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Cardinal Moving Systems
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2.7 7 Complaints
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Cardinal Moving Systems Complaints 7

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7:15 pm EDT
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Cardinal Moving Systems car shipping

Most frustrating experience involving shipping my vehicle from Honolulu to Central Coast California. I paid for door to door shipping.

They took my car, I paid and months later, no car. I figured it would arrive one day in my driveway. It never did.

I received a phone call a few days ago from the Long Beach port agent telling me that my car has been there for over a month. I was accruing daily fines. No one had contacted me at any point to let me know that my vehicle was sitting in storage. At the time of this writing the fees total over $600.

RYAN ALEXANDER is the agent who admittedly made the error. But when confronted he tells me that it's not his problem and to go deal with my car.

This company is staffed by incompetent liars who fleece their customers.

Reading the enormity of one star reviews online further validates my claim.

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7:46 pm EDT
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Cardinal Moving Systems Moving Scam

BEWARE-PREDATORY BUSINESS !
Cardinal Moving Systems charged me double than they quoted me for a move from New York City to Hawaii.
Their agent never came to assess the property that needed to be moved, although they claimed they have an office in the New York area.
The salesman from Cardinal Moving Systems gave me an assessment over the phone and told me it will cost me $2664.35 total. That was a lie.
On the day of the move, after the moving crew packed everything in the truck, and locked it, the foreman told me I was over the quote and overcharged me for a total of $5650.85
That was $3000 more than quoted and I had to pay, since the truck was packed and locked. Typical moving scam, as I later read on www.moving.com. The fine print contract stipulates that every extra cubic feet will be charged $10.
After I paid in full, the moving company grossly mishandled my property and destroyed over 26 items to include Vintage Herodyne Radio, Vintage Gossip Bench, chairs which the moving workers pilled one on top of each other and then wrapped, Tiffany lamp, armoire, an antique Tal Tree Coat rack hanger whose iron hooks were broken in half, crystal glasses, Lennox Abigail dinner plates, antique Gingerbread Wall clocks, not to mention even an antique Hamilton pocket watch that was wrapped in bubble wrap and placed in a cigar box.
The boxes were all severely damaged and were proof of how badly my property was mishandled. On top of the quote scam, the moving company added at least $3000 in property damage.
I filled an extensive claim in November 2015 and only in June 2016 I received a settlement letter after many inquiries. It was in the amount of $150.60. After all this company has done wrong, now they added insult to injury and offered me $150.60 and a release form to release them from all future claims, law suits, complaints or bad reviews. They can keep their ridiculous settlement and I keep my right to post reviews and complaints to any and all websites or Government Agencies.
My advice, STAY AWAY ! Look for a reputable company, that has an office where you live.
Cardinal Moving Systems needs to be shut down and all their agents fined for misleading customers.

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3:40 am EST

Cardinal Moving Systems shipping

I found the workers both on pickup and delivery personable and pleasant to be around. On the other hand, the sales people were not honest about what could be shipped and at what price. When they said $4500 would cover a 2 bedroom house, they did not mention that was 500 cu ft. and unless you order a larger shipment first, and then reduce the size it would cost you more.At the last minute, we were forced to ship only about 1/3 of our property. Very stressful for an older couple with disabilities.We were told that we would receive 30 days free storage after the property was shipped which would help us a lot in getting settled. What they didn't say was that they counted the 30 days shipping time as storage and charged us over $100 a week for storage without notice. We were told that our property would not be delivered until we sent a form and payment for storage we never agreed to.Our property finally arrived in tact, undamaged, and in full.Am I satisfied with the workers? yes. the overall experience was not good. If I were to use a moving company again it would not be this one nor would I recommend this one.

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Is Cardinal Moving Systems Legit?

Cardinal Moving Systems earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Cardinal Moving Systems stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Cardinal Moving Systems's reputation as a trustworthy leader in their field. Customers can rely on Cardinal Moving Systems's services, assured they're dealing with a highly reputable and fully legitimate company.

