We are very sorry for the bad experience that you had with our company, as for item replacement. The steps are as follow:
(1) E-mail our support (support@cashcashpinoy), fill-up the item return form and send it back to our support team;
(2) After of maximum 24 hours, an detailed e-mail instruction will be sent to you and follow the instructions;
The whole process will take like a 1 week (approx.) because you need to deliver the item to the nearest LBC branch. Then after we received and verified the item they will request a replacement to the merchant. After they deliver the replacement we will again bring it to your doorstep;
Again, we are very sorry to hear about your story.