Care.com / auto renewal
You heard from me today at Care.com. I was the one who waited on the phone for over and hour because there was a line of people like me on the phone the first of this month. That must be a great job for your reps. they must really appreciate your way of doing business. We spoke about how you auto-renewed my account. You did refund me because you saw I never even was on the site for a while. Who would think that when you sign up for a one or three month membership that you would be auto renewed after that time? Before you say, read the fine print or downgrade or whatever hoop you want to tell me to do.. we all know that auto renewal programs are sleazy ways to get people to give up a month or two of fees before they see what happened. And by then they are either embarrassed by their lack of reading the fine details or don't bother to follow up. Congrats care.com you've stolen thousands if not millions I'm sure, in money from people who would not think in a million years that a company providing care would do this. Why would a company set up from moms was it, do this auto renewal bs? Why not be straightforward, and let people know in large writing upfront that the 3 months will be charged over and over AND send an email when it is coming due AND a receipt. I will tell you why as a small business owner, only sleazy companies deal with auto renewals and hiding things that need a magnifying glass to see.
Google Amazon.com care.com reviews to see what people are saying. The trust is now gone. To top it off the service is not at all helpful. I had perpetual job seekers who just liked to post profiles and interview with no intentions of ever working.. And that was just a couple responses anyway. I had a lot better luck with friend and family referrals.
Time to close. You got greedy fast. The trust is gone. I only feel sorry for those who are at this moment being ripped off without knowing it.
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