructive criticism.

I placed an order for some guitar mugs that are not too easy to find. I had purchased three before and waited for them to come into stock. I was able to order the rest of them but a few days later - today 4-10-09 - they cancelled my order stating they no longer carried the item.

I called for help to find out who else I could get them from, or if they are not using the supplier to tell me who that is so I might be able to find them. I got the complete runaround with a lame excuse that they were doing inventory when I placed my order and now that they are done they don't have the item and don't use the manufacturer. When I asked who made them, I got the next lame excuse that they had a contract and could not provide that information. When I asked why they could not forward my request to the manufacturer if they did not want to tell me, they said it was against their contract. So as I reasoned that if they don't use that company, and will no longer be carrying the item, why couldn't they help me - they just were silent.

They advised me to google the mugs - I had them do it with me to prove that the only company that comes up is theirs. I had to press for the number of their CEO and then I had to call for the # myself because they would not transfer me to them. Lame. Do not buy from this company at all.

The CEO...I got his answering machine. If you can help me, please do. j.[protected]@att.net

This email explains the customer service problems I had with this company. Please forward it to your friends and relatives and add my email picturestudio AT sbcglobal.net and help AT catalogfavorites.com to show them that the Internet can provide a voice to those that feel some companies no longer provide valuable customer service. At this point I'm no longer upset with the product not being shipped, just the attitude each associate used!

I placed an order on June 26th (Tuesday) and paid for a 2 day delivery. I checked the order status on June 28th (Thursday) and the order had not been processed from the warehouse nor had it been shipped. I placed a called to the company and asked about the status of the order, and was told the order was never processed and their is nothing they could do except ship the package to me on July 2nd (Monday). This didn't work because I placed the order to have a present to bring to a party on Saturday. What was I thinking that a company would actually deliver when I paid extra for 2-day delivery? (which by the way I did so that I had an extra day if it didn't show up) So I asked for a supervisor, in which the person I was talking to said she was. Getting no customer service I then asked for a manager and she transferred me, right to voice mail (customer service?). So I left a message and then called back to customer service. I asked to be transferred directly to a manager.
When the manager answered I asked for his name, he would only give me a 1st name and ext. number (customer service?). I said, I would like to have my order processed and someone personally drive it to FedEx in order to receive the package on Saturday. He advised me they would not do this. My response was, You would rather me send an email to friends and family explaining this situation and the terrible customer service? All he could say was sorry (with attitude), Did you want me to cancel the order? which I said Yes! I then asked this manager for the Corporate Headquarters Address, and he told me to look it up on the back of the catalog (customer service?). I then asked this manager to provide me an email stating that my order has been canceled, his reply Your credit card won't be charged! (customer service?). He finally said he would send me a cancellation letter (again attitude). I asked, Why do you offer a 2-day delivery at an extra cost and then not notify the
customer if their is a problem? His reply I'm sorry (again attitude). This manager then asked me if there was anything else he could help me with. I said no, he replied Well you have a great night sir (with attitude, customer service?).

So here are the problems: They never shipped the product and didn't give a reason.
I asked for a manager and was transferred to an answering machine.
I talked to a manager who wouldn't give me his full name.
When asked for the Corporate Headquarters Address, I was told to look it up.
When asked for a cancellation letter, Your credit card won't be charged?
They offer express shipping and never track to see if it is actually shipped.

Well thanks for reading the hassle I experience with this company. Please forward this letter, hopefully this letter will reach the CEO and they will eventually read it (I wonder if the CEO cares)!