The age of Cardinal Moving Systems's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Cardinalmovingsystems.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Cardinalmovingsystems.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

A trust mark has been identified for a cardinalmovingsystems.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

Cardinalmovingsystems.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Cardinal Moving Systems.

However ComplaintsBoard has detected that:

  • Cardinalmovingsystems.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The cardinalmovingsystems.com may offer a niche product or service that is only of interest to a smaller audience.
  • Cardinal Moving Systems protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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3:52 pm EDT
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Cardinal Moving Systems Scam fraud lies rip off

Help! How do you get a hold of someone who is in charge at this company? How does a company operate like this? How is this legal? Noel and Frank set up the move but will not take my calls. Our stuff is in a warehouse in LA so they say. These people are the most unprofessional business I have ever encountered. Who owns this company? Can our government help us? We paid them to steal our stuff!

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3:32 pm EST
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Cardinal Moving Systems Complete loss of personal belonging

I had my personal goods shipped from Maui, Hawaii to Wellesley, MA. I was not told that my belongings would not be insured for full recovery. Until after the movers showed up at the house. Even before they touched a single thing in my house. I wanted and was prepared to pay the insurance for full recovery in case of damages or loss as we did with shipping our motorcycle with them; but Cardinal refused my request for our regular goods. I felt my hands were tied and had no choice but to have them move my belongings. Being under their care, Cardinal Movers Systems managed to lose a 6ft. Koa Wooden Paddle. Under their care it was evidently either stolen or they delivered it to another party as Lydia (from customer service) has assured me it is no where to be found. Even though I watched placed inside the truck and was accounted for on the order list, It was confirmed at time of delivery that it did not arrive with the rest of my things. Now they want to forward my claim to another party insurance so they can repay me with 6 cents to the dollar value for Its loss. It's worth @ least $689.00 not including what I paid them to care/ ship it to me. They basically stole my paddle. This is not right nor is it anywhere near fair.

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7:20 pm EDT
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Cardinal Moving Systems Do NOT use Cardinal If you Care about your stuff

If you are considering using Cardinal Moving Systems for your next move, you should consider the following before you put your personal belongings at risk!
Their website claims that they have a “revolutionary approach eliminates the questionable pricing practices that many moving companies too often impose on customers”
Truth is that they grossly under-quote and will charge you 40% more on the day of your move leaving you hostage with no options.
They claim to handle your belongs with care…
Truth is that they (and their subcontractors) are reckless with your belongings and don’t care about destroying your things. As long as they get paid, it doesn’t matter to them.
They claim to have insurance that covers you in case something happens
Truth is that they don’t insure your belongings unless you choose the more expensive service of having them pack your boxes. They also don’t tell you this during the quote process.

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nancy808
US
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May 01, 2017 9:09 am EDT

NEVER USE THIS COMPANY! I moved from Hawaii to Las Vegas. They assured me that they would take care of my items and that it would get safely to me. However when they finally did arrive at my home in Vegas, all of my 8 sectional sofa cushions for my sectional sofa were missing. This was in December! They still have not found it and it is now May of 2017! The claims is a joke. They are trying to tell me I will only get $48. Than I argued and now they want to settle for $120. WT...? For 8 cushions worth at least 48 each! They completely have no disregard or concern and are the worst service ever! DO NOT GO WITH THEM. I am still trying to get my claims settled! #VERYANGRY Still waiting on the name of their CEO!

