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Brookstone 15 & Digital Picture Frame / false claims on website product description

1 Huntsville, AL, United States
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I bought the 15" Brookstone digital frame online. I checked out the manual on line and it was a Brookstone manual. The frame that I received was a Smartparts frame with a Smartsparts manual. This frame has different features that the 15" frame listed on the Brookstone website. The resolution of the frame that I received is different. The frame that I received does *not* have motion sensors turning it on/off as listed and accentuated on the Brookstone website. I have filled out product feedback three times, yet Brookstone fails to list my feedback which complains of discrepancies with the product that I received versus what was described on their website. All they have is *one* glowing feedback from a staff member. That should have sent off the warning bells for me, but I trusted Brookstone. That was my mistake. What is also so irritating is that due to their false claims on their website, I could not identify that the frame they sent me was the same Smartparts frame listed on Amazon.com and CircuitCity.com for over $120 less than the Brookstone price. I though I was getting a Brookstone brand frame with unique features not found on the Smartparts frame that I received or any comparable Pandigital and USA 15" digital frames.
I have three 10" Brookstone frames and two 8" frames. After this experience with Brookstone and their false advertising and subsequent failure to rectify the incorrect facts in their description of the 15" frame on their website, I won't be getting any more Brookstone frames.

Chrystie

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