Burger King / 2 big king xls, 1 cheeseburger, 1 small french fries
Burger king located at 4199 veterans memorial parkway st peters mo 63376
January 26 2019 1:25 pm, order: 256, check: 20057
Ordered 2 big king xls, 1 small fry and 1 cheeseburger. Period. Guy at register quoted the price as $15.08. He couldn't do something at the register and called the manager. The manager rerang the order and said the cost was $19 something and gave us a cup. I advised we did not order any soda. So he rerang it again and came up with the original $15.08. He was very nice but then said. "we dont want you to complain". We took our food and drove 5 minutes to home. We opened the food and everything was cold.
Ist big king xl - no onions, no pickles, no special sauce and no bacon and the bun was not toasted. It was like a plain cheeseburger whopper - very disappointing
2nd big king xl - all special sauce was on 1/2 of the burger, 3 small pickles stacked on top of each other, very little onions and no bacon
Cheeseburger - had a ridiculous amount of mustard, very little ketchup and again very few pickles stacked up on one side with very little onions.
Cheese on every burger was not even melted because all the burgers were cold. It was like you took american cheese out of the refrigerator and placed it on the burgers. We had to microwave all our food which made it all soggy
Everything we ordered was very very disappointing - will never go back to this location again
Resolution - would like a gift card so we can use it somewhere else - would really like to try the big king xl but not at this location. Or a full refund - no receipt was even given except the itemized bill with no dollar amounts
We would not have even complained about the service but we didnt get anything we paid for
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