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TerrieM
Pepeekeo, US
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Dec 22, 2014 5:09 pm EST

i moved from Canada to Hawaii and used Cardinal Moving...never, ever will i make that mistake again! Everything was fine until they got my belongings. They gave me the wrong address to drop off the boxes and when i finally got the correct address..it was to a storage facility (like the ones a person can rent month to month) The excuse was that they were in a middle of moving warehouses! The man who i dealt with when i dropped off my boxes was rude, unprofessional and didnt give me a chance to read over the contract. he also had two men helping who did not speak any English. Almost two months go by and no word from them...i finally got a phone number and i left a nasty message for them. A lady calls back and tells me that my belongs are on route. When I finally got our things, boxes marked fragile were crushed! they ruined a tool chest worth $400 and after i filed a insurance claim they were only going to give $12 for it. i said no thank you! Horrible company and i am so very sorry i ever contacted them. Although i must say the delivery guys in Hawaii were great and very professional. that was the only good thing about my experience with this company. please dont use them...look elsewhere

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READY!
US
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Dec 10, 2013 10:24 pm EST

I have much of our nightmare move on video. Cardinal broke us and they don't seem to care! The more you call to find out what is going on, the meaner they get. They keep deferring us to one dispatch after the other. They act as if I am difficult and crazy. The mover was a very crude Russian man and the things he said about our stuff was unbelievable. He then proceeded to hold us at gun point (almost double the rate) when he was finished and had loaded the truck. It has been 2 1/2 months and we have not seen our stuff. They give us one excuse after the other. "Oh, it will be on the boat this Saturday." Five Saturdays have past and nothing. I don't think we are going to see anything and it is 2 weeks before Christmas! My kids are heart broken. To add, we had to leave almost $5, 000.00 worth of goods behind because the driver had "no room because we exceeded our load" - which made no sense. My 83 mother lost 75 years of family heirlooms, etc. She had to go to the hospital yesterday with heart problems from the stress of this. How can people be so mean? I am so broken hearted and so so Angry! We have nothing left -kids photos, furniture, paintings. I cannot stop crying; however, I will not let this one ride. So please, if you want to join me, lets do something!

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Tara 808
Cairns, AU
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Nov 12, 2013 9:06 pm EST
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I wish I would have done more background work on Cardinal's performance before I shipped my belongings from Hawaii to Australia. It has been 6 months and I have only received my things 2 days ago. Growing up in the military Im used to waiting for things to arrive but 6months is more time then it took for my families belongings to arriver from Germany to Hawaii. I was given misquotes on delivery time. They never "received" my paperwork even though I have every email I have ever sent them with proof that I sent the correct copies a multiple of times. I had to repeatedly call my "rep" to find out the progress of my shipment. I caught my rep red handed in a lie of exactly where my belongings were ( sitting in Los Angeles for 3 weeks) Then I was had over to a locale shipping company in Australia that not once returned a phone call or email. Long story short I would NEVER use this company or recommend this company even to my worst enemy!

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KimoSan
Honolulu, US
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Apr 06, 2013 6:18 pm EDT
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This recent comment dated 1/29/13 has me seriously doubting using this company. I have several furniture items that are in excellent condition and am very concerned about damage from the East Coast to Hawaii.

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kcloraine
US
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Jan 29, 2013 6:59 pm EST
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DO NOT USE THIS COMPANY! they are HORRIBLE!. I wished I had read this post before I used them to move my household goods from CA to HI on December 2012. I was promised the best deal and I was insured that my belongings would be safe. This move turned out to be the worst thing that has ever happen in my life. First of all no one confirmed the time they would arrive, I contacted and spoke with several people who gave me different answers, they also lied about the price because after they had placed my things in the truck I was charged an additional $1500 on top of what I was initially quoted. The drivers who picked my household goods were intimidating, they did not bother to tell me that I would be charge additional fees for wrapping my tv which by the way cost me a total of $300 for 3 TV, and before they left asked for a tip in the amount of $300. When belongings arrived in Hawaii, boxes were wet, several broken items and MANY ITEMS went missing. I contacted customer service and also filed a claim but NO ONE has returned or given me any information regarding my missing item. to sum up cardinal moving is HORRIBLE, LIARS, THIEVES, and an Overall BAD COMPANY because they only care about getting paid and not about you.

