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Care.com / automatic billing

1 Lexington, KY, United States
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I signed up for 3-months of care.com service. There automatic billing agreement was in fine print, which is shady, but not my real complaint. My complaint is that in bold print, the company states that it will send an email reminder 3 DAYS before renewal is to occur. I never received an email or any contact from them about a renewal. I use automatic renewals for many different products/services and always receive proper notification (i.e. Honest company and many others). I believe I am owed a refund, as I was never properly notified (per your own stated practices). It appears as though you are trying to go under the radar to "deceive" people into paying for the next billing cycles. The funny thing is that I may have renewed the service, but not with a company that is not transparent about its intent to bill me.

Kv
Nov 13, 2016

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