Carrier Air conditioning Philippines / Very bad warranty and after sales support
I have read several complaints about this air conditioning company from different countries. Well, I would like to share to you my experience with this company.. and please note that this is happening at the country where its main branch is.. the Philippines.
Last February, I purchased a 2 Toner Split Type Air condition for my office. It took them almost two weeks to install the said unit before finally being able to make it work.
Last September of this year, less than 8 month after, the air conditioner unit developed a problem. I reported it to their authorized service unit and on September 22 2007, it was inspected and diagnosed by their technician. Apparently the compressor unit conked out.
It is now November 15, 2007, 24 days later and the aircon is still not working. Attempts to follow it up is futile. The Service Manager Mr. Lee refuse to entertain our call for help. Her secretary is also very efficient,.. in hidding my Lee.
So for the meantime, all our office employees are suffering from the heat, while they enjoy the money that we have paid for this product.