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f430girl
NZ
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Dec 17, 2012 2:42 pm EST

So glad i did background check. Cardinal Moving Systems just lost a 5 bd rm house move from the States to New Zealand. Don't know if that offers any of you consolation, but thank you. Good luck on your complaints.

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Sandibeach1186
Granada Hills, US
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Nov 14, 2012 2:26 am EST

Yea...Shut up ivette...You freakin work for the company and I don't know how you sleep at night!

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Sandibeach1186
Granada Hills, US
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Nov 14, 2012 2:18 am EST

Do NOT USE THIS Company they are nothing but LIARS and they have my things in California and they were suppose to ship out to Hawaii 3 weeks ago. They go by Hercules also. Everything they said was a lie and FRANK RIVERA is the biggest scam artist in the WORLD...I am going after them and HARD...DO NOT USE THEM AND KEEP WRITING BAD REVIEWS TO PUT THEM TO SLEEP!

ivettepeterman
ivettepeterman
New Orleans, US
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Oct 26, 2012 11:42 am EDT

I am using Cardinal Movers for the second time. They did a fantastic job the first time, plus their price was better than others. I knew I made the right choice, I am impressed again with their service. Mainly because the crew was great! I did have the same driver, but different crew. They were nice, careful with my belongings, and pretty quiet. I'm going to use them in the future if I need to move again. I just hope I can request this crew again! And, as an added bonus, it ended up taking a shorter amount of time than I was quoted. Cardinal Movers are the best!

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11:21 am EDT
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Cardinal Moving Systems Destoyed or lost my things, settlement is very small

I used Cardinal Moving Systems to book the move, we moved from Honolulu to Colorado. Hercules Van Lines moved the items on land and Anthem Claim Management gave us a ridiculous settlement of $216.

- They destroyed many items including the $300 vacuum cleaner that isn't even covered by the settlement.

- They lost a box with a 1960s Vespa engine and its at least $800 to replace that.

- How can they use weight to determine the claim if they don't know how much anything weighs.

- Doesn't it seem like a rip off that they loose your stuff and don't have to replace it? They may be covered for breaking things but they lost my stuff too?

- Not only did they break stuff, much of it looked like they didn't take any car in moving it, in fact it looks like they dropped it off trucks and rolled the boxes around in the truck...

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mdaggie
Evanston, US
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Aug 19, 2010 7:11 pm EDT
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I had a very similar experience...this company has no integrity..they loose and damage your stuff and simply don't care.

Overview of Cardinal Moving Systems complaint handling

Cardinal Moving Systems reviews first appeared on Complaints Board on Aug 12, 2010. The latest review car shipping was posted on Apr 20, 2018. The latest complaint Scam fraud lies rip off was resolved on Aug 27, 2014. Cardinal Moving Systems has an average consumer rating of 3 stars from 7 reviews. Cardinal Moving Systems has resolved 3 complaints.
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  1. Cardinal Moving Systems Contacts

  2. Cardinal Moving Systems phone numbers
    +1 (888) 203-5631
    +1 (888) 203-5631
    Click up if you have successfully reached Cardinal Moving Systems by calling +1 (888) 203-5631 phone number 0 0 users reported that they have successfully reached Cardinal Moving Systems by calling +1 (888) 203-5631 phone number Click down if you have unsuccessfully reached Cardinal Moving Systems by calling +1 (888) 203-5631 phone number 0 0 users reported that they have UNsuccessfully reached Cardinal Moving Systems by calling +1 (888) 203-5631 phone number
  3. Cardinal Moving Systems address
    3 N. 47th Ave Suite 2, Phoenix, Arizona, 85043, United States
  4. Cardinal Moving Systems social media
  5. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
Cardinal Moving Systems Category
Cardinal Moving Systems is ranked 174 among 307 companies in the Moving and Relocation category

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